06/29 Weekly Post: Shadow Boost Activation Update


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Hey Team Shadow,
 

Welcome to this week’s update on Shadow Boost activations!

Last week we announced an unfortunate delay for those of Team Shadow that ordered before May 26th on the Chicago, New York, and Texas datacenters. We’re sorry for this delay and for those that might have missed the email, your updated delivery date is Early July. 

 

European activations are back to normal after last week’s edge cases, and our Santa Clara datacenter is currently activating ahead of schedule. 

 

As a reminder:
-We activate Monday through Thursday

-Beginning at 8am local time each day for each datacenter

 

And a last note before the update, thank you all for the excitement and feedback about getting your Shadows. Your enthusiasm is infectious!
 

Below is the activation information by datacenter. You can check which datacenter you belong to here


 

CHICAGO:

If pre-order date is before May 26th:
Delayed to Early July

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 5th pre-order date


 

DALLAS:

If pre-order date is before May 26th:
Delayed to Early July

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 11th pre-order date


 

NEW YORK:

If pre-order date is before May 26th:
Delayed to Early July

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 8th pre-order date


 

SANTA CLARA:

If pre-order date is June 10th or later:

Activations promised to start July 2020

Target by next activation update:
Latest activation has June 23rd pre-order date(activating ahead of schedule)

 


PARIS:

If pre-order date is before June 10th:
Pre-orders are on track to be delivered late summer (August-September)
If pre-order date is June 10th or later:

Activations starting October 2020

Target by next activation update:
Latest activation has April 9th pre-order date


 

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Latest activation has May 15th pre-order date

 

To learn what “Activation” means and what it takes to activate your Shadow, check out this post:
https://forum.shadow.tech/activation-account-billing-31/activation-58


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93 replies

what is uk under ? Paris or Amsterdam ? 
thank you for your work

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what is uk under ? Paris or Amsterdam ? 
thank you for your work

UK is under the Paris data center. Thanks for your question! If you need to check sometime in the future, we have it listed on https://status.shadow.tech/

what is uk under ? Paris or Amsterdam ? 
thank you for your work

UK is under the Paris data center. Thanks for your question! If you need to check sometime in the future, we have it listed on https://status.shadow.tech/

thank you so much for the reply. im glad to hear its not to long for my shadow.

So it looks like I’ve moved from My Orders over to Subscription, it also shows my billing date as the 29th of every month (today).

Just out of curiosity, does anyone know how long it’ll be until I’m actually activated?

So it looks like I’ve moved from My Orders over to Subscription, it also shows my billing date as the 29th of every month (today).

Just out of curiosity, does anyone know how long it’ll be until I’m actually activated?

Normally if you go on to your account and go onto “My order” it will tell you when you ordered and roughly when you will get your shadow

So it looks like I’ve moved from My Orders over to Subscription, it also shows my billing date as the 29th of every month (today).

Just out of curiosity, does anyone know how long it’ll be until I’m actually activated?

Normally if you go on to your account and go onto “My order” it will tell you when you ordered and roughly when you will get your shadow

Yes, I know. I used to have that, but just today it switched over to Subscription. As described in the FAQ:

“You can also see where you are in our activation process through your Account Page: https://account.shadow.tech/ under the “Orders” tab.  Once your Shadow has been activated, this order will move to the “Subscriptions & Billings” tab.  Your subscription will not start until your Shadow has been activated.”

 

So in my account it’s switched over to Subscriptions, but I’m not yet actually activated.

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Hello,


Between last week’s activation update and today’s it appears you’ve activated 1 days worth of preorders on the NY server. 
 

Could you provide additional details on how you plan to activate all preorders placed before May 26th in the next 12 days?

 

Thanks!

 

-Beginning at 8am local time each day for each datacenter

What time does the activations stop?

NEW YORK:

If pre-order date is before May 26th:
Delayed to Early July

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 8th pre-order date

 

Has it really been a week, and only 1 day of preorders were activated?

 

damn… seems like our activations are going to be the end of july..

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NEW YORK:

If pre-order date is before May 26th:
Delayed to Early July

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 8th pre-order date

 

Has it really been a week, and only 1 day of preorders were activated?

 

damn… seems like our activations are going to be the end of july..


At their current rate more like end of September. 

I'm confused by the Santa Clara one. Last week it said the goal was to be done up to the 15th, and this week is supposed to be done up to the 23rd, but the order says June 10th and beyond in July. So how far are you? I had an order date of June 13th, and I'm not complaining, but just curious on a time line.

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Someone who ordered on 8/4 in the UK has been activated but the target by next Monday is 9/4?
 

Looks like I’ve got about three weeks to go as I’m 11/4

 

Why is Paris so far behind everyone else?

My shadow has gone from my orders section to my billing does this mean I’m being activated Santa Clara center

Nvm it activated. Thank you shadow! June 22 pre order

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I'm confused by the Santa Clara one. Last week it said the goal was to be done up to the 15th, and this week is supposed to be done up to the 23rd, but the order says June 10th and beyond in July. So how far are you? I had an order date of June 13th, and I'm not complaining, but just curious on a time line.

well sometimes we actually manage to underpromise and overdeliver :)

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Someone who ordered on 8/4 in the UK has been activated but the target by next Monday is 9/4?
 

Looks like I’ve got about three weeks to go as I’m 11/4

 

Why is Paris so far behind everyone else?

because we are french and unfortunately the frenchs love us :(

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Latest activation has May 15th pre

I pre-ordered my shadow boost on May 24th when would start the activating From me?

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Latest activation has May 15th pre

I pre-ordered my shadow boost on May 24th when would start the activating From me?

If shadow activates 1 shadow a time it should be medio july

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Hello,


Between last week’s activation update and today’s it appears you’ve activated 1 days worth of preorders on the NY server. 
 

Could you provide additional details on how you plan to activate all preorders placed before May 26th in the next 12 days?

 

Thanks!

I would also like to see an answer to this question, it feels like you’re just throwing dates out now without any reasoning to back it up.

I'm confused by the Santa Clara one. Last week it said the goal was to be done up to the 15th, and this week is supposed to be done up to the 23rd, but the order says June 10th and beyond in July. So how far are you? I had an order date of June 13th, and I'm not complaining, but just curious on a time line.

well sometimes we actually manage to underpromise and overdeliver :)

Does that mean I should be activated? Because I haven't gotten anything yet...

Haha, now I have access to buy more storage but can’t because I’m not activated yet. This is some real torment.

Ryan it really seems like you all are really not trying to communicate with people. You have to understand there are a ton of people who want the service and are waiting two months to get it. If you all are going to make people wait that long then you all need to communicate with the people better. You should have a dedicated support team that is ready to respond to people right away. I find it rude that there are only 20 comments and maybe five of them have answers. Which the answers are very bland. Like how can you all say you will New York data center preorders of up to June 1st done by July 23rd. You have only done 1 day of preorders in the past week. I saw the video of your data center. I know you all must have a nice budget full of investors. It’s time to perform at this point or people will give up on this and just go get a pc

@CConn Looks like I'm in the same position as you are. I pre ordered may 6th and yesterday it moved to subscription. It says "Starts on July 29th 2020 - end of commitment July 29th 2020".

@RyanFromShadow  What exactly does this mean? Will i not have access until July 29th?

They barely communicate with people when there upset that they have waited two months on a pre order. I can just imagine how long I’ll wait if I have an issue with my service when I actually get it. 

@CConn Looks like I'm in the same position as you are. I pre ordered may 6th and yesterday it moved to subscription. It says "Starts on July 29th 2020 - end of commitment July 29th 2020".

@RyanFromShadow  What exactly does this mean? Will i not have access until July 29th?

That’s such bs that sucks