07/06 Weekly Post: Shadow Boost Activation Update



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Im impressed guys: Ordered 29.02.20 @ Amsterdam and no activation so far. ggwp

pretty sure you will see soon how competitive this treatment is...

These guys are the worst it’s better to just tell the real dates instead of instantly extending treating their customer like this smh it’s so frustrating I’ve been with for a month and 3 weeks bro this is getting old

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Im impressed guys: Ordered 29.02.20 @ Amsterdam and no activation so far. ggwp

pretty sure you will see soon how competitive this treatment is...

I feel your pain, I ordered at 01.04.20 @ Amsterdam and it doesn’t matter to anyone.
 

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I got activated today! Actually, no. It says I’m activated on my orders page but I still - can’t - access - my shadow. Customer Support isn’t helping! 

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@Wrkngclasshero

Mine is May 21st New York and as I stated above, the subscription has started, however, I am not yet able to log in.

At this point in the day I’m guessing my status won’t change until tomorrow at the earliest but this is good news. Thanks!!!

@Wrkngclasshero

Since the subscription is starting today, I would expect usable service before midnight. Even then that would be a flimsy justification for billing today.

From what I’ve heard from other people, if your account activates tomorrow, the subscription start date would change to reflect that. You don’t have to worry about losing a day. You can always contact support if that’s not the case though.

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This is so damn confusing, the subscriptions tab says im activated but I can’t use the service - FIX YOUR SERVICE SHADOW PLEASE 

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Hi. NY user here. So I ordered on July 9th. Does that mean I have to wait in the activation line behind people who ordered in may?

Duh, what do you think you are, some sort of king?

Looks like approximately 2 weeks to go until my activation (Amsterdam, 10th June order)

Activate for about eight days at a time for AMSTERDAM a week

June 26th pre order Santa Clara data center and still waiting, hopefully today!

really hoping mine comes soon.

 

Pre-ordered May 27th

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I ordered May 18th NY DC, when can I realistically expect to be activated? Is early July anything before the 15th?

Amsterdam, I ordered Boost on 1st of April.
Was my activation skipped or why is “Latest activation has May 23rd pre-order date”?

Wait... really? I'm confused now. Is the latest activation date the last activation that has been done? Or is the date listed the target date for next update??? 

Urgh, why is Paris so much slower than everywhere else 😒

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Amsterdam, I ordered Boost on 1st of April.
Was my activation skipped or why is “Latest activation has May 23rd pre-order date”?

Contact support through your account page in this case with your preorder email. 

I did exactly that, and support promised to get back to me when there are more news from the activation teams.
I reached out on 17th June, with a Response on the 18th that it was forwarded to the activation teams. Asked again on 24th June, with a Response on the 25th that there are no updates.

Looks like i will be waiting till august the month i go back to school 💀 and my birthday month yikes

Yall will most likely get this week or next i ordered july 2nd so imma have to wait a month or 2 so that means its school time by the time i get activated all i wanted to do this summer was game now i cant 😢

Userlevel 2

Hey Team Shadow,
 

Welcome to this week’s update on Shadow Boost activations.

Now that we’re a few days into Early July, it’s important to note that our team is still heads down working on the delay for those who ordered before May 26th at Chicago, New York, or Texas. As mentioned in the email sent to impacted users, our teams are working with partners to deliver a primary storage deployment necessary for giving you access to your Shadows. 

 

European activations are on track and rolling smoothly, with specific activation targets listed below. Santa Clara is activating on schedule (promised July 2020).

 

As a reminder:
-We activate Monday through Thursday

-Beginning at 8am local time each day for each datacenter
 

Below is the activation information by datacenter. You can check which datacenter you belong to here


 

CHICAGO:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 13th pre-order date


 

DALLAS:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 19th pre-order date


 

NEW YORK:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 14th pre-order date


 

SANTA CLARA:

If pre-order date is June 10th or later:

Activation starting July 2020

Target by next activation update:
Latest activation has June 26th pre-order date

 


PARIS:

If pre-order date is before June 10th:
Pre-orders are on track to be delivered late summer (August-September)
If pre-order date is June 10th or later:

Activations starting October 2020

Target by next activation update:
Latest activation has April 13th pre-order date


 

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Latest activation has May 23rd pre-order date

 

To learn what “Activation” means and what it takes to activate your Shadow, check out this post:
https://forum.shadow.tech/activation-account-billing-31/activation-58

Do you guys know when I will get activated? I live in Florida and I ordered on July 2nd

and look at shadow making excuses for us to be activated Lol im pretty sure space issues would have been solved already they just dont wanna activate pre-orders before may 26th

i know and its such a big problem that needs to be fixed so many people that have orderd there shadow and its taking way to long

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More resources need to be thrown at Paris, at least a month behind ALL other DC's, is pretty sub standard. Theres a lot of complaints from people who ordered in May and I'm sat here waiting for my April activation like 🙃

I’m in New York and I just ordered boost yesterday. I’m really excited to get it but according to this, it makes it seem like I won’t be getting it for at least a month. When I click orders, it says available from July 2020. I’m not exactly sure what that means. Does anyone know approximately how long it will take for my account to be activated?

Quick question… I know the update says July 2020 for the Santa Clara activations but could you be more specific abt the dates…? 

I ordered mine on July 3rd and my friend said that his came in a matter of days so I was just wondering what the timeline would be like. 

 

Bro i ordered june 26th Santa Clara data center and still haven't got activated yet. I'm not complaining but I'm guessing it might take about 2-3 weeks or so for yours to activate.

Quick question… I know the update says July 2020 for the Santa Clara activations but could you be more specific abt the dates…? 

I ordered mine on July 3rd and my friend said that his came in a matter of days so I was just wondering what the timeline would be like. 

 

Bro i ordered june 26th Santa Clara data center and still haven't got activated yet. I'm not complaining but I'm guessing it might take about 2-3 weeks or so for yours to activate.

ah ok welp… 

I was talking with my friend about it before I bought it and he said he had it in just a couple days so ig i got my hopes up for nothing lmao 

rip

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I ordered May 18th NY DC, when can I realistically expect to be activated? Is early July anything before the 15th?

I was thinking the same thing. “Early July” would imply the first week of July, if not that then at least before the halfway mark. I expect my shadow to be activated by the 15th. Any further delays are inexcusable.