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07/06 Weekly Post: Shadow Boost Activation Update

R
Userlevel 5
Badge +4

Hey Team Shadow,
 

Welcome to this week’s update on Shadow Boost activations.

Now that we’re a few days into Early July, it’s important to note that our team is still heads down working on the delay for those who ordered before May 26th at Chicago, New York, or Texas. As mentioned in the email sent to impacted users, our teams are working with partners to deliver a primary storage deployment necessary for giving you access to your Shadows. 

 

European activations are on track and rolling smoothly, with specific activation targets listed below. Santa Clara is activating on schedule (promised July 2020).

 

UPDATE:
Fortunately this week the team has been able to activate ahead of our initial Monday projections for Paris, Chicago, New York, and Texas! The “Target by next activation update” sections for each data center have been updated with the latest dates.

 

 

As a reminder:
-We activate Monday through Thursday

-Beginning at 8am local time each day for each datacenter
 

Below is the activation information by datacenter. You can check which datacenter you belong to here. 


 

CHICAGO:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 17th pre-order date (was May 13th)


 

DALLAS:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 24th pre-order date (was May 19th)


 

NEW YORK:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 18th pre-order date (was May 14th)


 

SANTA CLARA:

If pre-order date is June 10th or later:

Activation starting July 2020

Target by next activation update:
Latest activation has June 26th pre-order date

 


PARIS:

If pre-order date is before June 10th:
Pre-orders are on track to be delivered late summer (August-September)
If pre-order date is June 10th or later:

Activations starting October 2020

Target by next activation update:
Latest activation has April 15th pre-order date (was April 13th)


 

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Latest activation has May 23rd pre-order date

 

To learn what “Activation” means and what it takes to activate your Shadow, check out this post:
https://forum.shadow.tech/activation-account-billing-31/activation-58

This topic has been closed for comments

133 replies

M
Userlevel 3

Glad to see that the activations have picked up pace again. I’m assuming the storage related issues have been resolved.

R
Userlevel 5
Badge +4

Glad to see that the activations have picked up pace again. I’m assuming the storage related issues have been resolved.

The team is still working on the issue as a whole but they’re making progress! Thanks for your patience, Mist.

B

Looks like approximately 2 weeks to go until my activation (Amsterdam, 10th June order)

kresser1995DK

Activate for about eight days at a time for AMSTERDAM a week

E

June 26th pre order Santa Clara data center and still waiting, hopefully today!

N
Userlevel 1

Amsterdam, I ordered Boost on 1st of April.
Was my activation skipped or why is “Latest activation has May 23rd pre-order date”?

U

really hoping mine comes soon.

 

Pre-ordered May 27th

M
Userlevel 1
Badge

I ordered May 18th NY DC, when can I realistically expect to be activated? Is early July anything before the 15th?

Gaijin
Userlevel 5
Badge +3

Amsterdam, I ordered Boost on 1st of April.
Was my activation skipped or why is “Latest activation has May 23rd pre-order date”?

Contact support through your account page in this case with your preorder email. 

This is one of the more impressive messes I’ve ever seen.
E

Amsterdam, I ordered Boost on 1st of April.
Was my activation skipped or why is “Latest activation has May 23rd pre-order date”?

Wait... really? I'm confused now. Is the latest activation date the last activation that has been done? Or is the date listed the target date for next update??? 

A

Urgh, why is Paris so much slower than everywhere else 😒

Gaijin
Userlevel 5
Badge +3

Amsterdam, I ordered Boost on 1st of April.
Was my activation skipped or why is “Latest activation has May 23rd pre-order date”?

Wait... really? I'm confused now. Is the latest activation date the last activation that has been done? Or is the date listed the target date for next update??? 

It is the goal for this week.

This is one of the more impressive messes I’ve ever seen.
N
Userlevel 1

Amsterdam, I ordered Boost on 1st of April.
Was my activation skipped or why is “Latest activation has May 23rd pre-order date”?

Contact support through your account page in this case with your preorder email. 

I did exactly that, and support promised to get back to me when there are more news from the activation teams.
I reached out on 17th June, with a Response on the 18th that it was forwarded to the activation teams. Asked again on 24th June, with a Response on the 25th that there are no updates.

Comi

Looks like i will be waiting till august the month i go back to school 💀 and my birthday month yikes

Jay
A

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Latest activation has May 23rd pre-order date

 

I pre-ordered Boost on 23rd of May on Amsterdam Data Center - does that mean I can hope for activation in this week or still wait for next week?

R

 

NEW YORK:

Target by next activation update:
Latest activation has May 14th pre-order date

I ordered May 18th, does this mean I should receive my shadow this week?

Comi

Yall will most likely get this week or next i ordered july 2nd so imma have to wait a month or 2 so that means its school time by the time i get activated all i wanted to do this summer was game now i cant 😢

Jay
R
Userlevel 2

Hey Team Shadow,
 

Welcome to this week’s update on Shadow Boost activations.

Now that we’re a few days into Early July, it’s important to note that our team is still heads down working on the delay for those who ordered before May 26th at Chicago, New York, or Texas. As mentioned in the email sent to impacted users, our teams are working with partners to deliver a primary storage deployment necessary for giving you access to your Shadows. 

 

European activations are on track and rolling smoothly, with specific activation targets listed below. Santa Clara is activating on schedule (promised July 2020).

 

As a reminder:
-We activate Monday through Thursday

-Beginning at 8am local time each day for each datacenter
 

Below is the activation information by datacenter. You can check which datacenter you belong to here. 


 

CHICAGO:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 13th pre-order date


 

DALLAS:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 19th pre-order date


 

NEW YORK:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 14th pre-order date


 

SANTA CLARA:

If pre-order date is June 10th or later:

Activation starting July 2020

Target by next activation update:
Latest activation has June 26th pre-order date

 


PARIS:

If pre-order date is before June 10th:
Pre-orders are on track to be delivered late summer (August-September)
If pre-order date is June 10th or later:

Activations starting October 2020

Target by next activation update:
Latest activation has April 13th pre-order date


 

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Latest activation has May 23rd pre-order date

 

To learn what “Activation” means and what it takes to activate your Shadow, check out this post:
https://forum.shadow.tech/activation-account-billing-31/activation-58

Do you guys know when I will get activated? I live in Florida and I ordered on July 2nd

S

and look at shadow making excuses for us to be activated Lol im pretty sure space issues would have been solved already they just dont wanna activate pre-orders before may 26th

C
Userlevel 1

It's getting a bit disappointing for me - my preorder date was the 8th at the NY datacenter and still not activated.

S

i know and its such a big problem that needs to be fixed so many people that have orderd there shadow and its taking way to long

J

Quick question… I know the update says July 2020 for the Santa Clara activations but could you be more specific abt the dates…? 

I ordered mine on July 3rd and my friend said that his came in a matter of days so I was just wondering what the timeline would be like. 

 

J
Userlevel 1
Badge

More resources need to be thrown at Paris, at least a month behind ALL other DC's, is pretty sub standard. Theres a lot of complaints from people who ordered in May and I'm sat here waiting for my April activation like 🙃

E

I’m in New York and I just ordered boost yesterday. I’m really excited to get it but according to this, it makes it seem like I won’t be getting it for at least a month. When I click orders, it says available from July 2020. I’m not exactly sure what that means. Does anyone know approximately how long it will take for my account to be activated?

E

Quick question… I know the update says July 2020 for the Santa Clara activations but could you be more specific abt the dates…? 

I ordered mine on July 3rd and my friend said that his came in a matter of days so I was just wondering what the timeline would be like. 

 

Bro i ordered june 26th Santa Clara data center and still haven't got activated yet. I'm not complaining but I'm guessing it might take about 2-3 weeks or so for yours to activate.

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