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07/06 Weekly Post: Shadow Boost Activation Update

R
Userlevel 5
Badge +4

Hey Team Shadow,
 

Welcome to this week’s update on Shadow Boost activations.

Now that we’re a few days into Early July, it’s important to note that our team is still heads down working on the delay for those who ordered before May 26th at Chicago, New York, or Texas. As mentioned in the email sent to impacted users, our teams are working with partners to deliver a primary storage deployment necessary for giving you access to your Shadows. 

 

European activations are on track and rolling smoothly, with specific activation targets listed below. Santa Clara is activating on schedule (promised July 2020).

 

UPDATE:
Fortunately this week the team has been able to activate ahead of our initial Monday projections for Paris, Chicago, New York, and Texas! The “Target by next activation update” sections for each data center have been updated with the latest dates.

 

 

As a reminder:
-We activate Monday through Thursday

-Beginning at 8am local time each day for each datacenter
 

Below is the activation information by datacenter. You can check which datacenter you belong to here. 


 

CHICAGO:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 17th pre-order date (was May 13th)


 

DALLAS:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 24th pre-order date (was May 19th)


 

NEW YORK:

If pre-order date is before May 26th:
Activation in Early July 2020 (delayed from June)

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020 (after pre-orders before May 26th)

If pre-order date is June 1st or later:

Activations starting from July 2020 (after pre-orders before June 1st)

Target by next activation update:
Latest activation has May 18th pre-order date (was May 14th)


 

SANTA CLARA:

If pre-order date is June 10th or later:

Activation starting July 2020

Target by next activation update:
Latest activation has June 26th pre-order date

 


PARIS:

If pre-order date is before June 10th:
Pre-orders are on track to be delivered late summer (August-September)
If pre-order date is June 10th or later:

Activations starting October 2020

Target by next activation update:
Latest activation has April 15th pre-order date (was April 13th)


 

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Latest activation has May 23rd pre-order date

 

To learn what “Activation” means and what it takes to activate your Shadow, check out this post:
https://forum.shadow.tech/activation-account-billing-31/activation-58

This topic has been closed for comments

133 replies

Arlo
Userlevel 4
Badge +4

Please see the latest updates at https://shdw.me/actication_updates 

-Meow
O

How? 

R
Badge

Does that mean I have to wait in the activation line behind people who ordered in may?

No, I thought my question would clear things up.

​Well, I don’t know how you expect that question is gonna clear things up :joy: . It does look that you expected to get activated before people in May.
​

O

No, I thought my question would clear things up being I just heard of shadow on the day I hit pay. 
 

For others seeing this.
mememaster boi made an assumption and made an ass out of himself and I  

don’t be like mememaster boi  

 

 

M
Userlevel 4
Badge +1

No, Just trying to make sense of this whole thing. 

Imagine asking a question on the internet and getting a response from a decent human being. Lol 

 

thanks mememaster. You announced that you’re a stereotype

See here, you sounded for a moment that you expected people who ordered later to be activated faster

O

No, Just trying to make sense of this whole thing. 

Imagine asking a question on the internet and getting a response from a decent human being. Lol 

 

thanks mememaster. You announced that you’re a stereotype

M
Userlevel 4
Badge +1

Hi. NY user here. So I ordered on July 9th. Does that mean I have to wait in the activation line behind people who ordered in may?

Duh, what do you think you are, some sort of king?

O

Hi. NY user here. So I ordered on July 9th. Does that mean I have to wait in the activation line behind people who ordered in may?

M
Userlevel 4
Badge +1

This is so damn confusing, the subscriptions tab says im activated but I can’t use the service - FIX YOUR SERVICE SHADOW PLEASE 

D

@Mist

Thanks for the info. The account page is in a weird limbo right now where the order does not show up anymore but the subscription page implies it has started while you are unable to log in though.

We are early adopters but as the service is growing people will be less and less willing to puzzle together what exactly is happening with their account by engaging with the community.

Clearer menus and unequivocal information, please.

M
Userlevel 3

@Wrkngclasshero

Mine is May 21st New York and as I stated above, the subscription has started, however, I am not yet able to log in.

At this point in the day I’m guessing my status won’t change until tomorrow at the earliest but this is good news. Thanks!!!

@Wrkngclasshero

Since the subscription is starting today, I would expect usable service before midnight. Even then that would be a flimsy justification for billing today.

From what I’ve heard from other people, if your account activates tomorrow, the subscription start date would change to reflect that. You don’t have to worry about losing a day. You can always contact support if that’s not the case though.

D

@Wrkngclasshero

Mine is May 21st New York and as I stated above, the subscription has started, however, I am not yet able to log in.

At this point in the day I’m guessing my status won’t change until tomorrow at the earliest but this is good news. Thanks!!!

@Wrkngclasshero 

Since the subscription is starting today, I would expect usable service before midnight. Even then that would be a flimsy justification for billing today.

W
Userlevel 2
Badge

@Wrkngclasshero

Mine is May 21st New York and as I stated above, the subscription has started, however, I am not yet able to log in.

At this point in the day I’m guessing my status won’t change until tomorrow at the earliest but this is good news. Thanks!!!

T

May 22nd when I made a preorder for boost. Hopefully this week of July 13-17 we can see some activations happen. Fingers Crossed

D

@Wrkngclasshero 

Mine is May 21st New York and as I stated above, the subscription has started, however, I am not yet able to log in.

W
Userlevel 2
Badge

I know this is a long shot but anybody with a 5/21 preorder date for NY get activated yet?  I’m guessing it won’t be until later this week but I’m hoping for the best. 

D

@mememasterboi It says the same for me. Same pre-order date for New York. Seems like they activate today, access might be another issue though. I assume the email will notify us when we can actually log in - today or tomorrow?

M
Userlevel 4
Badge +1

I got activated today! Actually, no. It says I’m activated on my orders page but I still - can’t - access - my shadow. Customer Support isn’t helping! 

N
Userlevel 1

Im impressed guys: Ordered 29.02.20 @ Amsterdam and no activation so far. ggwp

pretty sure you will see soon how competitive this treatment is...

I feel your pain, I ordered at 01.04.20 @ Amsterdam and it doesn’t matter to anyone.
 

D

I ordered May 18th, Chicago Data center, should I be activated this week?

A

These guys are the worst it’s better to just tell the real dates instead of instantly extending treating their customer like this smh it’s so frustrating I’ve been with for a month and 3 weeks bro this is getting old

B

Im impressed guys: Ordered 29.02.20 @ Amsterdam and no activation so far. ggwp

pretty sure you will see soon how competitive this treatment is...

M
Userlevel 4
Badge +1

looks like im getting delayed AGAIN

why is shadow so rage-inducing 

M
Userlevel 4
Badge +1

So how long does it usually Take for The boost option to be activated? 

Around about 79 days. 

L

So how long does it usually Take for The boost option to be activated? 

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