10/05 Weekly Post: Shadow Boost Activation Update

  • 5 October 2020
  • 56 replies
  • 13331 views

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Hey #TeamShadow,
 

Welcome to this week’s activation update!

This week’s activations are rolling along at a steady pace across all datacenters. Users purchasing Shadow starting today in the New York or Amsterdam data centers will see their activation dates as January 2021.


Thank you for your patience as you wait for your Shadow! While you wait for activation, we hope you take a moment to browse the forum to see what else the community is buzzing about. A good place to start is always with introducing yourself to #TeamShadow :)

 

As a reminder:
-We activate Monday through Thursday

-Beginning at 8am local time each day for each datacenter
 

Below is the activation information by datacenter. You can check which datacenter you belong to here

 

CHICAGO:

Activations this week:

Live - Within 24 hours

 

TEXAS:

Activations this week:
Live - Within 24 hours

 

NEW YORK:

Activations this week:

August 9th - August 19th

If pre-order date is between August 19th - August 20th:
Activation by end of November 2020

If pre-order date is August 20th or later:

Activation by end of December 2020

If pre-order date is October 5th or later:

Activation by end of January 2021

 

SANTA CLARA:

Activations this week:

September 19th - October 4th

If pre-order date is October 4th or later:

Activation by end of November 2020


PARIS:
Activations this week:

June 3rd - June 7th

If pre-order date is between June 7th - July 22nd:

Activation by end of October 2020*

If pre-order is between July 22nd - July 30th
Activation by end of November 2020

If pre-order date is between July 30th - August 20th:
Activation by end of December 2020
If pre-order date is August 20th or later:

Activation by end of February 2021

If pre-order date is September 21st or later:

Activation by end of March 2021

*some users that pre-ordered between June 7th and July 22nd will, unfortunately, be delayed in activation. We will be sending more information to those impacted soon

 

AMSTERDAM:

Activations this week:
August 10th - August 19th

If pre-order date is between August 19th - August 20th:
Activation by end of November 2020

If pre-order date is August 20th or later:

Activation by end of December 2020
If pre-order date is October 5th or later:

Activation by end of January 2021
 

To learn what “Activation” means and what it takes to activate your Shadow, check out this post:
https://forum.shadow.tech/activation-account-billing-31/activation-58


56 replies

I am willing to wait but at some point it seems ridiculous and that something has gone wrong somewhere to have to wait half a year to have a product delivered

I backed Star Citizen back in 2012 :joy:

Spoiler alert:  My August 21st order for a shadow in the New York data center was fulfilled this morning.

Hi, I also realise that there’s a pandemic. My date is in February, likely March now. While I disagree with waiting six months for a product, I am waiting regardless. I realise that there is an unprecedented demand, but I feel that with proper handling and scaling it would not have gotten out of hand to this point. 

I am not asking them to work harder or stress themselves so I can play games but I don’t think transparency is too much to ask for. We need to know what’s going on and if anything is being done about it and frankly, start being treated like customers? It’s literally been dark since i’ve pre-ordered, excluding these posts. Dunno, just my two cents.

Sucks when you look at other datacenters and see how well they are performing in comparison to the Paris datacenter. Finally, I reread my message and it came across as insulting, sorry, I guess? I just don't seem to find it valid to brand people as ‘impatient’ if you are not waiting six months for activations like we impatient folk.

Ah well, look forward to this week’s update, but likely just another five (four?) days of activations in June, if trends continue. (June 7th - June 11th) If you get yours this week, have fun. Delays suck because it’s already an exceptional wait time, possibly more delayed, so it’s understandable why everyone, is, well, unhappy.

By proper handling, I assume you mean proper planning, which is extremely hard to do right now - especially when they may be beholden to third parties who they have no control over themselves.

You say they’ve been dark “excluding these posts” - that’s a bit like saying “it’s pitch black outside ... if I close my eyes”. Yes, they could send some emails through directing people to these posts, or do an email broadcast each time they update this post, but really what you’re saying is “they’re not updating me in the specific way I would like to be updated”. In a world of SMS updates and Email, it’s certainly understandable that you may like a more direct line of communication, but it’s far from “dark”.

Also, I believe they provided an estimated activation date when you signed up if you went into your profile and checked. Again, it’s a bit hidden, and they could do more to broadcast/publish that when you first sign up (or even before), but the information is there.

As for coming across insulting, no need to apologize, I was far more confrontational, and I was addressing the entire thread, not you individually. I wanted people to stop for a moment and consider that this is a small company that went from developing a cool product, and learning to scale, to suddenly seeing unprecedented demand that can easily overwhelm a startup. Microsoft literally struggled to cope with the surge in demand they saw, especially in Europe, so expecting a startup with 1/100th the resources to be able to deliver the same standard of service that we’re seeing from the big giants like Amazon, Microsoft, Google, etc is a bit unfair.

It may feel “unfair” to brand people as “impatient” if they complain about waiting 6 months for activations, but the reality is that it’s true. As a population, we are simply not used to waiting 6 months for anything, let alone digital goods! So whilst it may feel “unfair”, it’s also truthful, even if it is understandable.

At the end of the day, I wish everyone here the best, as we’re all going through difficult times. Just remember, we’re all going through them together :)

 

 

Hah! funnily enough, it is pitch black outside right now (or, almost). Also, I was mostly addressing the fact they seem to have coped well with the demand in other datacenters but for some reason the Paris datacenter has been crippled. That’s why I feel like the Paris datacenter could do with more investment/resources. I don’t expect that they have foreseen the pandemic but I do expect that they at least have plans on what comes next.

Also, yes, they are communicating when they are activating, but, well, that’s already known through the order dashboard. These posts help knowing that activation is inching closer and being miserable with others but aside from that, there isn’t really much communication regarding anything else. I’d really hoped there’d be more communication along the wait but I guess this is decent for now.

I understand what you mean and that people need to respect that they are trying their best but from a consumer point of view, you are waiting six months for a product, possibly delayed more in the future. There’s no communication or roadmap on what’s being done to address the delays, issues and to me it feels like there’s a lack of transparency, not too bad as we still get these posts. You are right, no one is used to waiting six months for anything… (exceptions apply, like birth, but different context)

I am willing to wait but at some point it seems ridiculous and that something has gone wrong somewhere to have to wait half a year to have a product delivered, whilst folks elsewhere have a maximum 2-3 month wait, some even wait less than a day, and who knows, I might be delayed even more than 6 months. It’s worrying really. Anyway, at the end of the day, activation will come eventually but it just doesn’t feel right. Anyway, keep safe. Odd days these are.

 

Hi, I also realise that there’s a pandemic. My date is in February, likely March now. While I disagree with waiting six months for a product, I am waiting regardless. I realise that there is an unprecedented demand, but I feel that with proper handling and scaling it would not have gotten out of hand to this point. 

I am not asking them to work harder or stress themselves so I can play games but I don’t think transparency is too much to ask for. We need to know what’s going on and if anything is being done about it and frankly, start being treated like customers? It’s literally been dark since i’ve pre-ordered, excluding these posts. Dunno, just my two cents.

Sucks when you look at other datacenters and see how well they are performing in comparison to the Paris datacenter. Finally, I reread my message and it came across as insulting, sorry, I guess? I just don't seem to find it valid to brand people as ‘impatient’ if you are not waiting six months for activations like we impatient folk.

Ah well, look forward to this week’s update, but likely just another five (four?) days of activations in June, if trends continue. (June 7th - June 11th) If you get yours this week, have fun. Delays suck because it’s already an exceptional wait time, possibly more delayed, so it’s understandable why everyone, is, well, unhappy.

By proper handling, I assume you mean proper planning, which is extremely hard to do right now - especially when they may be beholden to third parties who they have no control over themselves.

You say they’ve been dark “excluding these posts” - that’s a bit like saying “it’s pitch black outside ... if I close my eyes”. Yes, they could send some emails through directing people to these posts, or do an email broadcast each time they update this post, but really what you’re saying is “they’re not updating me in the specific way I would like to be updated”. In a world of SMS updates and Email, it’s certainly understandable that you may like a more direct line of communication, but it’s far from “dark”.

Also, I believe they provided an estimated activation date when you signed up if you went into your profile and checked. Again, it’s a bit hidden, and they could do more to broadcast/publish that when you first sign up (or even before), but the information is there.

As for coming across insulting, no need to apologize, I was far more confrontational, and I was addressing the entire thread, not you individually. I wanted people to stop for a moment and consider that this is a small company that went from developing a cool product, and learning to scale, to suddenly seeing unprecedented demand that can easily overwhelm a startup. Microsoft literally struggled to cope with the surge in demand they saw, especially in Europe, so expecting a startup with 1/100th the resources to be able to deliver the same standard of service that we’re seeing from the big giants like Amazon, Microsoft, Google, etc is a bit unfair.

It may feel “unfair” to brand people as “impatient” if they complain about waiting 6 months for activations, but the reality is that it’s true. As a population, we are simply not used to waiting 6 months for anything, let alone digital goods! So whilst it may feel “unfair”, it’s also truthful, even if it is understandable.

At the end of the day, I wish everyone here the best, as we’re all going through difficult times. Just remember, we’re all going through them together :)

 

So much salt in this thread - you’d almost think there was an unprecedented surge of demand due to some kind of global pandemic or something.

But by god, you better personally ensure that MY order goes through first!

:joy:

 

Never change gamers - your impatience and self-interest truly defines you

Spoken proudly by someone on the Amsterdam data center.

Actually, my date is supposedly in November some time. We’ll see what happens.

I just realize that there’s a fucking pandemic, causing unprecedented demand on cloud resources, and disruption in shipping/distribution.

The guys are doing the best they can, and quite possibly putting themselves at risk, so *we* can play some 100fps LoL - there’s more important things in life, like life itself.

Try being in charge of cloud infrastructure at a small company, only to have to go back to the CEO and say “sorry, Microsoft is full in our region” - I literally had to do that recently, so a few gamers waiting a few more weeks is nothing.

Hi, I also realise that there’s a pandemic. My date is in February, likely March now. While I disagree with waiting six months for a product, I am waiting regardless. I realise that there is an unprecedented demand, but I feel that with proper handling and scaling it would not have gotten out of hand to this point. 

I am not asking them to work harder or stress themselves so I can play games but I don’t think transparency is too much to ask for. We need to know what’s going on and if anything is being done about it and frankly, start being treated like customers? It’s literally been dark since i’ve pre-ordered, excluding these posts. Dunno, just my two cents.

Sucks when you look at other datacenters and see how well they are performing in comparison to the Paris datacenter. Finally, I reread my message and it came across as insulting, sorry, I guess? I just don't seem to find it valid to brand people as ‘impatient’ if you are not waiting six months for activations like we impatient folk.

Ah well, look forward to this week’s update, but likely just another five (four?) days of activations in June, if trends continue. (June 7th - June 11th) If you get yours this week, have fun. Delays suck because it’s already an exceptional wait time, possibly more delayed, so it’s understandable why everyone, is, well, unhappy.

Ordered June 4th,hopefully i’ll get it this week :fingers_crossed_tone1:

 I made my shadow pre-order yesterday, and it said that it would be available in 24 hours, more than 24 have passed and still not activate.
 

I ordered my shadow 3 days ago and it said 48 hours and its been more than that and i still dont have it

did you get it yet

So much salt in this thread - you’d almost think there was an unprecedented surge of demand due to some kind of global pandemic or something.

But by god, you better personally ensure that MY order goes through first!

:joy:

 

Never change gamers - your impatience and self-interest truly defines you

Spoken proudly by someone on the Amsterdam data center.

Actually, my date is supposedly in November some time. We’ll see what happens.

I just realize that there’s a fucking pandemic, causing unprecedented demand on cloud resources, and disruption in shipping/distribution.

The guys are doing the best they can, and quite possibly putting themselves at risk, so *we* can play some 100fps LoL - there’s more important things in life, like life itself.

Try being in charge of cloud infrastructure at a small company, only to have to go back to the CEO and say “sorry, Microsoft is full in our region” - I literally had to do that recently, so a few gamers waiting a few more weeks is nothing.

Userlevel 1

So much salt in this thread - you’d almost think there was an unprecedented surge of demand due to some kind of global pandemic or something.

But by god, you better personally ensure that MY order goes through first!

:joy:

 

Never change gamers - your impatience and self-interest truly defines you

The point is their dates are absolutely pointless. Telling someone they will be activated by X date when its never going to happen.

 

Its not on.

So much salt in this thread - you’d almost think there was an unprecedented surge of demand due to some kind of global pandemic or something.

But by god, you better personally ensure that MY order goes through first!

:joy:

 

Never change gamers - your impatience and self-interest truly defines you

Spoken proudly by someone on the Amsterdam data center.

So much salt in this thread - you’d almost think there was an unprecedented surge of demand due to some kind of global pandemic or something.

But by god, you better personally ensure that MY order goes through first!

:joy:

 

Never change gamers - your impatience and self-interest truly defines you

Oh shut up, a 6 month wait time is ridiculous 

HELP! I ordered my shadow on the 17 September and im in the uk my account says it will be available in march 2021 but the paris data center says February 2021 HELP!

 

So much salt in this thread - you’d almost think there was an unprecedented surge of demand due to some kind of global pandemic or something.

But by god, you better personally ensure that MY order goes through first!

:joy:

 

Never change gamers - your impatience and self-interest truly defines you

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I have been waiting since 12 June and I still did not got the activation codes ;/

 

pushed back to november :(

I ordered in June, been waiting 5 months while some people in the US get theirs turned on in 24hrs, for a French company, you need to get your act together in Paris, I would like a proper and accurate update as to when my order will be ready, wait time for a previous customer is ridiculous frankly.

Ordered in july, activation was end of october… now delayed to end of november… wtf! Its a joke or wath? Lack of organisation? I dont trust them anymore...

Shadow fournisseur officiel de seum...

9th July, F!!! Hopefully it doesnt get delayed too much longer. Primarily getting this to play games now that my PC is no longer supported by the game dev.

Star Citizen?

I ordered back in July too instead of upgrading to a 2000 series card, but managed to snag a 3080 week 1!

Je devais avoir mon activation fin octobre et voila que je reçois un mail pour m’annoncer que c’est reporter d’un mois…. Sans aucune autre explication.

Je ne comprend pas un tel retard, plus de 4 mois pour activer un compte….. Impensable…… Quelle est la raison (ou les raisons) d’un tel retard? Merci de fournir un minimum d’explications à vos clients.

Guess i’m here again. Sad days. Based on these delays, I don’t think i’ll have mine delivered when promised. Please sort it out, if not, at least be transparent with what’s going on and what’s planned to remedy it. 

Pfff Why don’t you explain clearly what’s the issue in France.

 

If you are not able to deliver on time, don’t propose the availability of ordering in France. You might have propose some free month to show that you care a bit about your newcomers instead of sending some cold factual e-mails : we are not virtual customers.

Userlevel 1

What the hell is going on in Paris?  It's delay after delay, and now bumped again from this month until the end of November.  This presumably has a knock on impact on everyone else beyond that.  It's becoming quite frustrating now as my live date will be approaching the 6 month mark since I ordered...

Oh wow. When diid you order? I thought me waiting 3 months was long.

 

Shadow, just be bloody honest. If this guys been waiting 6 months from the same datac center as me i dont have a prayer of being activated in November which is 4 months after order.

why is mine coming from paris , im  in the UK surley amsterdam is closer 

 

This.  I'm in the UK also.  There's clearly scaling problems in Paris, just switch the UK to Amsterdam which makes way more sense for latency 

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I have just gotten an email saying that there will be a delay in the Paris centre..this will be coming onto 4 months since ordering before it's live. Man, what is going on in Paris?

Encore retarder d’un mois, je commence sérieusement a me dire que c’est un grosse arnaque!!!

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