11/16 Weekly Post: Shadow Boost Activation Update

  • 16 November 2020
  • 39 replies
  • 11951 views

  • Anonymous
  • 0 replies

Hey #TeamShadow,

 

Welcome to this week’s activation update!

 

🥖 Tu es francophone ? Consulte la partie “PARIS” pour obtenir des infos sur les activations. ⚠ Les commentaires se font uniquement en anglais.

 

🇩🇪 Du bist deutschsprachig? Informationen über Aktivierungen für Deutschland findest du im Abschnitt "Amsterdam". ⚠ Bitte kommentiere hier nur auf Englisch.

 

This week’s activations are rolling along at a steady pace across all datacenters. Due to the lockdown, no activations are planned in the Amsterdam datacenter due to an increase in peak-rate over this weekend.  We are working to stabilize the data center before activating more users

 

Thank you for your patience as you wait for your Shadow! While you wait for activation, we hope you take a moment to browse the forum to see what else the community is buzzing about. A good place to start is always with introducing yourself to #TeamShadow :)

 

As a reminder:

-We activate Monday through Thursday

-Beginning at 8am local time each day for each datacenter

 

Below is the activation information by datacenter. You can check which datacenter you belong to here

 

CHICAGO:

Activations this week:

Live - Within 24 hours

 

TEXAS:

Activations this week:

Live - Within 24 hours

 

NEW YORK:

Activations this week:

September 23rd - October 1st

If pre-order date is October 1st - October 5th:

Activation by end of December 2020

If pre-order date is October 5th or later:

Activation by end of January 2021

 

SANTA CLARA:

Activations this week:

November 3rd - November 11th

If pre-order date is November 11th or later:

Activation by end of December 2020

 

PARIS:

🥖

Activations cette semaine :

6 juillet - 14 julliet

Date de précommande comprise entre 14 juin - 30 juillet :

Activation prévue d’ici fin novembre 2020 **

Date de précommande comprise entre 30 juillet - 20 août :

Activation prévue d’ici fin décembre 2020

Date de précommande comprise entre 20 août  - 14 septembre :

Activation prévue d’ici fin février 2021

Date de précommande comprise entre 14 septembre - 22 octobre :

Activation prévue d’ici fin mars 2021

Date de précommande comprise entre 22 octobre - 2 novembre:

Activation prévue d’ici fin avril 2021

Date de précommande à partir du 2 novembre:

Activation prévue d’ici fin mai 2021

**certaines activations estimées pour novembre vont malheureusement être retardées à décembre 2020. Les utilisateurs concernés ont reçu un e-mail les informant du report.

 

🇬🇧

Activations this week:

July 7th - July 14th

If pre-order is between July 14th - July 30th

Activation by end of November 2020**

If pre-order date is between July 30th - August 20th:

Activation by end of December 2020

If pre-order date is August 20th - September 14th:

Activation by end of February 2021

If pre-order date is September 14th - October 22nd:

Activation by end of March 2021

If pre-order date is October 22nd - November 2nd:

Activation by end of April 2021

If pre-order date is November 2nd or later:

Activation by end of May 2021

**some users that were estimated for a November activation will unfortunately be delayed until December 2020 for their Shadow to be activated. Impacted users received an email regarding the delay.

 

AMSTERDAM:

🇩🇪

Aktivierungen diese Woche:

Keine**

Vorbestelldatum zwischen 09. September - 05. Oktober:

Voraussichtliche Aktivierung bis Ende Dezember 2020 

Vorbestelldatum zwischen 05. Oktober - 01. November:

Voraussichtliche Aktivierung bis Ende Januar 2021 

Vorbestelldatum ist der 02. November oder später:

Voraussichtliche Aktivierung bis Ende Februar 2021 

**Aufgrund der erhöhten Shadow-Nutzung am letzten Wochenende sind für diese Woche keine Aktivierungen geplant.  Wir arbeiten daran das Rechenzentrum weiter zu stabilisieren bevor wir weitere Nutzer aktivieren.

 

🇬🇧

Activations this week:

None**

If pre-order date is September 9th - October 5th:

Activation by end of December 2020

If pre-order date is October 5th - November 1st:

Activation by end of January 2021

If pre-order date is November 2nd or later:

Activation by end of February 2021
**For this week, no activations are planned due to an increase in peak-rate over this weekend.  We are working to stabilize the data center before activating more users.

 

To learn what “Activation” means and what it takes to activate your Shadow, check out this post:

https://forum.shadow.tech/activation-account-billing-31/activation-58


39 replies

Userlevel 3

**some users that were estimated for a November activation will unfortunately be delayed until December 2020 for their Shadow to be activated. Impacted users should receive an email by the end of this week.

This the 3rd consecutive week this message has been posted. Is this more delays this week? Is it careless copying without concern for those than might be waiting to see if they’re delayed again? Is it that you can’t stick to the schedule for sending an email much like the activation schedule that I’ve been delayed on 3 times already?

Userlevel 1
Badge

"Aktivierungen diese Woche:

Keine"

Lol, thanks.

For the New York Data Center increasing operation time to include Friday, Saturday & Sunday would nearly double the efficiency for installing new shadow clients. I know that the operations also require delivery of product, unpacking inventory, set up etc... So increasing your days of operation with a part time crew would be very beneficial to your organizations expansion. I know not all of the Shadow data centers are backed up - but increasing operational times for those that are would be great. Shadow.tech accepts new orders 24/7 but only operates 4 out of 7 days? How will you ever catch up? Please consider bringing in more technicians.

 

Vadderung

@MattyM No, if you’re affected, you should have already received the email.

According to ShadowTeam Terms & Condition, 

I don't think it would be fair that I would pay a month subscription without getting to use the software.  By December I already have to pay first month's payment, and my setup isn't active. 

According to ShadowTeam Terms & Condition, 

I don't think it would be fair that I would pay a month subscription without getting to use the software.  By December I already have to pay first month's payment, and my setup isn't active. 

@ Pagemaster the initial payment is to hold your spot in line while your Shadow is assembled and activated & covers your 1st month of service. The monthly payments begin after the Shadow is activated moving forward.

@Pagermaster What @Vadderung said above is correct.

According to ShadowTeam Terms & Condition, 

I don't think it would be fair that I would pay a month subscription without getting to use the software.  By December I already have to pay first month's payment, and my setup isn't active. 

@ Pagemaster the initial payment is to hold your spot in line while your Shadow is assembled and activated & covers your 1st month of service. The monthly payments begin after the Shadow is activated moving forward.

Alright. That sounds good! I'll keep this response on file and will attatch it in reference to the agreement.

@Pagermaster It’s on our FAQ page here: https://shadow.tech/faq

You'll pay for the first month of subscription upfront but it will only start counting once you get access to your Shadow. Your new montly billing date will be set up to that date, and your second monthly payment will be debited one month after accessing your account.

Userlevel 1

I’m still wondering, given conflicting estimates on this page and my account page (3 months’ difference), which estimate is to be considered more accurate.

i wonder why amsterdam doesn't activate anything this week, why?

Hi,

 

Once my Shadow PC NYC is active, will I be able to upgrade to the Infinite package? 

 

What options are currently available in NYC?

My Shadow has been activated this morning 8 hours (Server Paris - Ordered on July 14th) Everything is running smoothly!

Userlevel 1
Badge

I`m hoping for my September Amsterdam order to be available before X-Mas … so far I`m keeping my fingers crossed :-)

Happy “Shadowing” all already activated ones.

@Xanderje as mentioned above, For this week, no activations are planned due to an increase in peak-rate over this weekend.  We are working to stabilize the data center before activating more users.

@404Xcep404 The Ultra and Infinite tiers are not available for purchase at this time.  Stay tuned to our social media channels for any updates or announcements regarding them.

En vrais, après 1an et demi (le jour de l’activation) l’offre “Shadow Infinite” ne devient-elle pas obsolète vis à vis du prix affiché, le premier jour pour nous appâter?

4  months of waiting for the computer will probably give up: /

Badge
i wonder why amsterdam doesn't activate anything this week, why?

If you are using a Shared Server Model as you have more users then you have servers and you face a lockdown where everyone tries to use it at the same time you do not add more users as your service will suffer which no one is wanting.

Follow the news of Shadow they explained it a dozen times.

They do a lot to implement as quickly as possible but they can not create new server resources out of air they need external partners and if you work in a lockdown scenario where you can not go to work it is quite complicated don't you think?

 

Hello, why Paris times are much higher compared to other countries

My dudes I have my shadow activated about a month before hand 

I ordered on 31. July and it said that it will be activated in November, now it will be available in March 2021. Why so long?

I'm conflicted.  The service offering, from current users, sounds wonderful.  And yes, it negates a significant outlay for a gaming PC/Laptop.  But that assumes Shadow can actually supply the services.  I only ordered this week, and I was rather surprised at an activation of May 2021; disheartened further by reading the comments of customers who's activation dates were not met.  I fail to see, with such high demand, why it takes months to fulfill, other than a lack of capital needed to invest in the hardware and scale-up infrastructure.  That makes me nervous.  Obviously, for a holding fee of £15 (and also why I'm not committing for 1yr incase the company doesn't exist by the time of my estimated activation) it's more of an interest, just to see what happens.  But in all seriousness, paying out for a gaming laptop does at least mean that I can do the very thing I'm aiming to achieve…….without waiting six months.  This is how great companies fail when an agile competitor inevitably cottons on to the market potential.  I really hope Shadow get their act together, it'd be a shame for Shadow to see the big-boys offer the same, undercut, with instant access (but great for the consumer).

Userlevel 4
Badge +4

I fail to see, with such high demand, why it takes months to fulfill, other than a lack of capital needed to invest in the hardware and scale-up infrastructure.

The capital isn’t the issue. The hardware, and getting it delivered, simply isn’t available at this time. The companies responsible for making and shipping it are struggling because of covid. If you have enough capital to buy 100 of the thing but they only have 3 of the thing on the shelf, capital isn’t your issue.

Shadow isn’t going anywhere. They didn’t have activation issues before covid, and if/when everything clears up again it won’t be long before they’re back to that again. In February 2019 when I activated, it took a couple hours, but was done on the same day. Any other competitor trying to offer the same service would be in the same boat, right now, and it’s hard to see how any other company could do better.

I’m sorry for the delay in activation, but Shadow is already incentivized to activate you as soon as they can. After all, they won’t bill you for a 2nd month until you’ve had your full 1st month, first. If there was any way to control these delays better, they’d already be doing it.

seriously on the fence here. shadow is a far better service than current offerings from google or Nvidia for stream pc gaming. having said that waiting months for activation and access to said service is ridiculous. I understand that we are now in special times and thing can be more challenging but I hope that the shadow team is looking for alternative solutions to remedy this major issue. bottom line is right now live we can sign up with a competitive service and get instant stream gaming access. when signing up to shadow I honestly thought as expected in 2020 that I would get instant access to the service I was purchasing. if its a hardware sourcing issue than is shadow looking for alternative suppliers? surely u can outsource hardware purchases from other places given that you are a global company. I mean cmon guys waiting months for access to a purchased service? surely there got to be something u can do to speed up the process or compensate. I would genuinely like to hear from shadow some encouraging strategies being taken other than wait 3 months for your turn. guessing that in 2020 it iz what it iz.

Reply