11/16 Weekly Post: Shadow Boost Activation Update

  • 16 November 2020
  • 39 replies
  • 11951 views

  • Anonymous
  • 0 replies

Hey #TeamShadow,

 

Welcome to this week’s activation update!

 

🥖 Tu es francophone ? Consulte la partie “PARIS” pour obtenir des infos sur les activations. ⚠ Les commentaires se font uniquement en anglais.

 

🇩🇪 Du bist deutschsprachig? Informationen über Aktivierungen für Deutschland findest du im Abschnitt "Amsterdam". ⚠ Bitte kommentiere hier nur auf Englisch.

 

This week’s activations are rolling along at a steady pace across all datacenters. Due to the lockdown, no activations are planned in the Amsterdam datacenter due to an increase in peak-rate over this weekend.  We are working to stabilize the data center before activating more users

 

Thank you for your patience as you wait for your Shadow! While you wait for activation, we hope you take a moment to browse the forum to see what else the community is buzzing about. A good place to start is always with introducing yourself to #TeamShadow :)

 

As a reminder:

-We activate Monday through Thursday

-Beginning at 8am local time each day for each datacenter

 

Below is the activation information by datacenter. You can check which datacenter you belong to here

 

CHICAGO:

Activations this week:

Live - Within 24 hours

 

TEXAS:

Activations this week:

Live - Within 24 hours

 

NEW YORK:

Activations this week:

September 23rd - October 1st

If pre-order date is October 1st - October 5th:

Activation by end of December 2020

If pre-order date is October 5th or later:

Activation by end of January 2021

 

SANTA CLARA:

Activations this week:

November 3rd - November 11th

If pre-order date is November 11th or later:

Activation by end of December 2020

 

PARIS:

🥖

Activations cette semaine :

6 juillet - 14 julliet

Date de précommande comprise entre 14 juin - 30 juillet :

Activation prévue d’ici fin novembre 2020 **

Date de précommande comprise entre 30 juillet - 20 août :

Activation prévue d’ici fin décembre 2020

Date de précommande comprise entre 20 août  - 14 septembre :

Activation prévue d’ici fin février 2021

Date de précommande comprise entre 14 septembre - 22 octobre :

Activation prévue d’ici fin mars 2021

Date de précommande comprise entre 22 octobre - 2 novembre:

Activation prévue d’ici fin avril 2021

Date de précommande à partir du 2 novembre:

Activation prévue d’ici fin mai 2021

**certaines activations estimées pour novembre vont malheureusement être retardées à décembre 2020. Les utilisateurs concernés ont reçu un e-mail les informant du report.

 

🇬🇧

Activations this week:

July 7th - July 14th

If pre-order is between July 14th - July 30th

Activation by end of November 2020**

If pre-order date is between July 30th - August 20th:

Activation by end of December 2020

If pre-order date is August 20th - September 14th:

Activation by end of February 2021

If pre-order date is September 14th - October 22nd:

Activation by end of March 2021

If pre-order date is October 22nd - November 2nd:

Activation by end of April 2021

If pre-order date is November 2nd or later:

Activation by end of May 2021

**some users that were estimated for a November activation will unfortunately be delayed until December 2020 for their Shadow to be activated. Impacted users received an email regarding the delay.

 

AMSTERDAM:

🇩🇪

Aktivierungen diese Woche:

Keine**

Vorbestelldatum zwischen 09. September - 05. Oktober:

Voraussichtliche Aktivierung bis Ende Dezember 2020 

Vorbestelldatum zwischen 05. Oktober - 01. November:

Voraussichtliche Aktivierung bis Ende Januar 2021 

Vorbestelldatum ist der 02. November oder später:

Voraussichtliche Aktivierung bis Ende Februar 2021 

**Aufgrund der erhöhten Shadow-Nutzung am letzten Wochenende sind für diese Woche keine Aktivierungen geplant.  Wir arbeiten daran das Rechenzentrum weiter zu stabilisieren bevor wir weitere Nutzer aktivieren.

 

🇬🇧

Activations this week:

None**

If pre-order date is September 9th - October 5th:

Activation by end of December 2020

If pre-order date is October 5th - November 1st:

Activation by end of January 2021

If pre-order date is November 2nd or later:

Activation by end of February 2021
**For this week, no activations are planned due to an increase in peak-rate over this weekend.  We are working to stabilize the data center before activating more users.

 

To learn what “Activation” means and what it takes to activate your Shadow, check out this post:

https://forum.shadow.tech/activation-account-billing-31/activation-58


39 replies

I have just been activated on the Paris DC I bought on the 18th so fingers crossed for you guys 👌

Nice

I have just been activated on the Paris DC I bought on the 18th so fingers crossed for you guys 👌

Hi

May someone help me? I have been waiting since 21 of July.
And since this morning, I see no pending orders anymore and no active shadow, nothing.

Please don't forget me, I have been loging like a thousand times watching updates T_T

(Ultra boost, paris)

Check the My Shadow tab. You should be “waiting activation". It means you'll be activated soon. In the next few days / weeks at most.

Thank you for answering.
My shadow tab displays nothing but “No shadow activated” though
I will wait these days then!

Actually, the information is within subscription & billing and not My shadow

Hi

May someone help me? I have been waiting since 21 of July.
And since this morning, I see no pending orders anymore and no active shadow, nothing.

Please don't forget me, I have been loging like a thousand times watching updates T_T

(Ultra boost, paris)

Check the My Shadow tab. You should be “waiting activation". It means you'll be activated soon. In the next few days / weeks at most.

Thank you for answering.
My shadow tab displays nothing but “No shadow activated” though
I will wait these days then!

Userlevel 2
Badge +1

Hi

May someone help me? I have been waiting since 21 of July.
And since this morning, I see no pending orders anymore and no active shadow, nothing.

Please don't forget me, I have been loging like a thousand times watching updates T_T

(Ultra boost, paris)

Check the My Shadow tab. You should be “waiting activation". It means you'll be activated soon. In the next few days / weeks at most.

Hi

May someone help me? I have been waiting since 21 of July.
And since this morning, I see no pending orders anymore and no active shadow, nothing.

Please don't forget me, I have been loging like a thousand times watching updates T_T

(Ultra boost, paris)

That means your shadow should be activated today :)


Same here !!

Fingers crossed.

Really looking forward to using it :)

Userlevel 1

Hi

May someone help me? I have been waiting since 21 of July.
And since this morning, I see no pending orders anymore and no active shadow, nothing.

Please don't forget me, I have been loging like a thousand times watching updates T_T

(Ultra boost, paris)

That means your shadow should be activated today :)

Hi

May someone help me? I have been waiting since 21 of July.
And since this morning, I see no pending orders anymore and no active shadow, nothing.

Please don't forget me, I have been loging like a thousand times watching updates T_T

(Ultra boost, paris)

Userlevel 2
Badge +1

So i got my first month paid already when i pre ordered it?


Yep. You prepaid your first month.

So i got my first month paid already when i pre ordered it?

Userlevel 2
Badge +1

En vrais, après 1an et demi (le jour de l’activation) l’offre “Shadow Infinite” ne devient-elle pas obsolète vis à vis du prix affiché, le premier jour pour nous appâter?


Le prix est toujours en phase avec les performances.
Au fait, c’est un forum anglais ici, Pour discuter avec la communauté FR, le mieux reste le serveur Discord Shadow France : https://discord.gg/shadowfr

Price is still in phase with the Infinite performances.
Hey. Just a quick note, this is an english forum. To interact in french, the best possible way is the french Shadow Discord server : https://discord.gg/shadowfr

Userlevel 4
Badge +4

COVID19 is impacting global hardware manufacture, to the extent that a relatively small company cannot procure industry standard equipment for six months whilst blue-chip companies can?  I find that a less likely proposition than service provision throttling, based on return on investment.

I don’t work for the company so believe what you want to, the simple fact is that the hardware has been paid for and ordered and simply hasn’t been delivered yet.

Another issue is cost of electricity. I saw recently that the reason the NY datacenter is the last to get ultra/infinite is because the data center that’s being used doesn’t have enough electricity to cover it, and that situation is being worked on with a tentative ETA of Jan/Feb 2021 for resolution.

I know it feels like you can just throw money at stuff and magically fix it, but that’s not always the case. It still has to actually get done by real people working real jobs, which takes time….and if it doesn’t get done, then it doesn’t matter how much money you threw at them. It can’t happen any faster than it’s going to happen.

Sometimes in life you just have to wait.

Also, I don’t see GeForce Now changing any time soon. Their service runs on the concept of pre-installed games that you access with your own accounts, but the game is already installed. Windows licensing and dedicated hardware space for “whatever you want to do with it” and stuff like Shadow does, I don’t think is anywhere on nvidia’s radar.

So again, Shadow is not going anywhere. It’s understandable that you’d be frustrated by such a delay for activation, I would be too, but it does not indicate any kind of health in the company at all. This all goes away when covid is over, possibly with a little backlog to catch up first, but after that we’re back to normal. That’s it.

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Well, I wait on my Shadow, too. But til then I use Geforce Now. From my point of View it is very reliable.

OK, I don’t have a PC like Shadow but play with a RTX 2080 my Games for 5,5 Euro. I’m in the lucky situation, that I play Tomb Raider, Far Cry Watch Dogs and Anno 1800. All avalable there. OK it’s only HD 1080, but Shadow of the Tomb Raider on a RTX 2080 is amazing.

 

And because it is only 5,50 I will keep it, as long as it costs not more. Cheaper than to upgrade my GTX970.

I fail to see, with such high demand, why it takes months to fulfill, other than a lack of capital needed to invest in the hardware and scale-up infrastructure.

The capital isn’t the issue. The hardware, and getting it delivered, simply isn’t available at this time. The companies responsible for making and shipping it are struggling because of covid. If you have enough capital to buy 100 of the thing but they only have 3 of the thing on the shelf, capital isn’t your issue.

Shadow isn’t going anywhere. They didn’t have activation issues before covid, and if/when everything clears up again it won’t be long before they’re back to that again. In February 2019 when I activated, it took a couple hours, but was done on the same day. Any other competitor trying to offer the same service would be in the same boat, right now, and it’s hard to see how any other company could do better.

I’m sorry for the delay in activation, but Shadow is already incentivized to activate you as soon as they can. After all, they won’t bill you for a 2nd month until you’ve had your full 1st month, first. If there was any way to control these delays better, they’d already be doing it.

COVID19 is impacting global hardware manufacture, to the extent that a relatively small company cannot procure industry standard equipment for six months whilst blue-chip companies can?  I find that a less likely proposition than service provision throttling, based on return on investment.  The simple maths of £15 pm revenue per client versus let's say £500 unit cost with ongoing overheads means what, 3yr ROI ?  Bracketed infrastructure seems more likely, unless you're saying Shadow can predict global manufacturing supply and demand.  It's all academic; making clients wait months for a product, with vague dates and no order-updates simply reduces uptake and future perceptions of the company.  My point was simply that no matter how good it is, it's pointless if you can't provide it.  It simply needs a new startup or someone like Nvidia to extend their infrastructure with VD on Win10, provide it in days instead of months and Shadow looses clients.

seriously on the fence here. shadow is a far better service than current offerings from google or Nvidia for stream pc gaming. having said that waiting months for activation and access to said service is ridiculous. I understand that we are now in special times and thing can be more challenging but I hope that the shadow team is looking for alternative solutions to remedy this major issue. bottom line is right now live we can sign up with a competitive service and get instant stream gaming access. when signing up to shadow I honestly thought as expected in 2020 that I would get instant access to the service I was purchasing. if its a hardware sourcing issue than is shadow looking for alternative suppliers? surely u can outsource hardware purchases from other places given that you are a global company. I mean cmon guys waiting months for access to a purchased service? surely there got to be something u can do to speed up the process or compensate. I would genuinely like to hear from shadow some encouraging strategies being taken other than wait 3 months for your turn. guessing that in 2020 it iz what it iz.

Userlevel 4
Badge +4

I fail to see, with such high demand, why it takes months to fulfill, other than a lack of capital needed to invest in the hardware and scale-up infrastructure.

The capital isn’t the issue. The hardware, and getting it delivered, simply isn’t available at this time. The companies responsible for making and shipping it are struggling because of covid. If you have enough capital to buy 100 of the thing but they only have 3 of the thing on the shelf, capital isn’t your issue.

Shadow isn’t going anywhere. They didn’t have activation issues before covid, and if/when everything clears up again it won’t be long before they’re back to that again. In February 2019 when I activated, it took a couple hours, but was done on the same day. Any other competitor trying to offer the same service would be in the same boat, right now, and it’s hard to see how any other company could do better.

I’m sorry for the delay in activation, but Shadow is already incentivized to activate you as soon as they can. After all, they won’t bill you for a 2nd month until you’ve had your full 1st month, first. If there was any way to control these delays better, they’d already be doing it.

I'm conflicted.  The service offering, from current users, sounds wonderful.  And yes, it negates a significant outlay for a gaming PC/Laptop.  But that assumes Shadow can actually supply the services.  I only ordered this week, and I was rather surprised at an activation of May 2021; disheartened further by reading the comments of customers who's activation dates were not met.  I fail to see, with such high demand, why it takes months to fulfill, other than a lack of capital needed to invest in the hardware and scale-up infrastructure.  That makes me nervous.  Obviously, for a holding fee of £15 (and also why I'm not committing for 1yr incase the company doesn't exist by the time of my estimated activation) it's more of an interest, just to see what happens.  But in all seriousness, paying out for a gaming laptop does at least mean that I can do the very thing I'm aiming to achieve…….without waiting six months.  This is how great companies fail when an agile competitor inevitably cottons on to the market potential.  I really hope Shadow get their act together, it'd be a shame for Shadow to see the big-boys offer the same, undercut, with instant access (but great for the consumer).

I ordered on 31. July and it said that it will be activated in November, now it will be available in March 2021. Why so long?

My dudes I have my shadow activated about a month before hand 

Hello, why Paris times are much higher compared to other countries

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i wonder why amsterdam doesn't activate anything this week, why?

If you are using a Shared Server Model as you have more users then you have servers and you face a lockdown where everyone tries to use it at the same time you do not add more users as your service will suffer which no one is wanting.

Follow the news of Shadow they explained it a dozen times.

They do a lot to implement as quickly as possible but they can not create new server resources out of air they need external partners and if you work in a lockdown scenario where you can not go to work it is quite complicated don't you think?

 

4  months of waiting for the computer will probably give up: /

En vrais, après 1an et demi (le jour de l’activation) l’offre “Shadow Infinite” ne devient-elle pas obsolète vis à vis du prix affiché, le premier jour pour nous appâter?

@404Xcep404 The Ultra and Infinite tiers are not available for purchase at this time.  Stay tuned to our social media channels for any updates or announcements regarding them.

@Xanderje as mentioned above, For this week, no activations are planned due to an increase in peak-rate over this weekend.  We are working to stabilize the data center before activating more users.

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