Sticky F.A.Q.

FAQ - Shadow Ultra & Infinite in the U.S.

FAQ - Shadow Ultra & Infinite in the U.S.

Show first post
This topic has been closed for comments

507 replies

Badge

So here we are four days after I was so graciously forced to test Shadow Ultra and I still do not have a working Shadow system.  In two business days, you plan to launch Shadow Ultra and Infinite in Chicago and Texas on a first-come free for all, and yet you couldn’t migrate any user's data correctly.  I’ve been given no word on when this issue would be resolved, I have no access to play my games and frankly, I’m just sick of it. 

 

I’ve been with Shadow for two years, and I’ve stuck with you and defended your service with users because I really had faith in what you were doing and was amazed at how well the service worked.  I waited for the hardware to be upgraded, when I first signed up that was a promise of Shadow’s, keeping hardware up to date.  Then when it finally comes it’s buggy and doesn’t work and even if it did work there is no civil system in place to help me get the system.

 

So I’ve finally had enough and will be giving in to my friends that all said eventually I would go back to a regular gaming machine and have placed the order for parts to build a new machine again.  I cannot sit around while you ignore your users and do things like this.  You’ve botched launch after launch and while I understand COVID has not helped you just don’t seem to know how to run a company.  The least you could have done is kept those users you screwed over by forcing them onto Ultra to test to let them know what is going on.  But instead, I’m going into the weekend with nothing to play.

 

I will not be looking forward to Tuesday now because I have no plans to upgrade.  I will keep Boost until all my parts are in and set up and then I plan to cancel my service.  Have a great weekend, as I know I won’t since I can’t do anything with my Shadow.

 

too bad, I'm really sorry. But if you've already waited long enough, now wait little. I congratulate you on your complaint, it is best not to be silent, however do it for yourself not for the company, wait and if it definitely does not work for you, leave it, believe me I understand you, I hope you find calm soon.

Badge

So here we are four days after I was so graciously forced to test Shadow Ultra and I still do not have a working Shadow system.  In two business days, you plan to launch Shadow Ultra and Infinite in Chicago and Texas on a first-come free for all, and yet you couldn’t migrate any user's data correctly.  I’ve been given no word on when this issue would be resolved, I have no access to play my games and frankly, I’m just sick of it. 

 

I’ve been with Shadow for two years, and I’ve stuck with you and defended your service with users because I really had faith in what you were doing and was amazed at how well the service worked.  I waited for the hardware to be upgraded, when I first signed up that was a promise of Shadow’s, keeping hardware up to date.  Then when it finally comes it’s buggy and doesn’t work and even if it did work there is no civil system in place to help me get the system.

 

So I’ve finally had enough and will be giving in to my friends that all said eventually I would go back to a regular gaming machine and have placed the order for parts to build a new machine again.  I cannot sit around while you ignore your users and do things like this.  You’ve botched launch after launch and while I understand COVID has not helped you just don’t seem to know how to run a company.  The least you could have done is kept those users you screwed over by forcing them onto Ultra to test to let them know what is going on.  But instead, I’m going into the weekend with nothing to play.

 

I will not be looking forward to Tuesday now because I have no plans to upgrade.  I will keep Boost until all my parts are in and set up and then I plan to cancel my service.  Have a great weekend, as I know I won’t since I can’t do anything with my Shadow.

 

too bad, I'm really sorry. But if you've already waited long enough, now wait little. I congratulate you on your complaint, it is best not to be silent, however do it for yourself not for the company, wait and if it definitely does not work for you, leave it, believe me I understand you, I hope you find calm soon.

Huh?  First off I’m totally calm, but I do want to get the word out because this issue is being totally ignored by the company.  They screwed up royally and have not offered me or anyone an explanation.  As for waiting to see, I already know it won’t work.  What they basically forced on my account is Ultra and it doesn’t work.  They were unable to migrate my data correctly and now my Hard Drive activity is unbearable and no one knows why.  Why would I continue to give them my money when they constantly mess up?  I’ve stuck with them through two years of issues and this was the last straw.  That is all.  Not angry, just giving up.  I can only take so much disappointment and I’m also missing out on time I could play games.  I’m almost 40 and I have a lot going on in my life and when I can find time to game, I like my computer to actually work.  I’ve had almost a whole week of not being able to game and they just broke me with this poor service.  I’m very calm, I found calm two years ago, but I also don’t plan to keep supporting companies that have no concern for their customers.

Userlevel 1

So here we are four days after I was so graciously forced to test Shadow Ultra and I still do not have a working Shadow system.  In two business days, you plan to launch Shadow Ultra and Infinite in Chicago and Texas on a first-come free for all, and yet you couldn’t migrate any user's data correctly.  I’ve been given no word on when this issue would be resolved, I have no access to play my games and frankly, I’m just sick of it. 

 

I’ve been with Shadow for two years, and I’ve stuck with you and defended your service with users because I really had faith in what you were doing and was amazed at how well the service worked.  I waited for the hardware to be upgraded, when I first signed up that was a promise of Shadow’s, keeping hardware up to date.  Then when it finally comes it’s buggy and doesn’t work and even if it did work there is no civil system in place to help me get the system.

 

So I’ve finally had enough and will be giving in to my friends that all said eventually I would go back to a regular gaming machine and have placed the order for parts to build a new machine again.  I cannot sit around while you ignore your users and do things like this.  You’ve botched launch after launch and while I understand COVID has not helped you just don’t seem to know how to run a company.  The least you could have done is kept those users you screwed over by forcing them onto Ultra to test to let them know what is going on.  But instead, I’m going into the weekend with nothing to play.

 

I will not be looking forward to Tuesday now because I have no plans to upgrade.  I will keep Boost until all my parts are in and set up and then I plan to cancel my service.  Have a great weekend, as I know I won’t since I can’t do anything with my Shadow.

 

too bad, I'm really sorry. But if you've already waited long enough, now wait little. I congratulate you on your complaint, it is best not to be silent, however do it for yourself not for the company, wait and if it definitely does not work for you, leave it, believe me I understand you, I hope you find calm soon.

Huh?  First off I’m totally calm, but I do want to get the word out because this issue is being totally ignored by the company.  They screwed up royally and have not offered me or anyone an explanation.  As for waiting to see, I already know it won’t work.  What they basically forced on my account is Ultra and it doesn’t work.  They were unable to migrate my data correctly and now my Hard Drive activity is unbearable and no one knows why.  Why would I continue to give them my money when they constantly mess up?  I’ve stuck with them through two years of issues and this was the last straw.  That is all.  Not angry, just giving up.  I can only take so much disappointment and I’m also missing out on time I could play games.  I’m almost 40 and I have a lot going on in my life and when I can find time to game, I like my computer to actually work.  I’ve had almost a whole week of not being able to game and they just broke me with this poor service.  I’m very calm, I found calm two years ago, but I also don’t plan to keep supporting companies that have no concern for their customers.

Totally having all the same issues.... Can I just get an in for infinite? No cancelation threat's here just waiting for a chance to stay up for a straight 24 hours refreshing a page.

Badge

So here we are four days after I was so graciously forced to test Shadow Ultra and I still do not have a working Shadow system.  In two business days, you plan to launch Shadow Ultra and Infinite in Chicago and Texas on a first-come free for all, and yet you couldn’t migrate any user's data correctly.  I’ve been given no word on when this issue would be resolved, I have no access to play my games and frankly, I’m just sick of it. 

 

I’ve been with Shadow for two years, and I’ve stuck with you and defended your service with users because I really had faith in what you were doing and was amazed at how well the service worked.  I waited for the hardware to be upgraded, when I first signed up that was a promise of Shadow’s, keeping hardware up to date.  Then when it finally comes it’s buggy and doesn’t work and even if it did work there is no civil system in place to help me get the system.

 

So I’ve finally had enough and will be giving in to my friends that all said eventually I would go back to a regular gaming machine and have placed the order for parts to build a new machine again.  I cannot sit around while you ignore your users and do things like this.  You’ve botched launch after launch and while I understand COVID has not helped you just don’t seem to know how to run a company.  The least you could have done is kept those users you screwed over by forcing them onto Ultra to test to let them know what is going on.  But instead, I’m going into the weekend with nothing to play.

 

I will not be looking forward to Tuesday now because I have no plans to upgrade.  I will keep Boost until all my parts are in and set up and then I plan to cancel my service.  Have a great weekend, as I know I won’t since I can’t do anything with my Shadow.

 

too bad, I'm really sorry. But if you've already waited long enough, now wait little. I congratulate you on your complaint, it is best not to be silent, however do it for yourself not for the company, wait and if it definitely does not work for you, leave it, believe me I understand you, I hope you find calm soon.

Huh?  First off I’m totally calm, but I do want to get the word out because this issue is being totally ignored by the company.  They screwed up royally and have not offered me or anyone an explanation.  As for waiting to see, I already know it won’t work.  What they basically forced on my account is Ultra and it doesn’t work.  They were unable to migrate my data correctly and now my Hard Drive activity is unbearable and no one knows why.  Why would I continue to give them my money when they constantly mess up?  I’ve stuck with them through two years of issues and this was the last straw.  That is all.  Not angry, just giving up.  I can only take so much disappointment and I’m also missing out on time I could play games.  I’m almost 40 and I have a lot going on in my life and when I can find time to game, I like my computer to actually work.  I’ve had almost a whole week of not being able to game and they just broke me with this poor service.  I’m very calm, I found calm two years ago, but I also don’t plan to keep supporting companies that have no concern for their customers.

I already understood, I totally agree, I hope that Shadow will be able to solve many of their mistakes otherwise we will be more than we will abandon this ship ...
Badge

So here we are four days after I was so graciously forced to test Shadow Ultra and I still do not have a working Shadow system.  In two business days, you plan to launch Shadow Ultra and Infinite in Chicago and Texas on a first-come free for all, and yet you couldn’t migrate any user's data correctly.  I’ve been given no word on when this issue would be resolved, I have no access to play my games and frankly, I’m just sick of it. 

 

I’ve been with Shadow for two years, and I’ve stuck with you and defended your service with users because I really had faith in what you were doing and was amazed at how well the service worked.  I waited for the hardware to be upgraded, when I first signed up that was a promise of Shadow’s, keeping hardware up to date.  Then when it finally comes it’s buggy and doesn’t work and even if it did work there is no civil system in place to help me get the system.

 

So I’ve finally had enough and will be giving in to my friends that all said eventually I would go back to a regular gaming machine and have placed the order for parts to build a new machine again.  I cannot sit around while you ignore your users and do things like this.  You’ve botched launch after launch and while I understand COVID has not helped you just don’t seem to know how to run a company.  The least you could have done is kept those users you screwed over by forcing them onto Ultra to test to let them know what is going on.  But instead, I’m going into the weekend with nothing to play.

 

I will not be looking forward to Tuesday now because I have no plans to upgrade.  I will keep Boost until all my parts are in and set up and then I plan to cancel my service.  Have a great weekend, as I know I won’t since I can’t do anything with my Shadow.

 

too bad, I'm really sorry. But if you've already waited long enough, now wait little. I congratulate you on your complaint, it is best not to be silent, however do it for yourself not for the company, wait and if it definitely does not work for you, leave it, believe me I understand you, I hope you find calm soon.

Huh?  First off I’m totally calm, but I do want to get the word out because this issue is being totally ignored by the company.  They screwed up royally and have not offered me or anyone an explanation.  As for waiting to see, I already know it won’t work.  What they basically forced on my account is Ultra and it doesn’t work.  They were unable to migrate my data correctly and now my Hard Drive activity is unbearable and no one knows why.  Why would I continue to give them my money when they constantly mess up?  I’ve stuck with them through two years of issues and this was the last straw.  That is all.  Not angry, just giving up.  I can only take so much disappointment and I’m also missing out on time I could play games.  I’m almost 40 and I have a lot going on in my life and when I can find time to game, I like my computer to actually work.  I’ve had almost a whole week of not being able to game and they just broke me with this poor service.  I’m very calm, I found calm two years ago, but I also don’t plan to keep supporting companies that have no concern for their customers.

I already understood, I totally agree, I hope that Shadow will be able to solve many of their mistakes otherwise we will be more than we will abandon this ship ...

you need to think before bashing the company they are not that big but they have tons of people that use the service do you know how to run a company i doubt it? yes some of us was moved to a test server even me i just got mine working today  but the very definition of a test server is take measures to check the quality performance or reliability of (something)  especially before putting it into widespread use or practice we was made no promise that it would work at all im glad you have opted to build a pc best of luck to you 

Badge

So here we are four days after I was so graciously forced to test Shadow Ultra and I still do not have a working Shadow system.  In two business days, you plan to launch Shadow Ultra and Infinite in Chicago and Texas on a first-come free for all, and yet you couldn’t migrate any user's data correctly.  I’ve been given no word on when this issue would be resolved, I have no access to play my games and frankly, I’m just sick of it. 

 

I’ve been with Shadow for two years, and I’ve stuck with you and defended your service with users because I really had faith in what you were doing and was amazed at how well the service worked.  I waited for the hardware to be upgraded, when I first signed up that was a promise of Shadow’s, keeping hardware up to date.  Then when it finally comes it’s buggy and doesn’t work and even if it did work there is no civil system in place to help me get the system.

 

So I’ve finally had enough and will be giving in to my friends that all said eventually I would go back to a regular gaming machine and have placed the order for parts to build a new machine again.  I cannot sit around while you ignore your users and do things like this.  You’ve botched launch after launch and while I understand COVID has not helped you just don’t seem to know how to run a company.  The least you could have done is kept those users you screwed over by forcing them onto Ultra to test to let them know what is going on.  But instead, I’m going into the weekend with nothing to play.

 

I will not be looking forward to Tuesday now because I have no plans to upgrade.  I will keep Boost until all my parts are in and set up and then I plan to cancel my service.  Have a great weekend, as I know I won’t since I can’t do anything with my Shadow.

 

too bad, I'm really sorry. But if you've already waited long enough, now wait little. I congratulate you on your complaint, it is best not to be silent, however do it for yourself not for the company, wait and if it definitely does not work for you, leave it, believe me I understand you, I hope you find calm soon.

Huh?  First off I’m totally calm, but I do want to get the word out because this issue is being totally ignored by the company.  They screwed up royally and have not offered me or anyone an explanation.  As for waiting to see, I already know it won’t work.  What they basically forced on my account is Ultra and it doesn’t work.  They were unable to migrate my data correctly and now my Hard Drive activity is unbearable and no one knows why.  Why would I continue to give them my money when they constantly mess up?  I’ve stuck with them through two years of issues and this was the last straw.  That is all.  Not angry, just giving up.  I can only take so much disappointment and I’m also missing out on time I could play games.  I’m almost 40 and I have a lot going on in my life and when I can find time to game, I like my computer to actually work.  I’ve had almost a whole week of not being able to game and they just broke me with this poor service.  I’m very calm, I found calm two years ago, but I also don’t plan to keep supporting companies that have no concern for their customers.

I already understood, I totally agree, I hope that Shadow will be able to solve many of their mistakes otherwise we will be more than we will abandon this ship ...

you need to think before bashing the company they are not that big but they have tons of people that use the service do you know how to run a company i doubt it? yes some of us was moved to a test server even me i just got mine working today  but the very definition of a test server is take measures to check the quality performance or reliability of (something)  especially before putting it into widespread use or practice we was made no promise that it would work at all im glad you have opted to build a pc best of luck to you 

Hey, man defend them all you want, but don’t post things like I need to think before bashing a company.  I’m not bashing I’m pointing out something that went horribly wrong that they did not communicate clearly with their customer base.  Do I know how to run a company?  Yes actually I do, but that isn’t the point.  I know they are small, hence why I’ve given them two years.  However you miss the point, we were not asked to test Ultra, we were forced to.  They said this was a treat, not a test, they just forced it upon us and I lost out on four-plus days of use and my time is limited to play.  I still cannot play at this point and I’ve still not heard anything from them.  So yes, I will point out their mistakes.  If your willing to put up with it great, I’ve been putting up with it for two years and I’m done.  This was not a test I signed up for, it was supposed to be a treat to have Ultra for a week.  And instead, it turned into me not having access to my product.  What do you think is going to happen Tuesday when they migrate you back to Boost?  Bet it won’t go well, good luck as I’m looking forward to it screwing up more.

Userlevel 1

I'm just here again because I keep getting emails about activity on this thread and I'd do anything for Shadow Infinite..... winking at those hobo's..... anything.....

Badge

So here we are four days after I was so graciously forced to test Shadow Ultra and I still do not have a working Shadow system.  In two business days, you plan to launch Shadow Ultra and Infinite in Chicago and Texas on a first-come free for all, and yet you couldn’t migrate any user's data correctly.  I’ve been given no word on when this issue would be resolved, I have no access to play my games and frankly, I’m just sick of it. 

 

I’ve been with Shadow for two years, and I’ve stuck with you and defended your service with users because I really had faith in what you were doing and was amazed at how well the service worked.  I waited for the hardware to be upgraded, when I first signed up that was a promise of Shadow’s, keeping hardware up to date.  Then when it finally comes it’s buggy and doesn’t work and even if it did work there is no civil system in place to help me get the system.

 

So I’ve finally had enough and will be giving in to my friends that all said eventually I would go back to a regular gaming machine and have placed the order for parts to build a new machine again.  I cannot sit around while you ignore your users and do things like this.  You’ve botched launch after launch and while I understand COVID has not helped you just don’t seem to know how to run a company.  The least you could have done is kept those users you screwed over by forcing them onto Ultra to test to let them know what is going on.  But instead, I’m going into the weekend with nothing to play.

 

I will not be looking forward to Tuesday now because I have no plans to upgrade.  I will keep Boost until all my parts are in and set up and then I plan to cancel my service.  Have a great weekend, as I know I won’t since I can’t do anything with my Shadow.

same here, they gave me the opportunity to test shadow ultra and it lasted 3 days without being able to use my account, I opted to do a factory reset and that is how I could start my shadow, but now it has so many problems that I cannot play anything.

 

I recommend to the shadow team that if they really not ready to launch ultra and infinite that better not do it and take care of the quality of service that already have had in all this time. The truth is that I am very disappointed

Badge

End of day 5 and still nothing from Shadow support on my issues.  I resolution and I still cannot use my system. Good luck to anyone who switches Tuesday. Your in for a bumpy ride. 

Userlevel 1

 

Badge

End of day 5 and still nothing from Shadow support on my issues.  I resolution and I still cannot use my system. Good luck to anyone who switches Tuesday. Your in for a bumpy ride. 

Have you tried to reset your shadow?

my shadow was like yours and I had to do it, although I lost all my information but at least now my shadow starts, although it has too many problems it is unplayable

Badge

End of day 5 and still nothing from Shadow support on my issues.  I resolution and I still cannot use my system. Good luck to anyone who switches Tuesday. Your in for a bumpy ride. 

Have you tried to reset your shadow?

my shadow was like yours and I had to do it, although I lost all my information but at least now my shadow starts, although it has too many problems it is unplayable

My Shadow does start like yours at least. My problem is the slow read/write speeds and the 3000 plus latency of the hard drive. I’ve mentioned it to them and they have refused to answer my tickets and help me. And yes I’m a little upset being 6 days without my main desktop. 

Badge

End of day 5 and still nothing from Shadow support on my issues.  I resolution and I still cannot use my system. Good luck to anyone who switches Tuesday. Your in for a bumpy ride. 

Have you tried to reset your shadow?

my shadow was like yours and I had to do it, although I lost all my information but at least now my shadow starts, although it has too many problems it is unplayable

My Shadow does start like yours at least. My problem is the slow read/write speeds and the 3000 plus latency of the hard drive. I’ve mentioned it to them and they have refused to answer my tickets and help me. And yes I’m a little upset being 6 days without my main desktop. 

Exactly, now that my shadow starts, that is the problem now, the slowness of the hard disk.

 

I hope they make a refund of the days without being able to use it, I have this problem since Tuesday that was when they sent me the email informing that I would test shadow ultra

Data migration is not an easy task. They should have opted to have everyone back up their data.  Judging from what a few of you have said above, im assuming the situation is similar to upgrading to a new OS where everything needs to index. if you have thousands of files then Indexing will take longer. 

Badge

Data migration is not an easy task. They should have opted to have everyone back up their data.  Judging from what a few of you have said above, im assuming the situation is similar to upgrading to a new OS where everything needs to index. if you have thousands of files then Indexing will take longer. 

I agree, but again my problem with the whole thing and what made me so upset was that there was no communication from Shadow other than the initial something is wrong and we think we fixed it (which they hadn’t) and then silence.  My emails to support even go unanswered.  So I built a new gaming machine and will be dropping Shadow.

The fact that the support ticket being unanswered does bother me. It does make me sad to see you leave.

The fact that emails have yet been sent (we are now T the 48 hour mark) might be an indicator. Has anyone received their email regarding Ultra or Infinite?

 

Or do we think emails will go out tomorrow?

Badge

No I not a reciben email

Userlevel 1

The fact that emails have yet been sent (we are now T the 48 hour mark) might be an indicator. Has anyone received their email regarding Ultra or Infinite?

 

Or do we think emails will go out tomorrow?

Probably emails at launch time.

Per Shadow, emails would be sent 48 hours in advance (Please see page 1). If the upgrades are still intending on launching on Tuesday Dec 8th, emails should be sent today. Emails being sent at launch would be a disaster. 

 

Will I get notified when my Shadow is ready?
Yes, you will be sent an email 48 hours prior, and once again as soon as your Shadow is ready to use! 

Userlevel 1

Per Shadow, emails would be sent 48 hours in advance (Please see page 1). If the upgrades are still intending on launching on Tuesday Dec 8th, emails should be sent today. Emails being sent at launch would be a disaster. 

 

Will I get notified when my Shadow is ready?
Yes, you will be sent an email 48 hours prior, and once again as soon as your Shadow is ready to use! 

Correct me if I’m wrong, but I think that is for people in the California and NY data centers where activations could take longer than a few hours. That part of the faq states “Will I get notified when my Shadow is ready?” I’m assuming that means after you’ve placed your order for the new tiers. 

Badge

I think that the new tiers will go live on Tuesday and once you upgrade then you will get an email once activated. I understand that they are going to be giving priority to current boost customers, so I’m wondering if we just have to keep an eye on the subscription page on Tuesday and depending on the data server then it could take 2 hours to get access to the new tier (if you’re in Chicago or Denver) (yay me, I’m on the Chicago server).

Userlevel 1

I think that the new tiers will go live on Tuesday and once you upgrade then you will get an email once activated. I understand that they are going to be giving priority to current boost customers, so I’m wondering if we just have to keep an eye on the subscription page on Tuesday and depending on the data server then it could take 2 hours to get access to the new tier (if you’re in Chicago or Denver) (yay me, I’m on the Chicago server).

Yeah, I think they will too. Hopefully, they will update this page tomorrow and put the time that they are launching them. They should send an email to the waiting list people and I can’t see why they wouldn’t send an announcement in the Discord server as well when orders go live. Also FYI, they have closed pre-orders for shadow boost to prepare for ultra & infinite. Only current users will be able to order the new tiers. And also, there is no Denver server. There is Chicago and Dallas (Texas). 

AH. ok. I think I got it now. I’ll keep my eye out on Tuesday.

My mans StadiaVetGaming in the house!!

Userlevel 1

I think that the new tiers will go live on Tuesday and once you upgrade then you will get an email once activated. I understand that they are going to be giving priority to current boost customers, so I’m wondering if we just have to keep an eye on the subscription page on Tuesday and depending on the data server then it could take 2 hours to get access to the new tier (if you’re in Chicago or Denver) (yay me, I’m on the Chicago server).

Yeah, I think they will too. Hopefully, they will update this page tomorrow and put the time that they are launching them. They should send an email to the waiting list people and I can’t see why they wouldn’t send an announcement in the Discord server as well when orders go live. Also FYI, they have closed pre-orders for shadow boost to prepare for ultra & infinite. Only current users will be able to order the new tiers. And also, there is no Denver server. There is Chicago and Dallas (Texas). 

That was my understanding as well, the part about 48 hours notice was poorly worded. I'm assuming we'll either get an email tomorrow with a specific time or we'll just get an email as it goes live.

 

I don't believe anyone outside boost users is going to be allowed to order from the main page either. They've said a few times it's restricted to current boost users.