Gamers have never been so active this year!
With lockdown measures in place across most of Europe and the US, holiday vacation in full swing and the recent release of highly anticipated titles, gamers are getting cozy by a warm fire and spending countless hours on Shadow.
As a result, we’ve seen an increase in the L:203 Error, which means too many members are trying to connect simultaneously and we’re unable to launch your Shadow.
A reminder how Shadow works
Don’t forget, Shadow gives you high-end gaming for a fraction of the cost using a pooled resource system. But on the rare occasion, when too many people try to use Shadow at once, there isn’t enough hardware and resources to go around.
To illustrate how unique this situation is, it’s like when your gym is full after the new year and everyone wants to work on their new year’s resolution (like me 💪). But once this period ends, things go back to normal.
What we’re doing to make your experience the very best
As a first course of action, we slowed down activations to avoid server overload and impacts to your experience. Our teams are now working around the clock to monitor everything closely and ensure your experience on Shadow is not compromised.
To make your experience better in the future, a queuing system is currently in development, which will provide you precise information on the time it will take for you to access your Shadow. You can expect this to roll out in the first few months of 2021.
Here’s how you can help
In the meantime, however, here are a few tips to help make everyone’s experience as smooth as possible
Limit the allocated bandwidth of your Shadow to an acceptable amount
Only turn on your Shadow when you actually use it
Turn off your Shadow when you are not using it anymore
Rest assured, you can of course still play, it might just take a moment until there is a spot free for you to start gaming away!
Thank you for your understanding!