[Weekly Post] Latest Shadow Boost Activation Information


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Edit: Please visit us at our new home, https://shdw.me/activation_updates, for the latest on Shadow Boost Activation. If you should have been activated based on the timelines below, please contact support via the account page.


Hey #TeamShadow,

For those of you who’ve pre-ordered Shadow and are still waiting, know one important thing:
We haven’t forgotten you!

We love your enthusiasm to get your hands on Shadow, and wish we could deliver them faster than you can ask for them! To give better visibility as you wait for your Shadow, we’ll be sharing detailed information about Shadow Boost activations here on the forum, updated each week.

Times given are estimations, not exact science (yet). These posts will have the latest information, and if plans change we will do our best to communicate the changes urgently to you. And so you know, the team aims to activate ahead of schedule whenever possible!

Below is the activation information by datacenter. You can check which datacenter you belong to
here.

CHICAGO:

If order date is before May 26th:
Activated by end of June

If order date is between May 26th-June 1st:

Activation by July 23rd 

If order date is June 1st or later:

Activations starting July

End of Week target:
Latest activation has April 29th pre-order date

 

DALLAS:

If order date is before May 26th:
Activated by end of June

If order date is between May 26th-June 1st:

Activation by July 23rd 

If order date is June 1st or later:

Activations starting July

End of Week target:
Latest activation has April 28th pre-order date

 

NEW YORK:

If order date is before May 26th:
Activated by end of June

If order date is between May 26th-June 1st:

Activation by July 23rd

If order date is June 1st or later:

Activations starting July

End of Week target:
Latest activation has May 3rd pre-order date

 

SANTA CLARA:

If order date is before May 26th:
Originally delayed to next week. Processing this week!

If order date is between May 26th-June 1st:

Activation by June 25th

If order date is June 1st or later:

Activations starting June

End of Week target:
Latest activation has May 29th pre-order date


AMSTERDAM:

Pre-orders are on track to be delivered late summer
End of Week target:
Latest activation has May 3rd pre-order date

 

PARIS:
Pre-orders are on track to be delivered late summer
End of Week target:
Latest activation has March 30th pre-order date


If you’ve seen all that and still want more details about the activation process, worry not. Learn more about and what it takes to get your Shadow up and running with this article


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78 replies

Userlevel 1

The Latest activation information is a very nice addition. Thank you!

Userlevel 6
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Thanks Ryan!

Userlevel 5
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thanks Ryan :)

Userlevel 4
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thanks Ryan :)

Should probably thank you too :)

Userlevel 2
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And how about people who pre-ordered Oct 2019 Shadow Infinite and still have not got it?

Userlevel 2
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All well and good but can we have some updates on existing customers who ordered the new tiers in the EU October 2019?

Userlevel 7
Badge +4

And how about people who pre-ordered Oct 2019 Shadow Infinite and still have not got it?

As we’ve said in the past, EU pre-orders are on track to be delivered late summer. If we have any news, you will be the first to know!

Userlevel 7
Badge +4

All well and good but can we have some updates on existing customers who ordered the new tiers in the EU October 2019?

Sure! The latest update is that we're on track to deliver the EU pre-orders late summer. If we have any news to share, we will do so as a matter of priority. 

hi my sub is gone say it started june 9 when i go try log in it still not let me in i order april 28

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@Greta from Shadow Hi Greta, do you have any (new) information on when extra storage might become available for existing Amsterdam customers?

Userlevel 1
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I’m in the UK and ordered on 11/4 , how do I know which data centre I will be in? Is it Paris or Amsterdam?

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I’m in the UK and ordered on 11/4 , how do I know which data centre I will be in? Is it Paris or Amsterdam?


Paris.

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And how about people who pre-ordered Oct 2019 Shadow Infinite and still have not got it?

I was about to ask the same thing. ^^

Userlevel 1
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Is this only for the boost tier activations?

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Is this only for the boost tier activations?

unfortunately yes

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is it just me or is gravelines missing?

Userlevel 1

@LucFromShadow fair assumption that ‘end of summer’ means August, considering French summer months are June - August?

Userlevel 7
Badge +4

is it just me or is gravelines missing?

As noted in the post, this is only for Shadow Boost. 

Userlevel 7
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Is this only for the boost tier activations?

Yep!

Userlevel 4
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@Greta from ShadowHi Greta, do you have any (new) information on when extra storage might become available for existing Amsterdam customers?

Hi! Currently, we have no new information regarding additional storage in our Amsterdam data center. 

If you have any more questions about this, be sure to ask on the section of the forum related to similar topics 🙂. 

Userlevel 1
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Hi,

 

I'm not sure I understand the updates for Paris centre I ordered mid april, will activation be july?

Userlevel 4
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Hi! So our goal by the end of this week is to have everyone in Paris who preordered before March 30th activated. 

If you ordered in mid-April your activation should be coming up within the next couple rounds of activations!

Userlevel 2
Badge +4

Thanks Ryan for the info! SO many questions about this. Very helpful!:right_facing_fist::left_facing_fist:  

i have preorderd mine and it says i will get it for august 2020 is this still planned

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And here I am still waiting on my March 12th pre-order for Chicago