[Weekly Post] Latest Shadow Boost Activation Information



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I’m in the UK and ordered on 11/4 , how do I know which data centre I will be in? Is it Paris or Amsterdam?


Paris.

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Is this only for the boost tier activations?

unfortunately yes

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is it just me or is gravelines missing?

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is it just me or is gravelines missing?

As noted in the post, this is only for Shadow Boost. 

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Is this only for the boost tier activations?

Yep!

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@Greta from ShadowHi Greta, do you have any (new) information on when extra storage might become available for existing Amsterdam customers?

Hi! Currently, we have no new information regarding additional storage in our Amsterdam data center. 

If you have any more questions about this, be sure to ask on the section of the forum related to similar topics 🙂. 

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Hi,

 

I'm not sure I understand the updates for Paris centre I ordered mid april, will activation be july?

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Hi! So our goal by the end of this week is to have everyone in Paris who preordered before March 30th activated. 

If you ordered in mid-April your activation should be coming up within the next couple rounds of activations!

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Thanks Ryan for the info! SO many questions about this. Very helpful!:right_facing_fist::left_facing_fist:  

i have preorderd mine and it says i will get it for august 2020 is this still planned

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And here I am still waiting on my March 12th pre-order for Chicago

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Thanks for the info! Under Santa Clara what does it mean if its processing this week?

im may second ny why havent i been activated if may 3rd has

Looks like I moved to activation this week with my order moving to subscription.  Looks like my  subscription will be based off 6/9  effective date, is that true or when I actually get access (hopefully this week) it will get changed?  

When will it be activated if you order it today on AMSTERDAM

hey just really confuse. so i checked and seen my subscription starts today, june.09.2020. but from this posting it says i wont be able to actual run or use the shadow service tell june 25.2020. or even later...so my concern is why am i wasting all that time just to be able to use my subscription for a week or so. should my subscription start the day im activated?

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And here I am still waiting on my March 12th pre-order for Chicago

This sounds incorrect based on our current information. Please contact our support heroes if you have not been activated yet. https://account.shadow.tech/

Very good with this information, what means: “ Pre-orders are on track to be delivered late summer ”?

Very good with this information, what means: “ Pre-orders are on track to be delivered late summer ”?

Hello Lincoln, It means that you will get access to your Shadow before late summer. We are not late on their preparation.

When will it be activated if you order it today on AMSTERDAM

Hey there,
https://shop.shadow.tech/dede/pre-order
:) 

Currently shows August 2020. I thought this was pretty straightforward.
So you will get your Shadow between now and august 2020

im may second ny why havent i been activated if may 3rd has

May 3rd should be by the end of this week

  My pre-order was May 5, what date do I have activation?

The one that is available in your personal account: https://account.shadow.tech/order-tracking

Good afternoon, I pre-ordered Shadow Boost on May 11. How much longer do you think it'll be?
Yours sincerely

Good afternoon, I pre-ordered Shadow Boost on May 11. How much longer do you think it'll be?
Yours sincerely

At least a year or two if I keep answering all these specific requests one by one? :)
Can’t tell you if I do not know your Region.
Basically you will be activated before the date displayed in your personal account. Not much more to say than that!

hey just really confuse. so i checked and seen my subscription starts today, june.09.2020. but from this posting it says i wont be able to actual run or use the shadow service tell june 25.2020. or even later...so my concern is why am i wasting all that time just to be able to use my subscription for a week or so. should my subscription start the day im activated?

Hello, This is a common problem with our current system.
You get the information that your subscriptions start when your Shadow gets very close to being ready. Within the week basically.
We know it is not user friendly at all and are working on a better system that will only display a change once you can actually access your Shadow. So as to avoid confusion.

And rest assured, your billing cycle will only start when you actually get access to your Shadow.

 

hey thanks for the quick response. i kinda figured something like this was going on but wasn't for sure. i can honestly say im at ease now knowing that. cant wait to start playing hopefully this week!!!  eeepppp!!!