[Weekly Post] Latest Shadow Boost Activation Information


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Edit: Please visit us at our new home, https://shdw.me/activation_updates, for the latest on Shadow Boost Activation. If you should have been activated based on the timelines below, please contact support via the account page.


Hey #TeamShadow,

For those of you who’ve pre-ordered Shadow and are still waiting, know one important thing:
We haven’t forgotten you!

We love your enthusiasm to get your hands on Shadow, and wish we could deliver them faster than you can ask for them! To give better visibility as you wait for your Shadow, we’ll be sharing detailed information about Shadow Boost activations here on the forum, updated each week.

Times given are estimations, not exact science (yet). These posts will have the latest information, and if plans change we will do our best to communicate the changes urgently to you. And so you know, the team aims to activate ahead of schedule whenever possible!

Below is the activation information by datacenter. You can check which datacenter you belong to
here.

CHICAGO:

If order date is before May 26th:
Activated by end of June

If order date is between May 26th-June 1st:

Activation by July 23rd 

If order date is June 1st or later:

Activations starting July

End of Week target:
Latest activation has April 29th pre-order date

 

DALLAS:

If order date is before May 26th:
Activated by end of June

If order date is between May 26th-June 1st:

Activation by July 23rd 

If order date is June 1st or later:

Activations starting July

End of Week target:
Latest activation has April 28th pre-order date

 

NEW YORK:

If order date is before May 26th:
Activated by end of June

If order date is between May 26th-June 1st:

Activation by July 23rd

If order date is June 1st or later:

Activations starting July

End of Week target:
Latest activation has May 3rd pre-order date

 

SANTA CLARA:

If order date is before May 26th:
Originally delayed to next week. Processing this week!

If order date is between May 26th-June 1st:

Activation by June 25th

If order date is June 1st or later:

Activations starting June

End of Week target:
Latest activation has May 29th pre-order date


AMSTERDAM:

Pre-orders are on track to be delivered late summer
End of Week target:
Latest activation has May 3rd pre-order date

 

PARIS:
Pre-orders are on track to be delivered late summer
End of Week target:
Latest activation has March 30th pre-order date


If you’ve seen all that and still want more details about the activation process, worry not. Learn more about and what it takes to get your Shadow up and running with this article


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78 replies

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My pre-order was May 5, what date do I have activation?
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Thanks for the info! Under Santa Clara what does it mean if its processing this week?

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Thanks for the info! Under Santa Clara what does it mean if its processing this week?

Ope never mind I just got activated!

im may second ny why havent i been activated if may 3rd has

Looks like I moved to activation this week with my order moving to subscription.  Looks like my  subscription will be based off 6/9  effective date, is that true or when I actually get access (hopefully this week) it will get changed?  

When will it be activated if you order it today on AMSTERDAM

Userlevel 3
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Yay now there is another step that isnt an auto complete in the discord.

hey just really confuse. so i checked and seen my subscription starts today, june.09.2020. but from this posting it says i wont be able to actual run or use the shadow service tell june 25.2020. or even later...so my concern is why am i wasting all that time just to be able to use my subscription for a week or so. should my subscription start the day im activated?

Userlevel 4
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And here I am still waiting on my March 12th pre-order for Chicago

This sounds incorrect based on our current information. Please contact our support heroes if you have not been activated yet. https://account.shadow.tech/

Very good with this information, what means: “ Pre-orders are on track to be delivered late summer ”?

Very good with this information, what means: “ Pre-orders are on track to be delivered late summer ”?

Hello Lincoln, It means that you will get access to your Shadow before late summer. We are not late on their preparation.

hey just really confuse. so i checked and seen my subscription starts today, june.09.2020. but from this posting it says i wont be able to actual run or use the shadow service tell june 25.2020. or even later...so my concern is why am i wasting all that time just to be able to use my subscription for a week or so. should my subscription start the day im activated?

Hello, This is a common problem with our current system.
You get the information that your subscriptions start when your Shadow gets very close to being ready. Within the week basically.
We know it is not user friendly at all and are working on a better system that will only display a change once you can actually access your Shadow. So as to avoid confusion.

And rest assured, your billing cycle will only start when you actually get access to your Shadow.

When will it be activated if you order it today on AMSTERDAM

Hey there,
https://shop.shadow.tech/dede/pre-order
:) 

Currently shows August 2020. I thought this was pretty straightforward.
So you will get your Shadow between now and august 2020

Looks like I moved to activation this week with my order moving to subscription.  Looks like my  subscription will be based off 6/9  effective date, is that true or when I actually get access (hopefully this week) it will get changed?  

Billing cycle will starts once you can actually access your amazing shadow boost.

im may second ny why havent i been activated if may 3rd has

May 3rd should be by the end of this week

  My pre-order was May 5, what date do I have activation?

The one that is available in your personal account: https://account.shadow.tech/order-tracking

Good afternoon, I pre-ordered Shadow Boost on May 11. How much longer do you think it'll be?
Yours sincerely

Good afternoon, I pre-ordered Shadow Boost on May 11. How much longer do you think it'll be?
Yours sincerely

At least a year or two if I keep answering all these specific requests one by one? :)
Can’t tell you if I do not know your Region.
Basically you will be activated before the date displayed in your personal account. Not much more to say than that!

hey just really confuse. so i checked and seen my subscription starts today, june.09.2020. but from this posting it says i wont be able to actual run or use the shadow service tell june 25.2020. or even later...so my concern is why am i wasting all that time just to be able to use my subscription for a week or so. should my subscription start the day im activated?

Hello, This is a common problem with our current system.
You get the information that your subscriptions start when your Shadow gets very close to being ready. Within the week basically.
We know it is not user friendly at all and are working on a better system that will only display a change once you can actually access your Shadow. So as to avoid confusion.

And rest assured, your billing cycle will only start when you actually get access to your Shadow.

 

hey thanks for the quick response. i kinda figured something like this was going on but wasn't for sure. i can honestly say im at ease now knowing that. cant wait to start playing hopefully this week!!!  eeepppp!!!

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Anyone know why Paris DC is so far behind the rest? Is it just the busiest and therefore the lowest stock? 

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i ordered on may 5th and still waiting

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    My pre-order was May 5, what date do I have activation?

The one that is available in your personal account: https://account.shadow.tech/order-tracking

this is the only information

Shame about the activation for long-term members, but wait we will. :sleeping:

Anyone know why Paris DC is so far behind the rest? Is it just the busiest and therefore the lowest stock? 

Because this is where the queue is the longest! We have tens of thousands of people waiting to access their Shadow in this region vs a bit less in the others

       My pre-order was May 5, what date do I have activation?

The one that is available in your personal account: https://account.shadow.tech/order-tracking

this is the only information

Well that means you will be activated sometime in June