Replies posted by mechshadow
Ok Guys, Support offered me a "full factory reset" (no Idea if there's any difference to the one you can do in the user account settings). That fixed the problem. Nevertheless I still have to set the Display resolution manually to 4k. Launcher always initializes with 1080p. But hey, it works. Hopefully it will not break again. that is not a fix in the sense that pre update resolution would match client display ie no need to manually set a resolution ever
Still the same after i thought it was fixed, now back to 1080 again. Also if i don’t touch it for a while the normal pop up displays saying move your mouse, that doesn't even work now and shuts down shadow. WHAT’S THE FEED BACK SHADOW I’M SICK OF B...DY TICKETS!!! shadow replied saying to try another screen, otherwise no further updates.
Honestly it looks like they don't really care about this problem that much😒😒 The lack of response suggests that, but when the solution is potentially simple- roll back the so called update then why not just do that? An explanation (lacking so far) would be helpful.
have raised ticket, sent logs, issue ongoing with no updates Yeah it's dire mate. I've tried everything they've asked even had another email saying wait 2 more hours for factory reset.....it's now been 7 🤦 and no change. I’ve asked but no answer- why can’t they just roll back the update? Or come up with a hot fix for now? Shadow used to be more helpful...
Big issues lately. Try plugging into your TV then back into your monitor. There's an overlay issue. There's a BIG issue here and shadow are keeping quiet. My TV is a 1080p one, tried anyway, no difference- ongoing issue.Anyone any idea for a hot fix? Seems strange Shadow can’t just roll back the update.I’m unable to add custom resolution in Nvidia Manager or even via a regedit.
I have a 2560x1440 monitor and until the last update, shadow worked great with my monitor and it had the same resolution as my desktop, but after the update it was stuck at 1920x1080 and 60hz ( my monitor supports 144hz ). I tried everything, nvidia control panel didn’t work because i couldn’t create a custom resolution ( The customize button was greyed out but i already have DSR disabled so the common fix doesn’t work ). Does anyone else have this problem? same issue here since update
I’m having the same problem which started today after an update. My display resolution is 2560x1600 but Shadow is fixed at 1920x1080 no mater what I do. Custom resolution in the Nvidia Manager is grayed out. I’ve reached out to Tech Support- awaiting a reply. I suspect there may be more users with the same issue...
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