Hi everyone! I’ve been using Shadow in the UK for a while through the Paris server, since last Friday I started experiences high latency and packet loss (connection drops) with Shadow. What is very weird is that I have a 80mb download 5gz internet, and every internet speed I do across different sites reflects that. However, when testing my speed using the Shadow speed test, it shows a download speed of 20MB. This started this weekend, since I made the same test last week and it was showing 80MB. The way it is the shadow is unusable. The video is stuttering and freezing every 1 or 2 seconds. Thanks Shadow Client Version (Official/Beta/Alpha) - OfficialLocal device CPU - Microsoft Surface 8 ProDatacenter location (check status.shadow.tech) -WorkingConnection speed (Datacenter speed tests EU: Paris | AMS | Gravelines | Dunkirk | Frankfurt or US: CA | TX | NY)
Hey my dudes. So I’m running shadow off of my new Nvidia shield. I set up VirtualHere, and it solved 99 percent of my mouse problems. I have one more glaring problem, however. When I boot up Titanfall or any other FPS game, the mouse cursor is frozen right over the crosshair. This issue is temporarily resolved by hitting the windows key and hiding the mouse off to the side. However, when I pause the game again, I need to hit the windows key again and move the cursor away from the middle of the screen.Has anyone else had the problem? It’s super annoying. Any fixes? I’ve tried windowed mode and everything.
This whole last weekend I have been getting an error that there are too many people trying to use shadow and it takes me 10-15 minutes of retrying to get logged in. I don't remember anything stating that you are oversubscribed in the dc and we may not be able to access our pc during peak hours. Happened again tonight and then 5 minutes in and it kicked me out and I had to start the whole process over again of waiting to access. I pay for the ability to access my shadow pc when I have time which is very limited and when I have to spend a quarter of that time just logging in the whole value prop becomes pretty slim. I hope you are not prioritizing those lucky enough to get the ultra and unlimited to the detriment of the rest of us peasants on the economy service.
Hello,I’m running Shadow on Ubuntu 20.04, with an AMD CPU. Unfortunately, the latest HWE update to linux kernel 5.8 broke hardware video decoding (I end up with a black screen unless I switch to software decoding).Hardware video decoding used to work fine with the following .drirc setup:<driconf> <device driver="radeonsi"> <application name="Shadow" executable="Shadow"> <option name="allow_rgb10_configs" value="false" /> <option name="radeonsi_clear_db_cache_before_clear" value="true" /> </application> </device> <device driver="radeon"> <application name="Shadow" executable="Shadow"> <option name="allow_rgb10_configs" value="false" /> </application> </device> <device driver="iris"> <application name="Shadow" executable="Shadow"> <option name="allow_rgb10_configs" value="false" /> </application> </device> </driconf>Ubuntu updated packa
hello, so they’re is this infamous problem with PSO2NGS that made the game mostly unplayable, is that the game when launched after a minuts or two, get you a message like “Error NP1013”, this error is linked to Nprotect gameguard, it would be great if the Shadow team would contact the Sega team about this, since from what i’ve seen, i’m clearly not alone in that case and i mostly get my shadow for Pso2 ngs, to see that i can’t play it is somewhat awful. but if anyone have a solution to my problem, i would love to heard it, thank you
selecting either the top banner or the new offer link go nowhere. The address displays as account.shadow.tech/new-price-agreement but in both cases then changes to account.shadow.tech/home. I've been waiting since December 2020 and to get this close is frustrating, hopefully this will be addressed.
Anyone else having problems with Steam VR not detecting Oculus Quest 2 headset after Steam updated their app last Friday? I belive Shadow`s software (Alpha) is not corresponding with Steam`s new software update. Any suggestions? Appreciate all the help as I currently can not access the VR stream but only the 2D desktop. Ps: I know many are using Virtual Desktop – but until now I have been very happy using Alpha. And not interested going through the hassle of using AirLink – as my experience so far is Alpha should do the job with out any “extra” (VD and AirLink). Thanks guys! Best regards, Kevin
My Shadow sub recently disappeared (possibly relating to the changes going on currently). So I went in to re-subscribe and the only option I get is a pre-order for Shadow Boost in March 2022. Does this mean I can no longer use my Shadow even though £29.99 has been debited from my account today? I saw this post but does that mean everyone has lost access to their Shadow accounts until 2022?
Since November my microphone has been causing significant issues. I’ve tried every configuration based on google searches, redit, the forums here and technical support to no avail. When I connect to the shadow PC my microphone will work and the audio will be in sync. So for example, if I test audio in dicord and or voice record I can hear my voice instantly as I speak. If I go play a game or browse the web while on the shadow PC the audio will slowly become out of synce. When playing a game it will be so out of sync it’s unusable. I verify this by tabbing out of the game and try voice recorder and speak. I will see no input registered. I can verify the timing are in excess of 10, 20, 30 seconds before the input is registered. The only work around, which is not really a work around and is unacceptabel for a game, is to alt tab out of my games and disable then reenable the microphone. This is an unacceptable work flow to resync the microphone in shadow PC. This worked prior to November f
I’m using Shadow via my nvidia Shield. I’ve never had any real problems with it before this.I recently took my shield to my gf’s place so we could play Mortal Kombat. She has a 1080p tv, so I had to change my normal 4k resolution to match the tv. Now, back on my tv, the display settings menu in windows won’t detect 4k as my “native” resolution, and so everything looks strange and kind of laggy - jittery game play, mouse kind of drags, stuff like that.Resolution in the shadow menu is set to 4k, as is the Shield and the tv itself. Everything matches, except that it won’t recognize the native resolution correctly anymore, and it seems to dislike that. I’ve tried changing the resolution back and forth in display settings and in the shadow options menu, in hopes that it would renegotiate between the two display settings. Not sure what else to do here.Edit in case anyone from Shadow sees this - sent logs, ref # xjbssn
Hello, I am using the Razer Kraken 7.1 and when I try to use discord, games, spotify, or even youtube videos. There is a awful static and stuttering all the time. You can’t make out any words. It is getting really annoying that I can’t hear game audio, players, music, or anything
Application type (Windows/Mac/Mobile/etc.) linux Shadow Client Version (Official/Beta/Alpha) no clue, got it from the link in the mail that said my shadow was ready Local device CPU Local device GPU Datacenter location (check status.shadow.tech) paris? Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY) around 50 Mb/s Description of issue i can never connect, i always get Error code: L-104. Can confirm it is NOT a network issue on my end is this to be fixed ? or should i just go for a full refund ? edit: yes i have already tried the steps from https://help.shadow.tech/hc/en-gb/articles/360024030293-L-102-L-104-Launcher-Failed-to-Connect-to-Shadow didnt help
Hi there ladies and gents, After the last update on 9th of December some people might have encountered some microphone issues, I noticed that my mic wasn’t working when I was using discord, and after trying a couple of days many different settings and having a headache finally today I updated my windows from the “Windows Update” screen and I restarted my shadow, the issue was gone and the mic was working again. Sometimes problems are smaller that we think, Cheers!
I restarted my shadow computer in safe boot and it was getting updated but it never restarted and it kept showing me the updates couldn't be completed undoing changes screen for an hour,then I decided to reset shadow and it worked but when I started it up I had no sound like the sound icon was crossed out so I tried updating windows again thinking it'll make it work then it got stuck again on restarting for about 40 minutes so I decided to reset shadow again,now an hour passed and it still didn't get reset,what do I do? It's the first day I got shadow and It's really not a good look for the company in general.
As stated from the r/ShadowPC reddit; First off, I would like to say that using Shadow was a life altering experience for me as I had made all my edits (video editing) on there seeing as how I cannot do it on my real PC as it’s not strong enough to use the program. Without Shadow, I wouldn’t have met countless friends on games that I cannot run on my normal PC. Throughout using Shadow from these past years, there were bumps on the road with this service but they never cease to bring me a valuable and amazing gaming experience. I loved and was proud to have owned a virtual machine. My real PC couldn’t run literally 80%-90% of the games I play now, but with Shadow, I was able to run them with ease. Now, let’s talk about the present (at the time I am writing this.). Yesterday, I was making the most of my Shadow and was just setting up my Discord to look fancier using BetterDiscord. I went to go lay down on my couch whilst music was playing and then the music had suddenly stopped. I went t
I’m starting to wonder if I’m missing something here. So, shadow runs OK on my Surface Pro 5 and perfect on my Desktop PC (which is expected)Shadow lags, and stutters a lot on my mini PC and my Samsung Note 9, almost the same.I thought my Samsung Note 9 would be no problem, as I’ve seen people claiming it runs well.I did a speed test on my phone and it’s about 80-100 MBPS on a 5GHZ connection. Is there a possibility it’s my shadow PC? I have tried ALL settings and had a conversation with someone else here, but with no solution to the issue. I’m running out of reasons why it’s so lagged/stuttered.
Application type: Windows Shadow Client Version: Official Local device CPU: i3 6100U @ 2.3 GHz RAM: 8 GB Local device GPU: Intel HD graphics 520 Datacenter location: Dallas Connection speed: Dallas server 120 MBPS - ping 23 ms Description of issue: There is distortion in the audio like a crackling sound occasionally and it is pretty annoying. I can reproduce it even changing the volume from windows volume icon without running any games. The ding sound gets distorted and crackling. It was like that since the beginning (20 days ago) I tried changing to stability mode, enabling/disabling high def audio, updated nvidia drivers, nothing worked. There are no glitches in the video, just the audio. Connected via ethernet cable, bandwidth is set to 70 MBPS, my internet BW is around 400 MBPS. Other: Date when problem appeared. (from the beginning, which is 20 days ago) Did you take any action(s) which could have created this problem? If so
So I've been playing modded minecraft (oceanblock to be specific) and I've noticed I'm only getting about 35 to 40 fps average. My friend plays the same server and even came to my base where I was having framerate issues and never dropped below 60 and he has a worse pc than shadow. 8 gb ram older Intel I5 and gtx 750. I have checked the internet I get 100 down 70 up to MY pc and have shadow set to 60 mbps. This is also in game lag as it's the f3 debug screen I'm referring to
I probably along with dozens of shadow users would love to use our sim racing setups because shadow can run all the racing games we can want, I would love to use my Thrustmaster TMX for my steam games because my laptop (Acer Nitro 5) isn't as powerful as shadow. The service is great other than the wheel support, I’d love to see what shadow team can do for us in the future
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