I am awaiting Shadow Boost user, soon to be activated in AMS Data center. My plan is to upgrade immediately to Infinite when available. Since Infinite Shadow PCs are located ONLY in (DFR DC) Gravelines (France) I started to check my connection to both centers. Amsterdam goes smoothly with low ping (14ms) and no jitter, Gravelines on the other hand is 200ms ping and jitter is high. I am afraid that if I upgrade , I will change an axe for a stick with no way to go back to AMS center once upgraded. How does it work? Will there be Ultra and Infinite tiers in AMS center? Am I able to downgrade back to AMS if I am not happy with Infinite in DFR center?
I have been using the Virtual Desktop to play PC VR on my Oculus Quest 2. At first when I tried it, the video lagged a lot but the audio output was going to my headset just fine. So, I bought a new laptop to fit with recommendations for Shadow PC, found a much better spot for my internet connection, and use ethernet cable for my laptop.Now the video quality works great. However, for some reason, the audio will only output to my laptop - not my headset. Even though the settings with Steam VR says the audio output is to the headset, I can only hear it through my laptop, not my headset. Does anyone have suggestions on how to get the audio from PC VR to my headset and not on the laptop?
Hello I need urgent help! My Subsciption pre-order that I placed waaaay back in 2019 has disappeared. I got an email late March stating COVID had impacted the activation and they were expecting it around early 2021 and offered boost services that would activate that month. Every few weeks I log in and check to see even Boost hasn’t activated.On logging in today I see BOTH subscriptions have disappeared without warning! I have submitted a ticket but I am furious beyond belief at the moment!
Hi everyone,I have been having a great time with Shadow so far on my win10 laptop connected through a 5ghz Wi-fi.Unfortunately, as many other users that commented on this forum, I am also facing occasional wi-fi spikes.Every 5-10 minutes ping peaks to ~200-500 ms 3-4 times, then dropping to normal <10ms. Doesn’t sound like a lot, but enough to cause any game/audio to stutter for about 5-10 seconds.I spent several days troubleshooting this, connecting and disconnecting devices from my network, changing router settings, wifi adapter settings, windows settings and whatnot and came to a conclusion that this is not an issue with Shadow, neither wi-fi connection itself, nor the ISP, or anything else, but Windows 10 itself. I do not seem to have this issue on android nor Linux clients (there i am having whole other issues for a change :))Now, I have tried several "tricks” I dug up from all the dank corners of the internet (disable windows updates, set wifi connection as metered, change ada
Hi, i’ve been using shadow for a couple days now and just figured out how to use my mic (Razer Kraken) yesterday i finally got it to work, i was just messing around with things and it was perfect. But today when i got on my mic suddenly stopped working. I didn’t change anything nor was anybody on it and it stopped working. i was trying some more things to try and get it to work but it never did. I checked my Stats and they seemed fine. i’ve tried troubleshooting for it in the settings tab and all it says that i have it muted/disabled. Its not muted on the physical mic and when i go into its settings and properties it doesn’t say muted or disabled either. I’m trying to use it for Steam but when i go to a Mic Test website it says is “Audio track not available due to technical issue” Ive tried so much troubleshooting and nothing seems to be working. The worst part is i’m not too great with computers so i don’t even know what i’m doing well. Please need help!
Hi, I really like Shadow so far and as I’m working towards the best settings for my environment thoroughly enjoy the service. However, one thing that I find pretty annoying is the long load times of my games. I play a lot of Total War and those games frequently have to load a lot of data and it seems that Shadow does not have typical SSD performance, even from a ‘budget’ SSD drive perspective. Am I doing something wrong?
So I know that shadow infinite and ultra are releasing quite soon and I just wanna know how payments will work when you upgrade to the next tier, will it be like storage upgrades where you click the confirm button and it’ll charge you on your next invoice or will it be a checkout upgrade where you pay with your debit/credit on the spot. Thank you!
i really need help, i got shadow mostly because i want to use virtual reality games on computer, i have a oculus quest and when i went to oculus link mode thing it was so horribly laggy it showed me a picture of what i was looking at and then i turned my head and it changed like 10 seconds later. when i got into the game i wanted to play, minecraft, i could see it on my screen for my laptop but inside my quest it was blank and i couldnt see anything. and it was super slow on the computer toothen i tried steam vr performance thingie and it was saying perfect and going perfect but i dont know how to make my quest show that it wasnt connection to the steam vr it did connect to oculus app and worked just very badly
recently with the new update my microphone stops working after 5 minutes of use, it only works fine when I start my shadow. I tried to disconnect and connect it in the shadow panel, use the beta launcher, reinstall the application, disconnect the other audio devices, reinstall the usb peripherals drivers on Shadow and it still not working. - Works fine on my native pc - I don't have the microphone muted - I check out the volume - My microphone appears in the microphone section - Shadow recognizes my microphone but not the sound - I restart my shadow multiple times - Before the update my microphone worked perfectly The error is fixed when I close up and open my shadow but it stops working after a few minutes. I'm thinking of resetting my shadow but I don't want to lose all my data :( what can i do? Sorry for my bad english <3
Hi there everyone!I am attempting to play games on an android tablet (nvidia shield) using a keyboard & mouse, connected through an OTG adapter.Both keyboard and mouse work just fine when controlling the tablet and even the windows environment in shadow itself, but trying to play a game is like playing a piano with a jackhammer. The android cursor does not go away when the game is launched, and hovers above the cursor from the game itself. That would not be such of a big deal, but its really annoying.However, trying to actually play is a nightmare - especially when attempting to play a 3d shooter. Sensitivity was an issue but that was easily solved by lowering it to the minimum, however, aiming is a problem as the aim will only move until the cursor touches the end of the screen meaning the game is practically unplayable.Windows client has an option to "lock mouse” which i would expect could be a solution to this problem but the android one apparently doesnt. I know that the androi
I can stream shadow on mobile and mini acepc but not from my vr ready gaming pc.the above images are what i get trying to start shadow from my main gaming pc.I have turned off shadow a few times as it suggested.on my android mobile and mini windows 10 acepc clicking start now shows my shadow windows desktop no problem.I added shadow to my antivirus exceptions, i even disabled my antivirus (AVG).I added to windows firewall.I just dont understand why it fails to stream to this gaming pc.I have previously used Geforce Now and Paperspace without issue on this pc.This is my first day with shadow.Windows 64 client, official and betaWindows 10 pro 64bitAmd Ryzen 5 160016gb ramGeforce GTX 970Driver 457.30I appreciate any help.
So I bought a Dualsense Controller and got it working on my Mac with the Beta App.The problem ist, that once I connect it, the stream hast micro stutters all the time. I tried everything, deinstalled all the drivers and it didn’t help. Now I wanted to know if anybody has the same issues?
Hi a don't know if shadow has an additional storage in Chicago server because I use 70% of storage I'm using shadow boost and I want to change mi account for a shadow ultra but a don't know if ultra is already in Chicago please help me good morning afternoon or night saludos desde México.
So there was an update to the beta launcher the other day and since then I keep getting a popup telling me how great my connection is at the top of my screen. This is irritating because I record footage using Shadow and I don’t need to be told every time there’s a slight hiccup with my internet. Why on earth is there no way to disable this?
Hi all, Activated earlier in the week, about half an hour after my new machine arrived! I mostly play World of Tanks, and it runs very well on Boost at 1440p at 80-120fps, and has been great all week for the most part.Slightly annoying that I have to set the refresh rate on the Shadow monitor device within the VM on every launch. Is this a known issue? Also on that subject, it maxes out at 120hz. Can it not go higher, to 144hz or ideally 165hz?Anyway, last night and again today I am getting a lot of instability. Everything is fine for a bit, and I play a battle or two, then the game will go unresponsive (as in accepting no control, but can see everything going on), the sound goes choppy, and I'll have to quit the stream and restart it.The game at this point always kick me out on reconnect and forces me to restart the game, which can obviously cause issues involving death to me and/or team mates. Be nice if the VM kept the connection open or something. I am running Shadow Beta on an M1
Hello, I do not know if it is the place but I cannot find where they can help me with urgent support, I already contacted the page, by discord, and even so I do not get an answer, I've been trying to solve the problem for more than 24 hours, what happens is that the update bar never ends, I even wait up to 7 hours and it does not work, I did what the comment posted in discord says for that kind of problems and it does not work for me, I did the formatting from the page and it does not work, there is only someone left to help me, but no one helps me, I'm wasting hours and I don't know what to do …
Application type: Shadow Ghost Offcial Shadow Client Version Official Local device CPU N/A Local device GPU N/A Datacenter location Cali Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY) See attached Description of issue: On steam the download is in kilobytes why is it so slow compared to the gigabit speeds shadow is supposed to come with? Other: Date when problem appeared. Ever since i’ve had shadow Did you take any action(s) which could have created this problem? If so, what? none Do you recall any action(s) you took after it happened? no Do you use a VPN and/or antivirus? no Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.
Hi everybody, All my games work great with Shadow.tech. Only probablem game is Starcraft 2. At 4k resolution, the game locks up and shadow app keeps retrying to set the resolution. If I set the Shadow app to 1920x1080 then Starcraft 2 works just fine. I can’t have the shadow app and windows at 4k and then have the game play at 1920x1080. I must have the shadow app at 1920x1080 and then the game will play and show a max resolution of 1920x1080. It’s not a really big deal, but all the rest of my games I play at 4k. Does anybody have any ideas of what I’m doing wrong? All the best!
Hallo, ich hatte mir Shadow Boost gekauft und es storniert, weil ich es angeblich nur vorbestellt hatte. Also ist nun meine Frage wenn ich mein Abo reaktiviere, ob ich eine kurze weile warten muss bis ich meinen Cloud PC starten kann oder habe ich es mir dann nur vorbestellt. LG SystemError
are you getting the error this game can't be launched needs to be on the format it already is fear no more just go to setting and storage and partition enough for your games you want to download n extra space u can use to the same format creating a new partition to make you have c drive, and your new one n if you got the extra storage pack then another one from thatanyhow redownload said game to your new formated partition n boom game will load
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