Learn how to use and optimize your Shadow experience!
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EDIT: I should have put “HDD Drives” in the thread title instead of SATA, sorry for the confusion this may cause. Greetings, I didn’t know where to bring this topic to, or if anyone had run into this issue yet, but, for long-time users of Shadow, the general idea and selling point was that our Shadow’s had a main 265gb SSD for our C drive, while additional drives would be HDD harddrives. I get there is a transition still occurring for other customers to get them all on the new Datacenters, but is the absence of the SSD drives a temporary thing? Ever since they moved me out of the old New York datacenter to the new Datacenter, I've noticed a considerable drop in load times on the main C drive, which is what lead me to looking into this. Again, is this the new norm for Shadow? Is this an accident and unintentional?
As seen in the screenshot ShadowStreamer.exe somehow needs most of the available RAM on my Shadow. This happens while gaming or even while doing nothing. It raises to the maximum, then it somehow collapses and starts raising again. And so on and so on. Gaming is nearly impossible at that time. Seems to happen only in the mornings (German time).I tried different settings and restarts, but that didn’t help on the long run.What can I do?
I have had the randomest issues with shadow, but I knew they were because of my PC. Random games causing extreme glitters and artifacts to appear every other second. My desktop having a lag that made it so if I shook around a window you could get the entire stream to become insanely choppy. But internet was no issue, and at times everything would just work. I found the answer to this issue, Sometimes plugging your laptop into serveral different displays changes it's refresh rate. For instance my Acer laptop can't handle 60hz with any resolution above 2560 x 1440. So whenever I plug it into my TV, it automatically gets set to 30hz. Sometimes when you unplug it the setting will be reset back to original but when it doesn't there will be issues streaming with shadow. If your shadow is set to stream at 60hz,144hz,30hz, or whatever. And your laptop isn't setup to the same parameters you will get tearing and streaming problems like crazy.The second I realized this I started double checking
I am a new shadow subscriber. I was hoping to use this as a main PC. A week and a half into my first month I can already see this is not possible. Every time I press the start shadow button it is a gamble if it will start or not.Once it starts, it works very well for me, impressive really. I am not sure what the problem is with shadow that it decides to not start or why an hour later it starts up without any issue.There seems to be a great possibility with this service and I hope the shadow team can get the basics fixed.
How does the new referral plan work? We could’ve also titled this topic “how to get your Shadow for free”. Both work! Because yes, thanks to the referral system, you can enjoy Shadow for free! Magical? Almost. Let us explain this amazing trick. Each time you refer someone with your code, you get -1 (currency varies based on geographical location) off your bill, for life, as long as your referee stays subscribed. For example, let’s say Thomas talked about Shadow to 5 of his friends. They all stay on Shadow until for life (and so does Thomas, because who would ever even think about getting another computer?). This means Thomas will enjoy -5 (currency varies based on geographical location) off hi bills each month, during his entire life! Makes sense? Want to enjoy this system and get your computer for free? Well you can check your account page to see your code (via the ‘Referral’ tab) and monitor your referrals! Have more questions? You can check out our Referral, Promo, and Sponsor
You’re all about data, customizing and understanding your Shadow, and you’re wondering if we have anything in stock that might help you out on the topic? Good news: yes, we do. You can customize Shadow to your needs, your setup, your environment… well, too many things! And for these different topics, we have different help articles to assist you along the way: Understanding the Shadow Statistics Panel: this is where you can see the quality of your Shadow's stream from a data perspective. How to use the Quick Menu on Shadow: the Quick Menu is an interface designed for Shadow that allows you to adjust your settings and connect new devices without having to return to the launcher. How to use the settings in Shadow: we recommend looking through the settings for any changes you may need to make. Using automatic resolution and frame rate settings in Shadow: a feature we love! If you want to know all about how it works, this is the place to be. Using the NVIDIA control panel in S
What is the Shadow Stat Panel, and how does it work? The Shadow Stat Panel is here to help you see the quality of your Shadow's stream from a data perspective. This data includes your stream's images per second, bandwidth, ping, and packet loss. It can help you troubleshoot some issues or just help you check your Shadow’s overall health. If you want to learn more about it, we invite you to check out our help center article that goes into each stats in detail by clicking here! What type of statistics would you like to see added/removed from the Shadow Stat Panel? What do you think about it? Let’s discuss it on this topic!
So you encountered a problem on your Shadow and want to fix it the quick and easy way? Here are the first things you should try out when you have a problem with your Shadow: Turning it on and off again (works also for the microwave, television, phone… pretty much anything! - Hi the IT Crowd!) If you're not able to start your Shadow, try doing the following:1. Go to the Help ("?" button) section and click "Shut Down Shadow"2. Wait until the launcher says "Shadow is Off"3. Exit your Shadow application4. Re-open Shadow5. Set your Allocated Bandwidth setting to 5Mb/s Manual, choose Prefer Reliability. You can always raise this bandwidth setting later once connected.6. Start your Shadow again." Here are a few other settings to monitor / help start your Shadow:Lowering allocated bandwidth (manual) Disable “Low Bandwidth” mode Enable “Display Safe” Mode Toggling between Prefer Reliability TCP and Prefer Speed UDP Toggling "Low End Configuration Optimization" You’ve managed to start it (pro
Your Shadow was just activated and you don’t know what to do? Here are a few tips that will get you started properly: Step 1 : Download the Shadow Launcher for your corresponding deviceGo to your account page → Shadow applications tab to download the proper Shadow launcher for your device. Make sure you check if your device supports a 32-bit or a 64-bit launcher! Step 2 : Connect to your Shadow through the launcherPlease check out this link here. It will help you :Understand how the launcher works Set up your Shadow Step 3 : Update Nvidia’s driver on ShadowCheck out this link here to know how to properly update your GPU’s driver.Be aware that the automatic Nvidia’s update feature in the launcher does not always give you the latest official Nvidia’s driver, it will give you the latest driver that Shadow thoroughly tested and approved. That way, you will be sure to get the most stable driver’s version for your Shadow! For ease of convenience, You can use Nvidia's GeForce Experience to
One of the reasons I switched from GeForce Now to Shadow was the prospect of coding in Unity, especially their ML-Agents package. I was worried that machine learning might be against the ToS (I've read about some of the bigger machine learning models trained by Google/Nvidia using more energy than the lifetime multiple cars) so I submitted a ticket asking about shadows policy on machine learning. The response I got said that network computing is against the ToS... nothing about ML. I tried to clarify that I was talking about A.I. and the support "hero" responded saying he would ask his team. He later replied saying that A.I./Machine Learning is indeed considered to be a form of network computing and not allowed on shadow. This doesn't make any sense as ML is basically just matrix multiplication, but at an extreme scale. Anyone know what this person means? What other kind of code might be considered "network computing"?
Hello everyone, Just a simole question, this morning in tryed to access shadow on my samsung S21. The app launch smoothly no problem. But when I start my shadow it ask me to turn it to a shadow bêta.Donyou have to go bêta to use shadow on android ?Thanks for the replyJiness
Hello!On any PC I get the problem that the stream gets pixelated when Iots of colors are showed. My best case setup: Ryzen 5950XRTX 309064GB RAM1200 MBit/s down and 24 MBit/s up to Amsterdam Datacenter My settings are: 70 MBit/s usingH.2644:4:42K Display (1080p doesn’t change anything) Is there something I can do?
Hi. I ended my sub a few weeks ago, but basically, despite loving Shadow, the quality, and customisation of my Shadow, I found the inability to run Shadow on my Wayland compositor, which I didn’t want to have to use X11 again really frustrating. I use Sway myself, and have a compositor in progress (my own), so relying on either X11 or rebooting to Windows was a pain. I was wondering though, thinking of coming back, but is there any progress on Wayland? Shadow is perfect for me, it’s literally just Wayland at this point :( Thanks!
When in app i get the message star vr streaming and then the 2d desktop loads. There is a message at the bottom of the screen saying i should not launch steam vr or any vr games. How do i play VR Games in the app? On the top left is a button switch to vr. when i click it i go to a loading screen and then back to 2d desktop.
I have 6 Saitek controllers/panels to use with MSFS2020. All controllers can be forwarded however only one at the time. I use a fiber 500/500 connection to the data center that is like 5 miles away. Anyone successful in setting up a multi controller Saitek environment to use with Shadow boost and MSFS2020?
Hi all, new user here and had this amazing machine less than 1 week and it never fails to amaze me and its quite simply stunning. My setup is boost with 1tb extra storage and running it via an nvidia shield tv pro but you would never guess it given the performance, and you would expect to find a high end gaming pc somewhere in here but no just my trusty shield and it is handling it amazingly well. I have installed virtual here on my shield and the client on shadow and i now have access to my usb peripherals which just adds to this wicked setup with android currently being unsupported in that area at the moment. A couple of issues i needed resolving on starting up due to being new and support have been sensational with their help and very quick and responsive so thankyou to them. My family have 3 of the amazing machines now in less than a week and each one was ready in about a day and the fastest 1hr 30 mins from purchase. Games are a dream to play and all this being done on my shield a
So I just found out recently that the storage upgrades are purely down to available storage in the data centre you were assigned (not sure why that came as a suprise to me 😹) I tried to upgrade storage back in July when I first activated but was met with an "Internal Error" regardless of how much I tried to add (Originally 768Gb but same happened with 256Gb) so I'm guessing the storage issues had already began but the system hadn't caught up. Any idea when we can expect more storage to free up realistically? The only replies I'm seeing are that storage will free up as people leave? That surely can't be the case? I've tried support but get the usual "keep checking back" response.
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