1mbps issue

  • 10 December 2020
  • 1 reply

I've got 126 Mbps allocated but somehow shadow runs on consistent 1 Mbps, it's like if it was capped at it. So audio is non existent kinda. My download speed is normal. But audio and microphone are completely garbage.

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1 reply

Userlevel 5
Badge +5

With 1Mbps connection that is kinda obvious. Is your slider set to full 70Mbit? If you have issues with that you might have to reinstall your launcher:
1. Uninstall Shadow 2. Go to the your %appdata% folder (Windows search '%appdata%') and delete all 'Shadow'-related folders 3. Delete the folder C://Users/username/.shadow 4. Restart your computer 5. Download and install Shadow again at https://account.shadow.tech/apps (choose Applications on the left)

If that doesn’t help you’ll have to contact official support via https://sso.shadow.tech 

Best regards,