i havent tested with other games yet, but my ps4 controller will stop working after about 2 minutes. then i try to exit the game and my keyboard and mouse also stop working and i have to force quit shadow as i cannot control any part of it.
Best answer by Lily
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+4
Has this happened multiple times or is this the first time this has happened? also can you provide more info:
Application type (Windows/Mac/Mobile/etc.)
Shadow Client Version (Official/Beta/Alpha)
Local device CPU
Local device GPU
Datacenter location (check status.shadow.tech)
Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY)
Date when problem appeared.
Did you take any action(s) which could have created this problem? If so, what?
Do you recall any action(s) you took after it happened?
Do you use a VPN and/or antivirus?
Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.
Happens every time on windows.
Official client
Local Ryzen 5 with integrated Vega 8
It has happened since I started using shadow ~ 1 week
Other than just starting the shadow box I don't think I've done anything to "create" this.
After this happens I've tried disconnecting/reconnecting the controller, this just makes the Xbox 360 controller connected message flash repeatedly still with no input from kb/m or controller.
I've tried restarting the stream but just resizes my game window still with no input.
With no input I can't really troubleshoot any further than this.
I'm not using any VPN. Security essentials is the only AV I use.
I will have to get the other info when I get back to my pc.
Edit : shadow runs perfect on my Android phone with 8bitdo fc30
+4
Happens every time on windows.
Official client
Local Ryzen 5 with integrated Vega 8
It has happened since I started using shadow ~ 1 week
Other than just starting the shadow box I don't think I've done anything to "create" this.
After this happens I've tried disconnecting/reconnecting the controller, this just makes the Xbox 360 controller connected message flash repeatedly still with no input from kb/m or controller.
I've tried restarting the stream but just resizes my game window still with no input.
With no input I can't really troubleshoot any further than this.
I'm not using any VPN. Security essentials is the only AV I use.
I will have to get the other info when I get back to my pc.
Edit : shadow runs perfect on my Android phone with 8bitdo fc30
The stat panel will be helpful. Try using the beta client and if possible a wired connection.
I will add screenshots later from my current setup.
Where do i get the beta launcher?
+4
I will add screenshots later from my current setup.
Where do i get the beta launcher?
beta launcher can be downloaded from the same page as the stable from your account page on the website.
+6
When this happens, does your ping go above 35?
chicago datacenter
i am not running anything else on this connection.
this problem also occurs whether its bluetooth or wired connections.
+6
Does this happen in any other game? Have you tried all the different clients? Beta, official, alpha?
tried using the beta launcher with no controller playing Satisfactory. same issue persists.
ok so i got a new network adapter. i was using an asus ac56 (~$75) but it kept dropping connection.
i returned it today and bought a tp-link ac600(~$19).
i think my network card was the issue the whole time as i have been playing warframe with no issues today. tried multiple controllers. mouse and keyboard are fine. i am using the official launcher because switching back and forth between my phone takes a while.
thanks for all the help in troubleshooting this.
+6
Thats awesome and no problem! If your question is answered please mark it as answered! ^^
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