Over the past 48 hours I’ve been getting the “Shadow is off” issue non stop. Searched the subreddit, tried all the basic troubleshooting steps like shutting off my shadow via the launcher and waiting 20. I’ve attempted this on three separate devices(macOS, windows, iOS) using three different networks. Same results.
I’m able to log into my roommates shadow using the same devices and networks. This issue seems very specific to my shadow instance.
I reached out to shadow support within a couple hours of this starting. It took a little over a day for them to respond and after an initial reboot of my shadow. Unfortunately I got stuck with this dude Proto Man. The only support Proto Man I guess is capable of providing is:
“Your drivers on the Shadow seem to be working properly. Let us know if you have any other questions or concerns or concerns.”
My main concern is why would Proto Man ever think- knowing that my shadow is still not working- that it would be okay so just say things all look good on our side, let us know if you have any questions or concerns.
Who in this world would not have questions or concerns if the very issue I reached out to you all about is still not resolved. I would think if your sole job is to be a support representative then this would be extremely obvious stuff. Is there anyone employed by Shadow/Blade capable of providing the bare minimum of computer assistance besides a reboot or is Proto Man as good as it gets?
Best answer by AnonymousView original