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Anyone getting a black screen when connecting?

S

Hey. 

 

I keep getting the same issue when I try to login. 60% of the time my connection attempt times out with error L104. 35% actually connects but shows just a black screen with no options. 5% works flawlessly as it used to, great game performance.

 

I am on Windows 10, Surface Book connected to Samsung TV, Ethernet, latency under 25ms, speed over 200mb. Have tried reinstalling the app, using the beta one, changing different settings, raising multiple tickets to support.. nothing seems to help, any ideas?

 

I have the same issue when I use the Android app on my phone.

 

Thanks in advance for any input.

Sergio

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10 replies

S
Userlevel 2
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try in the Shadow app to put the resolution LOWER than your local device.
Had some issues similar like that (noted, not an all devices, but on Chromebook) and putting Shadow resolution LOWER than what was on my Chromebook helped me to get over the black screen.

**Not saying it's the fix, but it might be worth to try :) Good luck.

S

Thanks Superfly! How do you set the Shadow resolution in the windows app? I don't see any option. Either way, the error L104 keeps happening most of the times so I don't even get to log in.

S
Userlevel 2
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Once the machine is started (even though you can't log in), open the app page on settings > Display > Probably have the checkbox for ‘Fit the screen’> uncheck it > choose resolution. Try on the lowest one.

S

Thanks again, I'll try that next time i can login.

S

I managed to login now and got to the black screen. Unfortunately, on the display section, when it is not "fit to screen" the only options in the drop-down are "0x0" and below 0 FPS. Seems like something is really wrong, but support doesn't seem to manage to find out what it is. 

S
Userlevel 2
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I managed to login now and got to the black screen. Unfortunately, on the display section, when it is not "fit to screen" the only options in the drop-down are "0x0" and below 0 FPS. Seems like something is really wrong, but support doesn't seem to manage to find out what it is. 

I tend to agree with something really wrong :s

You can also check that it auto-updates the graphics card drivers, if you fooled around there. It should reinstall them, with a proper Shadow-supported-version.

If not, worst case Reset?

S

Yep, that option with the graphics update I also tried both ways. I actually did with most options by now tbh..

I'm holding to see if the support team has any other ideas, otherwise as you say it's time to bite the reset bullet.

 

F
Userlevel 1
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@Sergio Restart (Shadow Launcher => Settings) of the VM didn’t help?

Other option is to request a Reset through the website of Shadow (not possible through the Launcher). You get then a fresh new base Shadow VM.

S

Hi Falcon. Yes, finally we had to do the reset to get it fixed, which I was really hoping i could skip but hey, at least it's solved now.

F
Userlevel 1
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@Sergio Glad it helped.

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