Are you there? (doesn't detects input)

  • 29 May 2022
  • 1 reply


Sometimes I have to wait for people, so I have just to stay online and wait. To make sure that it doesn’t shutdown I play around a bit so keyboard and mouse getting detected every several minutes. But sometimes I also miss this a bit, until the message appears which is questioning: “If I’m still there”.

The only issue is that it often doesn’t recognizes my following activity again. The popup stays, irrelevant of mouse or keyboard activity until the shadow-instance starts to shutdown.

I’ve tried to reconnect, even close both Shadow Applications (ShadowLauncher, ShadowStream-Client), but in that case it even can’t reconnect anymore until it also says that it shutting down.

Device: Mac Mini M1 (Macmini9,1)
OS: macOS Monterey Version 12.4

Is this a bug or am I doing something wrong?

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1 reply

Userlevel 5
Badge +6

Hi @novek 

I see you were able to provide some details. Mind if I trouble you for more information via this template?


Bug reporting Template:

  • Describe the bug (required)

    • Provide a detailed description of the bug

    • Include screenshots if possible

    • Describe the bug behavior VS. the expected behavior (what should happen if working properly)

  • Steps to reproduce the bug (required)

    • Provide explicit step-by-step actions to recreate the bug.

    • Example:

      3. Try to forward the headsets you first started to notice the bug

      • 1. Start Shadow

      • 2. Plug in headset XXX

      • 2. Open the Quick Menu an mic

    • After these steps, does the bug occur 100% of the time? Or sometimes?

  • Application/device, official or beta, and version number (required)

    • Example: Windows official Launcher v4.14.19 Client v3.2.17

  • Additional Context

    • Provide any additional information here

      • Include relevant logs, DxDiag or specs of your computer, connection speed test results, additional screenshots or video, etc.