Help Guidelines

Asking for help - Guidelines (must read)

  • 19 May 2020
  • 0 replies
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Asking for help - Guidelines (must read)
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In order for our mods and community to provide you with quick and quality assistance, please copy & paste the template below in your original post and provide the necessary information.

Not using the template may result in having your topic removed

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  • Application type (Windows/Mac/Mobile/etc.)

  • Shadow Client Version (Official/Beta/Alpha)

  • Local device CPU

  • Local device GPU

  • Datacenter location (check status.shadow.tech)

  • Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY)

  • Description of issue

Other:

  • Date when problem appeared.

  • Did you take any action(s) which could have created this problem? If so, what?

  • Do you recall any action(s) you took after it happened?

  • Do you use a VPN and/or antivirus?

  • Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.


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