It has been more than 2 weeks since I could connect to Shadow. The launcher is stuck on update.
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Application type: Windows 10 PCs, IOS on Apple Ipad 11 Pro.
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Shadow Client Version: Official
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Local device CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
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Local device GPU: NVIDIA Geforce MX330
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Datacenter location Portland
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Connection speed: 300-600 mbs/sec
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Description of issue: launcher stuck on updating
Other:
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Date when problem appeared. about two weeks ago
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Did you take any action(s) which could have created this problem? Repeatedly contacted Shadow but received no solution.
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Do you recall any action(s) you took after it happened? Nothing, the app just stopped working.
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Do you use a VPN and/or antivirus? Yes. I turned of my antivirus but it made no difference. (Malwarebytes)
Please help, the launcher is stuck on the update screen. Thanks.
