Cant reset shadow

  • 27 June 2020
  • 6 replies

There was a technical issue with windows and to fix it i need to open windows troubleshoot but shadow crashes when i try to so i want to just reset shadow fully but when i try it doesnt do anything i need help


Best answer by Lily 29 June 2020, 12:38

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6 replies

Userlevel 2
Badge +4

Hello, can you give some more details on what exactly happened. This will help Mods and the community to get you the assistance you need. You can run a soft reset like any other PC in Shadow. What error are you getting and has this happened before? What did you do so far? What programs were you running? 

one day i just opened shadow and all colors were just gray so i took to reddit to find out and one guy said that it had something to do with windows and i had to start windows and safe mode so i searched how i am meant to hold shift and press restart to do it but it would just crash shadow so i gave up after 10 attempts and just decided to reset shadow so i went on my account and reset but after 40 minutes nothing happened so i tried again and nothing happened

Userlevel 6
Badge +6

If you contact support they can reset it for you, alternatively you can also try shutting down your Shadow and after 15 minutes trying a reset again. 

I tried but it says there are no agents available 

Userlevel 6
Badge +6

I tried but it says there are no agents available 

Open a ticket. Not the chat. 

Is there any feedback on when this will be fixed?