There was a technical issue with windows and to fix it i need to open windows troubleshoot but shadow crashes when i try to so i want to just reset shadow fully but when i try it doesnt do anything i need help
Best answer by Lily
View originalThis topic has been closed for comments
Userlevel 2
+4
Hello, can you give some more details on what exactly happened. This will help Mods and the community to get you the assistance you need. You can run a soft reset like any other PC in Shadow. What error are you getting and has this happened before? What did you do so far? What programs were you running?
Userlevel 6
+6
If you contact support they can reset it for you, alternatively you can also try shutting down your Shadow and after 15 minutes trying a reset again.
Userlevel 6
+6
I tried but it says there are no agents available
Open a ticket. Not the chat.
Is there any feedback on when this will be fixed?
one day i just opened shadow and all colors were just gray so i took to reddit to find out and one guy said that it had something to do with windows and i had to start windows and safe mode so i searched how i am meant to hold shift and press restart to do it but it would just crash shadow so i gave up after 10 attempts and just decided to reset shadow so i went on my account and reset but after 40 minutes nothing happened so i tried again and nothing happened
I tried but it says there are no agents available
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.