Connection issues... Happens so often Error V-100

  • 12 October 2020
  • 4 replies


 Hi, you can read below my issue and the picture as reference... 



  • Application type (Windows/Mac/Mobile/etc.)

    • Windows 10

  • Shadow Client Version (Official/Beta/Alpha)


  • Local device CPU

    • Intel Core i7-3630q, CPU@2.4Ghz

  • Local device GPU

    • GTX570MX

  • Datacenter location (check

    • NewYork

  • Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY

    • 315 mbps download / 306 mbps upload

  • Description of issue

My issue is that as u can see in the picture on top of the topic i can’t connect to my shadow. It happens 50% of the time… I have a good connection i wonder why i can’t connect like that and it happen so often. It’s really p****g me off !! 


My anti Virus is ESET NOD32




  • Date when problem appeared.

    • Since the beginning 

  • Did you take any action(s) which could have created this problem? If so, what?

    • No

  • Do you recall any action(s) you took after it happened?

    • No

  • Do you use a VPN and/or antivirus?

    • ESET NOD32

4 replies

Userlevel 5
Badge +6

Hi @Nijelson ,


Could you check to see if your anti-virus has a firewall component? If so, check to see if it is blocking shadow. If your ISP offers advanced security monitoring check to see if their rules have shadow flagged as a potentially unwanted program.  (I know comcast advanced security does this.) Also be sure to reboot your modem, Router, and if you have an inline switch as well as your pc. 

Userlevel 6
Badge +6

To add what Gel said, also try running Shadow off your iGPU and not the nvidia card. 

Same issues, clean build on a stock CF-19 Toughbook, no antivirus, firewall, security software at all. Got tired of my desktop so wanted to get stable here. 


I have 1gb network(Actual) Played Star Citizen on this Laptop on with and without your service and till about three days ago, it has gone to a constant V-100.


The hole point was trying to demo it to see if I could run your service on different platforms, but seems unstable to even run at all. 

Userlevel 5
Badge +6


Please reach out to support regarding the V-100 issue and be sure to include client-side logs. -Gelgoog