Question

Constant Audio and Video Stuttering

  • 25 December 2021
  • 1 reply
  • 115 views

I’m getting constant audio and video stuttering from my shadow. I use a 2019 MacBook Air on 5ghz WiFi, and I’ve had this issue before, just not in the capacity that it is occurring now. When I play games, the FPS in the game is fine, I have no issues with that, but the streaming is just incredibly laggy. 

If you guys have any idea how to fix it, let me know.


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1 reply

Userlevel 5
Badge +6

Hi @AAF099 

If you can kindly fill out this template people can start to understand what is happening with your issue:

 

Bug reporting Template:

  • Describe the bug (required)

    • Provide a detailed description of the bug

    • Include screenshots if possible

    • Describe the bug behavior VS. the expected behavior (what should happen if working properly)
       

  • Steps to reproduce the bug (required)

    • Provide explicit step-by-step actions to recreate the bug.

    • Example:

      • 1. Start Shadow

      • 2. Plug in headset XXX

      • 2. Open the Quick Menu an mic

    • After these steps, does the bug occur 100% of the time? Or sometimes?
       

  • Application/device, official or beta, and version number (required)

    • Example: Windows official Launcher v4.14.19 Client v3.2.17
       

  • Additional Context

    • Provide any additional information here

      • Include relevant logs, DxDiag or specs of your computer, connection speed test results, additional screenshots or video, etc.

      • The approximate date/time that go to Microphone tab

      • 3. Try to forward the headsets you first started to notice the bug

      • Any other relevant info that could be useful

      • Copy and paste the template below and fill it out in your post: