Crash with pCloud drive

  • 26 November 2021
  • 2 replies


Hi all,

I have a pCloud account.

When I activate pCloud Drive, my shadow PC get a blue screen and restart. 

Have you ever face this problem ?

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2 replies

Userlevel 5
Badge +5

Hello @PhilippeRuaudel 

In order for our mods and community to provide you with quick and quality assistance, please copy & paste the template below in your original post and provide the necessary information.

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  • Application type (Windows/Mac/Mobile/etc.)

  • Shadow Client Version (Official/Beta/Alpha)

  • Local device CPU

  • Local device GPU

  • Datacenter location (check

  • Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY)

  • Description of issue


  • Date when problem appeared.

  • Did you take any action(s) which could have created this problem? If so, what?

  • Do you recall any action(s) you took after it happened?

  • Do you use a VPN and/or antivirus?

  • Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.



The problem seems to be solved by uninstalling Bitdefender Total security.

pCloud Drive runs well.

I will check a couple o day if it’s still running well

  • Application type (Windows/Mac/Mobile/etc.) Windows

  • Shadow Client Version (Official/Beta/Alpha) Official

  • Local device CPU Intel i5

  • Local device GPU Nvidia GT 1050

  • Datacenter location (check Paris

  • Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY1Gb/s - latency 0.5

  • Description of issue Blue Screen of death after enabling pCloud drive