Solved

Error 4-R-0x4 on disabling integrated GPU

  • 29 January 2021
  • 1 reply
  • 54 views

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  • Application type (Windows/Mac/Mobile/etc.)

    • Win10 Home

  • Shadow Client Version (Official/Beta/Alpha)

    • Offical Launcher v4.20.7 Client v3.7.5

  • Local device CPU

    • Intel i5 7300HQ

  • Local device GPU

    • Nvidia GeForce MX150 / Intel HD 630

  • Datacenter location (check status.shadow.tech)

    • Paris

  • Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY)

    • 112mb/s

  • Description of issue

    • Laptop will not use dedicated GPU, upon disabling integrated GPU error appears. Upon re-enabling integrate GPU error clears.

Other:

  • Date when problem appeared.

    • Today 29/01/21

  • Did you take any action(s) which could have created this problem? If so, what?

    • Laptop will not use dedicated GPU, upon disabling integrated GPU via device manager error appears.

  • Do you recall any action(s) you took after it happened?

    •  Re-enabling integrates GPU via device manager clears error

  • Do you use a VPN and/or antivirus?

    • No

  • Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.

    • N/A

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Best answer by Brittaney from Shadow 23 February 2021, 20:27

If you are still experiencing this issue, please reach out to our support team through your account page for further assistance.

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If you are still experiencing this issue, please reach out to our support team through your account page for further assistance.