Question

Error code: L-104, cannot connect to shadow, ever

  • 5 August 2021
  • 1 reply
  • 540 views

  • Application type (Windows/Mac/Mobile/etc.)
    linux

  • Shadow Client Version (Official/Beta/Alpha)
    no clue, got it from the link in the mail that said my shadow was ready

  • Local device CPU

  • Local device GPU

  • Datacenter location (check status.shadow.tech)
    paris?

  • Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY)
    around 50 Mb/s

  • Description of issue

    i can never connect,   i always get Error code: L-104.
    Can confirm it is NOT a network issue on my end

    is this to be fixed ?    or should i just go for a full refund ?

    edit: yes i have already tried the steps from 
    https://help.shadow.tech/hc/en-gb/articles/360024030293-L-102-L-104-Launcher-Failed-to-Connect-to-Shadow
    didnt help


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1 reply

Userlevel 5
Badge +6

Hi @whitewhidow 

Is the network you are using only IPV6?