Ethernet device disabled on Shadow Cloud pc, how to turn it back

  • 28 May 2020
  • 1 reply


Hi All,


I have done stupid thing and cannot load shadow anymore. Monday I have played with settings on my shadow and disabled “Ethernet Device “ I was under impression this will disable internet for my web browser inside shadow and etc, but never thought this will affect shadow streaming.
Anyone knows how to fix it?


My hardvare details:

  • Application type (Windows)

  • Shadow Client Version (Official)

  • Local device CPU Intel Core I7-2630QM CPU@ 2.00GHz

  • Local device GPU Intel (R) HD Graphics 3000 / Nvidia Geforce GT 630M

  • Datacenter location US New York


  • Date when problem appeared. 25/05/2020

  • Did you take any action(s) which could have created this problem? If so, what?

    I have Disabled Ethernet Device inside shadow PC


Best answer by Riqazo 28 May 2020, 11:09

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1 reply


Reach out to the Shadow Support Team and they will adivse best. A refresh of the machine they do may work but they may also need to do a full reset.