Application type: MacOS 12.6.1 Shadow Client Version: Official Local device CPU: 8-Core Intel Core i7 Local device GPU: AMD Radeon Pro 5500 XT Datacenter location: US East (DC) Connection speed: guru site does not load, but Ookla is saying 700+ up and down Description of issue: After upgrading to Power, the extra storage I had when I was using a regular Shadow subscription disappeared. There doesn’t seem to be an option to add any storage on the Account page. I know that not all regions allow extra storage, but I haven’t switched datacenters - I just upgraded to Power. Granted, this did create a new VM, but in a region that supported extra storage the day before I upgraded, so I’m a bit confused. Am I not seeing a setting I should? Other: Date when problem appeared: Sunday October 30 to Monday October 31, 2022 Did you take any action(s) which could have created this problem? If so, what? I upgraded to Power. Do you recall any action(s) you took after it happened? A new VM was created in the same region as part of the Power upgrade process. Do you use a VPN and/or antivirus? I do use anti-malware, it has not logged any activities around the Shadow app. No VPN. Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened. (Not same timeframe, as this started a few days ago when I upgraded)

Question

Extra storage after power upgrade

Application type: MacOS 12.6.1
Shadow Client Version: Official
Local device CPU: 8-Core Intel Core i7
Local device GPU: AMD Radeon Pro 5500 XT
Datacenter location: US East (DC)
Connection speed: guru site does not load, but Ookla is saying 700+ up and down
Description of issue: After upgrading to Power, the extra storage I had when I was using a regular Shadow subscription disappeared. There doesn’t seem to be an option to add any storage on the Account page. I know that not all regions allow extra storage, but I haven’t switched datacenters - I just upgraded to Power. Granted, this did create a new VM, but in a region that supported extra storage the day before I upgraded, so I’m a bit confused. Am I not seeing a setting I should?

Other:

Date when problem appeared: Sunday October 30 to Monday October 31, 2022
Did you take any action(s) which could have created this problem? If so, what? I upgraded to Power.
Do you recall any action(s) you took after it happened? A new VM was created in the same region as part of the Power upgrade process.
Do you use a VPN and/or antivirus? I do use anti-malware, it has not logged any activities around the Shadow app. No VPN.
Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened. (Not same timeframe, as this started a few days ago when I upgraded)

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