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Got activated today and shadow won't start


Hey I used the support bot but it wasn’t very helpful even though I followed the advice about lowering bandwidth and so on. Basically I got activated today, went through the whole testing download/upload, everything was fine, but when I wait for the shadow to actually start it just ‘loads’ halfway through the bar and then after a bit it says “Shadow is off”. Thanks for the help

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Best answer by Lily 4 June 2020, 08:17

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3 replies

Userlevel 6
Badge +6

Use the ? menu to shutdown Shadow, wait 20 minutes then try to start it again. 

Use the ? menu to shutdown Shadow, wait 20 minutes then try to start it again. 

A customer support person helped me. Thanks guys, solved

Userlevel 6
Badge +6

Use the ? menu to shutdown Shadow, wait 20 minutes then try to start it again. 

A customer support person helped me. Thanks guys, solved

Ah alrighty! If your question is answered, please mark it as answered) 

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