Got blue screen of death

Hi I am looking to speak with someone from shadow to help with this very odd issue. 

I need to speak with somebody at shadow to help me with my emails being all messed up and the fact that my shadow got blue screen of death.

 I have sent multiple requests on their support thing but no response. I originally started shadow with an email then deleted it and used another and it seemed to work however i notice now i don't get any emails to my new email and im not able to check the old one because it is deleted. 

What exactly can I do to get into contact with someone who can help me fix these issues?