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HAVE ISSUES WITH SHUTTING DOWN

  • 8 March 2021
  • 2 replies
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When ever I go to shut down , when I go to hit the off button, and the next it asks again if i want to shut down , i try to hit the button, it wont let me click on it. and i have to use task manager to get out.

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Best answer by Anonymous 12 March 2021, 17:03

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Thanks for reaching out.  If this happens multiple times, this may be a bug.  I’d recommend submitting a bug request here with this template:

How Bug Reporting Works | Community (shadow.tech)

 

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Clearing your app cache may also help:

 

0. Uninstall Shadow

1. Download and install CCleaner (Free version: https://www.ccleaner.com/)

2. Run CCleaner and run an "Health Check" and cleanup

3. Go to the your %appdata% folder (Windows search '%appdata') and delete all 'Shadow'-related folders

4. Delete the folder C://Users/username/.shadow (file:///C://Users/username/.shadow)

5. Restart your computer

6. Download and install Shadow again at https://account.shadow.tech/apps