Hi Shadow Team,
I have just subscribed to the power upgrade option servers in Spain, but I am very disappointed with the performance because I have found high latency on the server with ping greater than 40 ms which is really not acceptable to play fluidly.
I tried on a few systems (macOS, mobile, iPad...) and different connections (mobile 5G, Home Wifi, Others Home Wifi...) and I have found always same results…
Is there any way to improve my ping so I can play fluidly?
Thanks in advance,
Welcome! Sorry to hear about the latency you are experiencing. I strongly suggest connecting over Ethernet if possible.
Please try following the steps in this help center article to see if that helps improve your connection: https://help.shadow.tech/hc/en-gb/articles/360011196119-How-to-troubleshoot-your-internet-connection
Should that not work, please contact our Support Team from your account page so they can look further into this.