High Latency on Spain

  • 22 December 2022
  • 1 reply

Hi Shadow Team,

I have just subscribed to the power upgrade option servers in Spain, but I am very disappointed with the performance because I have found high latency on the server with ping greater than 40 ms which is really not acceptable to play fluidly.

I tried on a few systems (macOS, mobile, iPad...) and different connections (mobile 5G, Home Wifi, Others Home Wifi...) and I have found always same results…

Is there any way to improve my ping so I can play fluidly?

Thanks in advance,


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1 reply

Userlevel 4
Badge +4

Welcome! Sorry to hear about the latency you are experiencing. I strongly suggest connecting over Ethernet if possible. 


Please try following the steps in this help center article to see if that helps improve your connection:


Should that not work, please contact our Support Team from your account page so they can look further into this.