How long to wait for duty?

Hi 

I come from the Czech Republic. I registered your service in Germany. I paid via credit card but waited three days and the service was still not active. Then I canceled the service and I'm expecting my money back. 

How long do I have to wait for the service to get up and running? Is that usual? 

Furthermore, when registering, I had no choice which service to use. I only had one amount per 15 EU. Is that okay? I thought I'd have to choose which package to use. 

Thank you