I can not connect the controller

  • 6 January 2022
  • 1 reply


Good day. Faced such a problem, I can not connect the controller from PS5. Previously, the same controller was repeatedly connected and the shadow defined it as PS5 and everything was fine, but for reasons I did not understand, it stopped working.
Previously, having connected the controller to the wire, the shadow saw and determined that it was a controller from PS5 and offered to use a microphone from this controller.
Now I connect the controller and the shadow does not see it, also when (win + alt + o) is turned on, the sc-104 error is displayed, the shadow also suggests changing the microphone. The microphone from PS5 sees, but the controller itself does not, a very incomprehensible situation.
What has already been done is rebooting, shutting down, reinstalling drivers, switching to beta shadow and back.
One way seems to help, enable it in the settings My Shadow> Use my USB devices .... but after that the controller does not work correctly in the aspects of sound and vibration (I want to note that this was not the case before, and the controller was connected perfectly and worked at all 100 % and sound and vibration, everything is as expected)
Are there any other ways?

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1 reply

Userlevel 5
Badge +6

Hi @Zumlon 

You have encountered a bug… Here is a bug template for you to fill out so others can help:


Bug reporting Template:

  • Describe the bug (required)

    • Provide a detailed description of the bug

    • Include screenshots if possible

    • Describe the bug behavior VS. the expected behavior (what should happen if working properly)

  • Steps to reproduce the bug (required)

    • Provide explicit step-by-step actions to recreate the bug.

    • Example:

      3. Try to forward the headsets you first started to notice the bug

      • 1. Start Shadow

      • 2. Plug in headset XXX

      • 2. Open the Quick Menu an mic

    • After these steps, does the bug occur 100% of the time? Or sometimes?

  • Application/device, official or beta, and version number (required)

    • Example: Windows official Launcher v4.14.19 Client v3.2.17

  • Additional Context

    • Provide any additional information here

      • Include relevant logs, DxDiag or specs of your computer, connection speed test results, additional screenshots or video, etc.

      • The approximate date/time that go to Microphone tab

      • Any other relevant info that could be useful

      • Copy and paste the template below and fill it out in your post: