I can't sign in.

  • 28 May 2020
  • 3 replies


I tried changing my password. It won’t let me sign into my shadow through the website either. I can’t access my account it constantly says that my email or password is invalid. I signed in through here with my Email though, I don’t know why it won’t work.


Best answer by SivarithV 28 May 2020, 22:39

View original

This topic has been closed for comments

3 replies

Badge +1

We can’t help you. Please contact support via email.

Userlevel 1


Try troubleshooting in the Shadow website first at 

If you still can’t solve your problem then feel free to contact them directly.

Userlevel 4
Badge +3

Hey @Desken I’ve actually escalated this into a CS ticket for you! You should be hearing from them soon. We’re still doing some testing so please let me know if there’s anything odd about the post escalation process. (Ideally we don’t want you to have to repeat yourself if you’ve already asked in the forum).