Video, Audio, Start Issues and much more. The community is here to help!
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Hello Shadow Support, I am trying to purchase Shadow from the the website for the Danish Market (Denmark) however It does not allow me to get past the billing stage once I have entered my details. I keep getting an error message please see attached screenshot. I have cleared cache and cookies, tried multiple devices and browsers and still not luck. I would really appreciate it you could get back to me about this as I would really like to use your services.I look forward to hearing from you. My Shadow account is created and it has been verfired
Hi there,While I was working on a project for my thesis, using arcGIS pro (legally installed in Shadow) I lost access to the files of the current project. I have checked my documents folder and most of the files I was working on are gone. I haven’t deleted them by mistake, and this didn’t happen after restarting shadow. It just happened while I was working. Any idea of what could have caused it? Is there a way to recover these files? I have lost some files which will be impossible to create again.Thank you in advance.
Are there plans to upgrade the IOS app tot let Shadow act as an full screen app on the external screen of stage manager. (Is now in beta voor iPad OS 16.2)\When i use the beta and i put the shadow app on the external screen the app is only white and i see nothing.
I tested out new feature and used controller as mouse on my PC with Shadow. It works great. I am interested if this feature is available on Android TV too? In the latest version (I think it is 3.12.2) I don’t see it mentioned in release notes. Is it not available yet on Android?
Hello I have a little issue I hope someone knows a solution to:When playing games on Shadow using the app on Chromecast with google tv the audio is not sync. Video is good(1440p,60), no input lag to speak of. Example: when i fire a weapon the bang is always later than the flash. Also makes conversations hard to look at. It's just off.. Not a full second but enough to notice. I never have this problem using any other app on the Chromecast (Stadia, Netflix, YouTube etc.).I can rule out Shadow itself. No problems on my android phone OR on my PC. Audio is perfect.Network is also not very likely te be the problem, networktest shows at least 70MB/S. I have shadow set at 45MB/s. So I think the problem might be some other setting in the app or on the Chromecast itself. Or perhaps hardware limitations?
I am pretty much satisfied after using shadow and really enjoying it. However, when i use external mouse on android for Shadow, it works flawlessly, but on Ipad the mouse button inside shadow app and the outside of app is always different and can't really use mouse. Is there any solution to this? TIA
My shadow is the wrong datacenter, i used to have 60 ms latency in june, when i bought it on the 22nd last month i selected the right state and everything, does anybody know what i could do? Edit: I just now found out it wasn’t in the wrong region and my internets just bad
Application type: MacOS 12.6.1 Shadow Client Version: Official Local device CPU: 8-Core Intel Core i7 Local device GPU: AMD Radeon Pro 5500 XT Datacenter location: US East (DC) Connection speed: guru site does not load, but Ookla is saying 700+ up and down Description of issue: After upgrading to Power, the extra storage I had when I was using a regular Shadow subscription disappeared. There doesn’t seem to be an option to add any storage on the Account page. I know that not all regions allow extra storage, but I haven’t switched datacenters - I just upgraded to Power. Granted, this did create a new VM, but in a region that supported extra storage the day before I upgraded, so I’m a bit confused. Am I not seeing a setting I should? Other: Date when problem appeared: Sunday October 30 to Monday October 31, 2022 Did you take any action(s) which could have created this problem? If so, what? I upgraded to Power. Do you recall any action(s) you took after it happened? A
I made my shadow power upgrade account alittle over a week ago. Whenever i try to login to the shadow app on my phone it says my information is not correct. Thats not the case but anyway i went to go to get a recovery email but im not recieving an email at all? A buddy that i got to get into this is having the same logging in problem weve both had this less then a week. Funnily enough i was able to login to the forum tech site to finish my forum account and used the same credentials as when i try to login on the shadow app and it worked on there so idk why i cant login to the full site or my app? Has my account been compromised? I havent had it for long and havent written or stored any of my login information
So I’m returning to Shadow VR after a few months due to needed replacement controllers for my Quest 2, I just got them today, got my Quest all sorted out, I completely redownloaded Sidequest, and then the Shadow VR Early Release app. So I click on the app, and it tells me to go to “ hydra.eu.shadow.tech/device “ to login, now I find this weird because I’m in the US… But I try it anyway, and it errors on me. I tried everything I can think of, I checked all my downloads, I checked my date and time on the Quest, I even tried using the code on the normal connect link I see. Nothing works, I could really use some help on what might be going on here.
Hello All!I am in great need of assistance. My Shadow has been down for an entire week now. Every time a click the icon, it only loads a screen that says “your new PC is in the cloud.” The fact that clicking it does nothing and i cannot access my VM any other way makes that quite the insult. Does anyone have any idea how to fix it? Im primarily looking for community solutions because everything the support team has recommended has been useless. Including but not limited to: restarting shadow, restarting my computer, redownloading shadow, messing with firewall settings and something about an IPV6? I do not want to cancel this service, and i DEFINATELY cant afford a good computer, but i also cant pay 30$ a month for something that doesnt work and cant be fixed.Please Assist;-Mickey
Hello,Prior to the Power Update, I used to get Tomb Raider (2013) game very smooth at around 60fps. Now it's incredibly choppy even at lowest graphics settings. I updated everything, including Nvidia Driver, but can't resolve the problem.I'm not talking about micro stuttering, it's quite severe, even in the game menu..I’m running Shadow app on MacOS.Please help.Thank you.
Hi! I’ve just bought a power upgrade and I notice that there is no 120hz option in the Shadow app for any resolution. Tried all 1080,1440,4k - only 60fps is available. I saw an old video on youtube where the 120hz option was available. Havent managed to find any info regarding that. I have a shield tv pro + lg c1, hdmi 2.0 cable all support 120hz at least in 1080p level. Shadow app version 13.12.2
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