Video, Audio, Start Issues and much more. The community is here to help!
- 1,937 Topics
- 5,666 Replies
Issues with image/font clarity (contrast?) on mac?
I have a macbook air 2013 with OS Catalina. I’ve been using Shadow for some time, and I’ve noticed that the fonts just don’t look right. I’ve got two examples here. https://imgur.com/SHCyGJb Notice how the “download” looks and here https://imgur.com/dpT5o3S Everything looks washed out, and the contrast seems off, and it’s hard to read. I’m at 50 for the bandwidth, little lag. No night settings on. True tone is not on. Anyone have any solutions, or is this just how it’s supposed to look?
Games And Video Judder/Jitter All Of A Sudden
Is anyone else having this problem? Every display setting has a bunch of judder, it wasn't doing this a few weeks ago. It started all of a sudden a week or 2 ago. I'm using the app on the Nvidia Shield. A helpful solution would be if someone can link me to an APK of the Alpha or regular version. The Betais the only one I can find. Thanks in advance
Linux Performance Issues Help?
Hi everyone! Quick question, have any of you experienced any performance issues on a Linux/Windows Dual-boot unit? It works flawlessly when I run Shadow on Windows, but on Linux...yikes, a completely different story with key presses and mouse movements registering after about 10 seconds and the visuals / sounds being ultra slow, as you can imagine. Don’t think internet speed/performance is an issue, as I mentioned it runs great on Win10, but it might be, I don’t know! Here’s some info on my machine HP Elitebook 8470p Laptop / 8GB RAM / Intel Core i5-3320M / Ubuntu 20.04 LTS (dual-boot to Win10 Pro). Wanted to see if anyone has run into this or had any tips to fix. Thanks!
Running Shadow On My New Mini PC
Hey Guys, I’m a little bummed because I think I might have made a mistake. I purchased the mini pc in the Amazon link below. I had looked at a few, and this one was priced where I thought it would have enough power to run shadow. I mean, my Windows Surface Pro runs it FINE and that was $500, so why shouldn’t a $325 mini PC that doesn’t come with a screen or anything NOT work. That was my mind set. Unfortunately, I’m not a PC hardware guy and I just don’t know what I’m looking at. https://www.amazon.com/gp/product/B08CBFY819/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1 So, It's connected to my 150/mbps internet via ethernet cable. I minimized all backround processes as possible and ran Shadow. The good news it s that it runs. The bad news is that the amount of lag pretty much make it unplayable. It’s probably half a second to a full second of lag. I've tried changing all the shadow settings different ways to see if there was a magic spot where it would work, but there's always
iOS HDMI mirroring problem
Application type: iOS Shadow Client Version: Beta iPhone 7 Plus Datacenter location: Amsterdam Description of issue: Hi, I’m having a problem mirroring the screen with an hdmi cable. When I start shadow it opens a new instance with the desktop on the remote screen but the iPhone screen keeps the app on its main screen. If I’m using a mouse, I can’t access the remote screen and it only stays on the iPhone. I get a lousy resolution too (1280x1280) and since I can’t access the desktop I can’t change it. Is there a workaround to solve this? Any other way to connect the iPhone to a screen and use a mouse? Thanks
High Latency and Packet Loss
Hi everyone! I’ve been using Shadow in the UK for a while through the Paris server, since last Friday I started experiences high latency and packet loss (connection drops) with Shadow. What is very weird is that I have a 80mb download 5gz internet, and every internet speed I do across different sites reflects that. However, when testing my speed using the Shadow speed test, it shows a download speed of 20MB. This started this weekend, since I made the same test last week and it was showing 80MB. The way it is the shadow is unusable. The video is stuttering and freezing every 1 or 2 seconds. Thanks Shadow Client Version (Official/Beta/Alpha) - OfficialLocal device CPU - Microsoft Surface 8 ProDatacenter location (check status.shadow.tech) -WorkingConnection speed (Datacenter speed tests EU: Paris | AMS | Gravelines | Dunkirk | Frankfurt or US: CA | TX | NY)
Puppy Linux Error code: R-0x7F on Start Now
Hey guys, i3 2015, 4GB ram Asus 15’ laptop, Puppy Linux on 64GB USB + Internal Hard Drive. About three - four weeks ago I started getting the ‘Error code: R-0x7F’ when hitting ‘Start Now’. I figure a missing dependency, but the libs are there, just not being read right(?). Running the appimage from terminal with --no-sandbox and here’s the readout.root# /mnt/home/Shadow.AppImage --no-sandbox /tmp/.mount_ShadowHAsgtO/shadow: /lib/libdbus-1.so.3: no version information available (required by /tmp/.mount_ShadowHAsgtO/shadow) /initrd/mnt/tmpfs/tmp/.mount_ShadowHAsgtO/shadow: /lib/libdbus-1.so.3: no version information available (required by /initrd/mnt/tmpfs/tmp/.mount_ShadowHAsgtO/shadow) Fontconfig warning: "/etc/fonts/fonts.conf", line 86: unknown element "blank" Checking for update Update for version 5.0.638 is not available (latest version: 5.0.638, downgrade is disallowed). This error originated either by throwing inside of an async function without a catch block, or by rejecting a
Latest upgrade broke Nimbus+ support?
The latest update to my Shadow installation on macOS to Client v.3.9.5 and App Launcher 4.22.9, which auto-loaded today as I was attempting to access Shadow, seems to have broken support for the SteelSeries Nimbus+ controller, whether via Bluetooth or plugged in. The connection was working fine before this update. I tested the controller with non-Shadow games and it’s definitely working and connecting with the Mac.
Steele Arctis Pro7 Stutters on USB. Mic does not work on other setting
I have a Steele Arctis 7 headset/microphone. When I use regular microphone setting the sound works great, but the microphone does not work. When I set it to USB the microphone works, but the sound stutters to a halt. I have tried all online remedies of disabling other sound/recorders on local and in shadow. I tried moving my USB plug to go directly into computer instead of keyboard outlet and tried high performance audio. I have made sure all settings mimic my local settings and nothing works. I have 1gb fiber with higher than recommended hardware.
all of my inputs stop working when playing warframe from my pc
i havent tested with other games yet, but my ps4 controller will stop working after about 2 minutes. then i try to exit the game and my keyboard and mouse also stop working and i have to force quit shadow as i cannot control any part of it.
Mouse don't move on Mac because of the border issue
I recently found one issue related to the cursor/mouse capture in the Mac shadow client. When I am playing the game, I found sometimes when I am holding the left key on the mouse, I can not move at all and even can’t press keys on the keyboard. And the reason I found on my several Macs is, in the cursor locked mode, when my cursor is touching the window borader (even in the full screen mode), the cursor will naturally change to the resizing mouse, and if I press, hold the left click right now and then move, whole keys will be stuck and cannot move. I tried to contact the support team, but they said they don’t have such issue. So I post here to see whether you guys met the same issue and have any solutions. (Have tried disable the trackpad, enable AEserver, they both don’t work)
Severe Audio and Visual Freezes with Shadow
Background Info For a long period of time, I was having next to no issues with Shadow and connection was smooth and any interference was rare. However, as of recently, my ISP has changed and I have switched routers. My download ( >50 MB/s) and upload speeds (>30 MB/s) are clearly better with the change. Nothing about my setup (standard old dell PC with a tower) has changed except for the router. I am connected via Ethernet and am extremely close to the router in case I have to use WiFi (it hasn’t come to that, however). The Freezes Themselves That background information is important to my problems because as soon as the router switch, Shadow has been giving me freezes at seemingly random intervals in terms of video and audio. The visual freezes generally last upwards of 10 seconds, and after the freeze has ended, the video I then recieve is blurry and pixelated and usually doesn’t fix itself until restart the stream with the keybind. On the other hand, the audio issues start
Shadow not responding at launch
Describe the bug (required) Attempt to launch shadow (both normally and in safe mode). Program opens at start-up screen saver however is completely unresponsive to both mouse and keyboard (cursor intermittently appears in window but clicking doesn’t bring a response) Opened shadow quick menue and can see connection is open (Connection check says great, bandwidth over 20Mbps, latency <25ms). However FPS is at 0, no other response Normally hitting any key or clicking with the mouse would bring me to normal windows profile login to enter password Steps to reproduce the bug (required) Start Shadow Launcher is replaced with usual launch window Subsequently unresponsive to any action Have restarted shadow and local PC several times. Have not been able to access since 1900 BST 19/04 Application/device, official or beta, and version number (required) Windows official Launcher v4.23.15 Client v3.10.17 Additional Context Started eve
Terrible Latency from Paris Datacenter Since 25th December
Since 25th December I’ve been getting terrible latency from my Shadow at Paris datacenter making it virtually unusable. I contacted support and they suggested it is a problem with my network. However, I am pretty sure it is not. Attached you can see a speedtest for the Paris datacenter which has low download, high ping and lots of jitter. I have also run one for the Amsterdam datacenter and it looks normal. I have also attached a traceroute to try and help diagnose the issue. Any help would be much appreciated, it is frustrating not being able to use Shadow whilst I am on holiday.+++ Application type: Mac Shadow Client Version: Official Local device CPU: Dual-Core Intel Core m5 Local device GPU: Intel HD Graphics 515 1536 MB Datacenter location: Paris Connection speed: See attatched Speed test parisSpeed test AmsterdamTraceroute Paris
PS4 DUALSHOCK 4 Controller Bluetooth Issues
Since I activated my Shadow, I haven’t been able to use my Dualshock 4 controller via Bluetooth, it has only worked with a wired USB connection. The controller is recognized within Shadow when it’s connected via Bluetooth, but it just doesn’t do anything. No inputs from the controller work. Has anyone else on Mac had this problem? Here’s all my specs: Mac High Sierra 10.13.6 Official Boost Shadow Client Version 2.7 GHz Intel Core i5 AMD Radeon HD 6770M 512 MB California Datacenter 217.82 Mb/s download speed, 6.86 Mb/s upload speed, 64.85 ping, 146.08 jitter Description: PS4 Dualshock 4 controller not functioning at all over Bluetooth Other: Date since first incident: 9/5/2020 Did you take any action(s) which could have created this problem? If so, what? No Do you recall any action(s) you took after it happened? Yes, several troubleshoots of bluetooth connectivity and USB connectivity Do you use a VPN and/or antivirus? No VPN, yes antivirus Please provide
Shadow causes External 4k monitor to flicker and tear
OS = Windows Shadow Client Version = Beta and latest Local device CPU = i7 1065G7 Local device GPU = GTX1650 Max Q and Intel Iris Plus Datacenter location = Paris Connection speed = 28M down, 8M up Hello!I have an external 4k monitor (LG 27UL850-W) connected to my laptop (Razer Blade Stealth GTX) via USB-C Displayport and as soon as the shadow stream is on the external monitor, the monitor flickers and tears. This happens when the shadow stream is in windowed and in full screen mode. The display of the laptop remains normal with no issues so I don’t believe it is the Graphics driver. I also spoke to Razer support and they believe the same (although they would ;-)).I can play games on the laptop through the external screen fine as well, it is only when the shadow desktop stream touches it that I have the problem. I have tried both the latest stable and Beta versions of the app.Any help or suggestions are greatly appreciated!Thanks in advance.
mobile app not detecting any games, and can't get past starting shadow
I've tried refreshing, reinstalling, refreshing again, waiting. Not sure what else to do. This has happened to me twice now, both times following using a Bluetooth controller with the app. I'm using the Android app on a Google Pixel 3A if it matters.
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