Video, Audio, Start Issues and much more. The community is here to help!
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For a while I was unable to connect to my Shadow via my iPhone. While this is still an ongoing issue, a work around that allows me to access my Shadow from my iPhone is to start the app but not connect. Instead I hit the gear icon to get into the settings and scroll down and click "Display Safe Mode". This seems to allow the app to connect properly. I am not sure what the cause of the issue is with the iOS app, but this seems to be an effective work around. Hopefully the Shadow devs can figure out the cause so using safe mode isn’t necessary.
hello im an old shadow member and have been inactive for a few months and now i wanna reorder my shadow so i clicked the "preorder" button whatever that means and then i filled out the inforomation and logged inand then an error message saying legacy customers should use our initial interface and the i clicked continue and logged in to the legacy site and then it threw me to the account page and then i said "preorder" again and the same thing happened please help
I am using Shadow on an Android TV.I use latest Shadow OFFICIAL version 3.12.1. Controller is recognized by the TV and Shadow Launcher. However when starting a game in Shadow it cannot be used, no matter which game I try. Android even asks me if I allow Shadow to use it, and I allow it. Any tip would be appreciated.
Hi,I just got Shadow and it worked perfectly fine at first, then out of nowhere I get a black screen when I log in. I can tell I am in the computer because I can request the task manager when I hit Ctrl Alt Del, but otherwise it’s all black and I can see the cursor. I couldn’t reach out anyone while I think just a chat box would be so useful for first time users as the product reliability is extremely important and it seems it could be so easily fixable, the Nvidia control panel seemed broken, I am not sure.Please help me, maybe give me another computer / partition so I can use this before it becomes useless. Thank you !
Last night, playing Civ VI was fine. This morning I noticed the game crashed three times. When I got into eh Quick Menu, I notice that the client is running at 7-9fps just on the game menu. Trying to quit the game causes it to freeze for about 10 seconds, then go into a not responding state. I saw briefly that the CPU was stuck at 100%Recently I see that the GFX car has changed from a 1080, to a Quadro. Which I thought was generally for design, rather than gaming.The feeling that Shadow’s machines are lagging behind in what is considered a gaming machine. The only thing that makes these mahcines technically “Gaming” is the gfx card. Now it seems I’m (trying to) play games on a CAD PC.EDIT: fps in windows is 3fps.
Subscribed 4 hours ago, windows 10, 64-bit. Subscription ative. I used shadow before, worked great.Now I can't start Shadow from the Windows app.I got Error Code: G-403, for 3 hours. And now I get Error Code: G-429 aswell. This happens when I click “Start Again” or when I simply open/launch the Shadow app. Tried reinstalling. Nothing seems to work. "You can't acces your Shadow for nowPlease try to start again and check your account status on our website if the issue remains.Error code: G-403 | Visit Help Center" and "An unknown issue happenedRestart the app if the issue remains.Error code: G-429 | Visit Help Center" Anyone can help or know what this might mean? Or what might be the cause. Or solution. Thank you.
Hello, I use Shadow on several devices with different resolutions which appears to cause issues with the size of individual square of the grid on the desktop. This makes icons take half the screen and complete mess up the desktop. Only two icons can been seen and the other stack behind each other.This problem is pretty recent, do you experienced it too ? Do you have a solution for it ?Thanks in advance.
I bought this about 2 hours ago. I have not been able to get connected to the ShadowPC. I got the email it was ready. I followed all prompts. When I log in with browser, I complete this process but when it sends me back to the app nothing happens with the launcher.
So, I’m a blender guy and I use this like a render farm so I can continue to work on stuff. But when I close Shadow, everything turns off and my renders cannot continue. How do I keep shadow running so I can get these renders out. For extra context, I have the setting where you Shadow turns off everytime you close the app off. And I have the actual sleep settings set to never. Would appreciate any feedback, thank you for your time.
hello everyone:)i have received my storage upgrade. but on the web page it says stil updating. i went on reddit and someone is experiencing this issue for the last 6 months how can this be solved? i contacted support but maybe you the community can help me
I am experiencing a pretty bad audio stuttering on only one of my devices that are connected to the same network at home. So it is pointing me in the direction that it is not network related but something with the computer. What makes it more weird is the fact that it happens on my best/strongest notebook, on other notebook and on android devices there is almost no audio stuttering. I would really appreciate some ideas what I could try.I already tried changing allowed network bandwidth (from 5 - 70 MBps). I have 1000/100 Mbit line.I also tried turning on/off high quality audio, h.265 codec and using beta shadow client. None of that made any significant difference. Any additional ideas maybe?
Hi I just installed shadow on my mac M1. I have enabled usb forwarding, and when connecting my logitech g25 racing wheel, it detects this, however, it doesnt allow me to tick the box for forwarding. My latency is low, connection speed is good, so everything looks good This is my very first time with shadow so i might be doing something wrong. Can somebody advise please?Thanks
Hi All, Am really hoping someone on here can help, as I’ve had this issue for a week and tech support have replied twice to say everything looks okay from their end - they’ve not replied for days now and I don’t think they’re going to? I have no sound on Shadow, although sound is working fine on my regular PC. Troubleshooting has concluded that there’s no input/output device available. Reinstalling Nvidia drivers doesn’t help Windows won’t update - it goes through the motions of downloading the updates but on restarting, the updates always fail. Error 0x80070002. I have tried updating the drivers through device manager, but it says they are all up to date. I’ve tried to reinstall the sound devices again but that also doesn’t work (shadow virtual audio device - this device cannot start, code 10) I have also tried switching the audio quality to high - this doesn’t work. Would be grateful if anyone can help with this. Michele :-)
I was trying to forward my Quest 2 to the redirect list so that it can connect to my shadow but whenever i try to check the check box it bugs out and wont let me check it, I’ve uninstalled and reinstalled the driver and all that stuff and it still wont work. If anyone has hade the same problem and fixed it please tell me how to fix it.(its not just with the quest 2 its happening for everything including my MnK and other connections)
So at the start of covid issues there was a automatic shutdown instigated if the machine “Thought” it hadnt been used for 30 minutes. Only it was being used and still shut down, if i wan to leave something running then i cant. If i pay for your service why do i keep getting cut off even when my machine is technically in use? can i have longer maybe 2 hours rather than this and detection of login and running process maybe.
So I just got shadow tech and downloaded the app. I have logged in already. When I press start to launch, the loading screen goes on and on and gets stuck in a never ending loop with no timeout or errors. I have been waiting 45 minutes with no progress. note to add, I am on iPhone with latest IOS update and good internet connection. I have tried many of the solutions in the forum with no luck. Can anybody throw out some pointers for me? Thanks in advance.
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