Video, Audio, Start Issues and much more. The community is here to help!
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OS = Windows Shadow Client Version = Launcher v4.15.9 Client v3.2.20 Local device CPU = i7 1065G7 Local device GPU = GTX1650 Max Q and Intel Iris Plus Datacenter location = Paris Connection speed = 28M down, 8M up Hello!I went from the Beta back to the stable release version and since then, the Quick Menu has disappeared. The icon is not there and nothing shows when I use the win+alt+O shortcut. win+alt+F works for fullscreen so the shortcuts are working and occasionally on going in or out of fullscreen I can see the quick menu for a split second. It also doesn’t auto detect resolutions when I move it from my external monitor to my laptop screen (which it used to).I have made sure the Low -End option is unchecked and the same for safe mode. Any ideas will be grateful as it is a very important feature for me to see what the stats say and tailor my connection (as I am on a pretty rubbish internet connection unfortunately!).I have the same version of the app (Launcher v4.15.9 C
Application type (Windows)Shadow Client Version (Official + Beta)Local Device: i5-4440 CPU Local Device: R9 280 Paris DatacenterDatacenter speed: 1000 Mb/sWhen using Shadow the frames are smooth but skipping at regular intervals (roughly about 4 times a second making it unplayable for gaming. The problem occurs on both UDP and TCP although it is less frequent on TCP (once every couple of seconds or so). It also occurs regardless of the frame rate as I found using UFO Test. My local broadband speed is quite fast (usually around 100 - 200 Mbps) and the problem occurs no matter what bitrate I set in Shadow settings. The only way I can remove the skipping effect is to set frame rate in Shadow settings to 60, but I have just bought a 144hz monitor (1080p) for the purpose of playing at higher frame rates on Shadow so would like to use the full 144.
I just got setup on Shadow. I am on the California Datacenter using the official launcher version. The issues I have are with the mouse spinning the character view around wildly. This stops when you lock the cursor or go full screen. The issues with either of those solutions is that I am unable to quickly alt tab or move to other applications running on the computer that I run Shadow from. This is essentially a show stopper for me. Having to stop and unlock the mouse or shrink the screen or close the screen is not a viable answer.I have tried loading the usb drivers for the mouse. I have tried this on two computers. I use a razer death adder and a Logitech track ball. Both to the same thing. changing the sensitivity in the setting does nothing. The latency to Denver from Cali is still up for debate if I can play reliably or not. If I can’t fix the above problems this solution will not work for me. Any help would be appreciated.
Hi, I am a Shadow Boost subscriber living in FLORIDA. NY is my datacenter. I’ve been frustrated by the high ping on my shadow which happens quite frequently. MY IP is COX and am on 150mbps plan. I am getting ping spikes of 8142ms and it is always more than 1000ms when i’m in game. This is making my gaming experience suck. I’m using a MBP 2015 with mac os Catalina 10.15.5. I’m using it on a 5ghz wifi router although my desk is right beside the router. I have tried trace route on my cmd prompt and am getting ping in range of 40-45ms which is decent, so I don’t understand what the issue is . I’ve tried restarting my router multiple times, rebooting my mac and shadow client to no avail. Can anyone suggest any fix for this problem ? Stay Safe
Hi all,I and many others have this issue where the USB peripherals connect and disconnect infinitely. It show that’s connected for 20sec and then it disconnects for 2sec and reconnects. This goes on and on and on. The result, you can’t connect your USB peripherals.There is a work around and I’ll give you a step by step guide below.This is, I hope, a temporarely solution until Shadow fixes this issue.NOTE: You can only connect 1 USB peripheral via this workaround for free. If you want more than you have to pay for the program.Okay, you’ll need two programs, namely:ZeroTier One + VirtualHereThey can be found here:ZeroTier VPN on both [SHADOW] and [LOCAL PC] - Download: https://www.zerotier.com/download.shtml VirtualHere Client on [SHADOW] - Download: https://www.virtualhere.com/usb_client_software VirtualHere Server on [LOCAL PC] - Download: https://virtualhere.com/content/usb-serversSteps:Register a ZeroTier account. Install ZeroTier on both your local PC and on Shadow. Log in to your c
Hi, Im owner of Shadow since october and really happy with the service.My main concern is that I cant connect Virtual Desktop in my Oculus Quest with Shadow.Virtual Desktop works fine with my own computer, Shadow also works fine when I use it in my computer or mobile. But when I try to connect Virtual Desktop to Shadow it leads allways to the same message: “Computer is unreachable”.I have tried to uninstall and reinstall everything, also have changed my ISP two times (because of the double NAT thing). Actually I use mobile data, but I have asked other peaople that use the same ISP and service, and for them it works.Please, any help? I’ve been triying to make it work for a long time.Thank you.
Hello fellow shadow users! I need help with something and have litterally searched up and tried over 20 fixes, keep in mind this isn’t just shadow it is everything on my computer but it affects shadow so I thought I would come here to try and get some help. Something you should know is this doesn’t happen on any other device on my local network and I even tried using shadow on my windows 10 laptop it worked great with none of these ping spikes. Basically I launched shadow today and launched rust but every ten seconds ping spikes and packet loss increases and last 1-2 seconds and then goes away. It might sound not that bad but it’s game breaking and again happens every 10 seconds, I have tried so many guides but none have helped at all. Just in case you need wifi/pc information here you go.PC specs Cpu: Intel core i5 8400Gpu: Gtx 1060 3gbRam: 8gb 2400mhzWifi info Download speed 25 mbps Upload 5 mbps 5Ghz and 2.4Ghz channels and I’m using 5Ghz cause I don’t have an ethernet cable.Thank Y
Hello guys, hope someone here can help me with this! I have subscribed to shadow almost exclusively to play VR games on my Quest 2. The idea was to stream the pc vr games from shadow to the headset using virtual desktop, just like I saw a lot of people doing. However, this hasn’t been possible at all due to extreme lag when streaming, all games become instantly unplayable when stramed from Shadow (VD) to Quest 2 - black borders when turning the head, stuttering image and moviments, etc.Not only the games, but even the desktop stream from Virtual Desktop to the headset is already very laggy, with over 200 ping. When I start a game (e.g half life Alyx), the ping jumps to 700-800.The games are slightly playable when I reduce the stream bitrate on Virtual Desktop to the minimum cap possible, but this way the image quality of the stream looks very very bad, difficult to even distinguish objective or get any details in a short distance.I have tried to use the Shadow VR Beta app as well, but
Hi,I recently bought a AcePC mini PC (link to amazon page) featuring an Intel Celeron J4125 processor and 8GB RAM.I struggle to run shadow on it smoothly (stuttering, frame loss). I noticed that the resource monitor (see screenshot below) on the host PC indicates that the integrated GPU is under heavy load for “3D”, while the rest of the hardware seems rather idle.According to the recommended specs for shadow the MiniPC should be able to run Shadow atleast on 1080p or am i mistaken? (it is even advertised for 4k 60 Hz streaming).For record. I also have a desktop with a dedicated GPU (GTX 960) with which I can run Shadow on 4k at 60Hz smoothly under the same setup (Monitor, cables, internet connection). Following I put info using the mandatory template as well as some additional screenshots. Application type: Windows Shadow Client Version: Official 3.7.5 (also tested with BETA v3.9.5) Local device CPU: Intel Celeron J4125 @2.0GHz Local device GPU: Intel UHD Graphics
I have read several forum topics on microphone issues and also submitted a ticket to Shadow, but so far nothing has worked for me.I am using a SteelSeries Arctis Pro USB headset. It works perfectly on my own computer. It's the only recording device currently enabled in the sound settings. I have tried both forwarding the USB peripherals and just enabling the microphone in the Quick Menu. If I forward the USB, the microphone works but the audio is broken and laggy. If I only enable the microphone (without forwarding peripherals), the audio is fine but the microphone doesn't work at all. The sample frequency is the same on my computer and Shadow (16-bit, 48000Hz), but my computer shows 2 channels and Shadow only shows 1 channel. I can't change either of them to match the other. I have tried using the official client and the beta client, with the same result every time. I have also tried reinstalling my headset.The only solution I can see is having a separate USB microphone and for
i havent tested with other games yet, but my ps4 controller will stop working after about 2 minutes. then i try to exit the game and my keyboard and mouse also stop working and i have to force quit shadow as i cannot control any part of it.
OS = Windows Shadow Client Version = Beta and latest Local device CPU = i7 1065G7 Local device GPU = GTX1650 Max Q and Intel Iris Plus Datacenter location = Paris Connection speed = 28M down, 8M up Hello!I have an external 4k monitor (LG 27UL850-W) connected to my laptop (Razer Blade Stealth GTX) via USB-C Displayport and as soon as the shadow stream is on the external monitor, the monitor flickers and tears. This happens when the shadow stream is in windowed and in full screen mode. The display of the laptop remains normal with no issues so I don’t believe it is the Graphics driver. I also spoke to Razer support and they believe the same (although they would ;-)).I can play games on the laptop through the external screen fine as well, it is only when the shadow desktop stream touches it that I have the problem. I have tried both the latest stable and Beta versions of the app.Any help or suggestions are greatly appreciated!Thanks in advance.
I recently started using this service, and everything is great except for one issue with installing USB drivers. Im using a 2019 iMac and when I go to settings, My shadow, I choose to install the drivers. I’m then greeted with a message that reads: “An unexpected error happened with the USB devices redirection drivers”.Im then given the option to a) fix drivers, b) uninstall drivers. To be clear - Ive tried the fix option, uninstall, restarted Mac, re-installed the app, and finally read the Help Center article for manually uninstalling by using commands in terminal. Even that didn't work as apparently permissions are denied. Ultimately, Im unable to fully install USB drivers at all right now as well as fix or uninstall it seems.Any help is appreciated!
Application type: Mac Shadow Client Version: Official Local device CPU: 2.7 GHz Intel Core i5 Local device GPU: Intel Iris Graphics 6100 1536 MB Datacenter location: Dallas, TX Connection speed: 30 Mb/s (~30 ms latency) Description of issue: I can’t get my Xbox Series X controller (model 1914) to work with my shadow via the Mac client (macOS Mojave 10.14.6). I’ve tried both bluetooth and connecting via USB. When I connect via bluetooth: the connection is made between the controller and the MacBook but is never detected in my shadow. When I plug the controller in via Bluetooth: when attempting to pass the USB connection through to my shadow, I can’t tick the check box. I’ve gone through the steps in I can’t tick the checkbox, to absolutely no avail. I’ve also tried to connect an older Xbox One controller via USB, with the same unfortunate result. Other: Date when problem appeared: 01 January 2020. Did you take any action(s) which could have created this problem? If so, wh
Hi therei have big problems with my shadow on Apple TV and I hope someone can help me :(i tried everything to get it work but I have no luck. When I play a game the stream freeze complete and only audio I can hear I can hear also when I use my controller and click the fire button. the freeze is coming with no fixed time I can’t say after 10 minutes or something. It came after 10 seconds or after 5 minutes or after 30 minutes and it is really annoying my things I have already donerestart Apple TV updated Apple TV to the newest iOS 13 and after that to iOS 14 but with no effect updated shadow app / TestFlight 3.1.0 apple tv connected with lan cable deactivate location service on Apple TV reduce the resolution to full hd and not 4K reduce the FPS to 30 activate / deactivate the h265 codec tested different controllers my internet is a 200mbps cable connection and it is very stable I have also update and hardreseted my router but all with no effect. I have my Apple TV 4K since 3 months
Hi, you can read below my issue and the picture as reference... Application type (Windows/Mac/Mobile/etc.) Windows 10 Shadow Client Version (Official/Beta/Alpha) Local device CPU Intel Core i7-3630q, CPU@2.4Ghz Local device GPU GTX570MX Datacenter location (check status.shadow.tech) NewYork Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY 315 mbps download / 306 mbps upload Description of issue My issue is that as u can see in the picture on top of the topic i can’t connect to my shadow. It happens 50% of the time… I have a good connection i wonder why i can’t connect like that and it happen so often. It’s really p****g me off !! My anti Virus is ESET NOD32 Other: Date when problem appeared. Since the beginning Did you take any action(s) which could have created this problem? If so, what? No Do you recall any action(s) you took after it happened? No Do you use a VPN and/or antivirus? ESET N
Unsure if it is just the Windows client or not, however, when connecting my DS4 to my Windows Laptop, I get notified that the PS4 controller is connected. However, The TouchPad and PS Buttons do not work, and are not recognizing inputs. Everything else works correctly. Using my ghost with USB over IP, they work correctly, so something to do with the newer controller support function?
Hey everyone I can't believe I'm the only one having this problem, so I thought I'd ask here. I'm havint this relatively well documented problem of installing a game from the Windows Store, uninstalling it, but the space not being reclaimed from the C: drive. The space is taken up in the C:/Program Files/WindowsApps folder, and on my machine at the moment that's running at about 200GB. There is a workaround which involves taking ownership of the folder so you can give yourself delete permissions and manually delete the files, but this doesn't work on the Shadow PC, because they seem to restrict your ability to make these changes. I reached out to Shadow support, and they suggested resetting my Shadow PC, but that isn't really going to work. This is a consistent issue with the Windows Store, so if we reset then we're just going to have the problem as soon as I install and uninstall a game again. I know this for certain because I had the problem before... my Shadow PC was reset for
Hey, I just got a new Xbox Controller which I connected by Bluetooth on my Macbook, and also connected to my Android phone (not at the same time). The controller is immediately recognises by Shadow, on both devices, as I get a nice popup showing it is connected. On the Macbook it also shows up nicely in the controller menu in the Quick Menu. However, when I start a game on Shadow, in my case Fortnite, the game does not see the controller. It does not show the controller interface in the game menu, just the normal mouse and keyboard interface, while the Shadow Quick Menu still shows the controller is connected. Same result on Macbook and Android phone. Do I need to do additional steps to enable the controller in a game? The Fortnite menu usually auto-detects the type of controller. In Youtube videos you can see people switch between keyboard and controller on-the-fly. There is no controller selection in the Fortnite menu, as far as I know. I can use the controller just fine when I
Hello everybody, Maybe it’s a good deal to put to work ds4 touchpad, so, it will be possible to play PlayStation Now PS4 games and do more something on Shadow Windows Client! Observing that I’m on unsupported country, I can’t play PlayStation Now here on my native computer so I use Shadow to play it, I use to play Stadia too...
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