Video, Audio, Start Issues and much more. The community is here to help!
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Shadow stuck on "Starting Shadow" and won't shut off
I’ve been trying to access my shadow for 48 hours now and it's stuck in a loop. I’ve tried all the tips I found for the workaround but Shadow won’t fully shut down. Every time I shut down it says “Shutting Down” it never makes it and starts automatically “Starting Shadow” again. I’ve submitted a support ticket but still no help from shadow yet. Any help would be appreciated!
Microphone Issues | MacOS
Hi, I recently picked up this Fifine T669 USB Microphone. Upon being happy to use it, and communicate with my friends, it refuses to work on my Shadow client. I am currently on MacOS, more specifically a 2019 Macbook. I have tried everything possible to try and fix this issue, and I have been trying for countless hours, I have read basically every forum/thread, talked with helpers in the Discord server, and nothing works. I have USB peripherals enabled, and my microphone enabled, and the correct one enabled in Shadow Quick Menu. The microphone works on my local machine too. I have tried Stable, Beta, and Alpha, and none work. Thanks
Mount and Blade 2: Bannerlord Cannot Click Buttons
Hi everyone, New shadow user here. I have noticed that I am unable to play Mount and Blade 2: Bannerlord on my shadow PC. Whenever I open up the game, the mouse simply refuses to work. I am currently stuck on the Display Calibration screen of the game and unable to continue nor move any of the sliders. Wondering if anyone here has faced a similar issue - the developers of Bannerlord have advised I contact the Shadow team due to compatibility issues.
I normally have around 45-50ms latency but now for some reason it’s in the 60s no matter if I restart or shutdown and turn back on. Nothing has changed on my end. Was wondering if anyone else got a sudden jump in latency today. Application type Windows Shadow Client Version Boost Local device CPU Dell all in one Local device GPU idk Datacenter location Chicago Connection speed- 114mbps down, 12mbps up, 61ping Description of issue- latency has went up 20ms from normal Other: Date when problem appeared. 11/11/2020 5am centeral time Did you take any action(s) which could have created this problem? No Do you recall any action(s) you took after it happened? tried shutting down and restarting but didnt help Do you use a VPN and/or antivirus? vpn no anitvirus yes but its same as allways Please provide a screenshot of your shadow stats
I run shadow on an iMac Mid 2014, and lately I have been having connection issues. This may be my connection but I have reason to believe that it could be a problem with shadow. Whenever I run a game I notice my ping goes significantly higher to 300-500 but my connection on desktop or something light to run like google chrome is 22-23. Another thing I also noticed is that when running a game I check task manager and the disk percentage on the rig is 100% and the whole column is outlined in red. When I do go off the game the percentage goes down as does my ping. I’m pretty sure I am connected to the Paris servers of shadow, and I run the latest version of shadow. I do have a ethernet cable and run about 20 - 25 ping average.If there are any fixes for that help, ASAP would be appreciated, and if you have any additional information from me required just ask and I’ll try to provide you with some.Again I’m not sure whether its my connection or just shadow in general I just want it to be fix
Lag and Being Booted From Session
I have been having problems with my Shadow recently and was wondering if anyone else was having the same issues. I use FFMPEG through the command line tool and it has been ungodly slow. Right now I am trying to extract frames from a video and it is going at a rate of 0.109. The video is 1920x1080 and 2 minutes long and it has taken 20 minutes and it’s only at the 1:40 mark. I also have experienced a lot of lag when just navigating from one program to another. There seems to be a second or two delay and if I have a prompt that comes up like Admin privileges then the screen goes black and I have to exit and close it and turn it off and then restart Shadow again. I also get kicked off randomly for no apparent reason. It will just boot me and I have to go back into it and it isn’t locking me out or booting me because of inactivity. Anyone else have this problem or know what could be the problem? It has gotten bad in the last month and before that it worked fine as I have had a subscripti
My shadow is stuck on 'Choose your Keyboard layout'
Hello!I’ve just started up my shadow and it had an update. The thing is, I am expected to ‘Choose a keyboard layout’ in Windows 10, however, I cannot access the window as it is only the preview window that is shown. I can’t reboot it either. Any ideas?Screenshot
Simple 3.5 mm connected Microphone is not working
Hello,I currently run into this issue on both the Beta Client of Shadow and the Standard Client, running on a Windows 10, Surface 7 Pro. I don’t recall ever getting the mic to work. I have tested with the built in mic on the front of the Surface and with a Simple Samsung Headset/Mic with a 3.5mm connector. Here is an image showing that Shadow sees my devices in the Shadow Overlay but windows inside shadow only ever sees ‘External Headset (Shadow Virtual Audio device)’ regardless of the mic I use, though I am unclear if that would be the case even if it did work. I have attempted to disconnect and reconnect my External mic while shadow is running and Shadow prompts me to enable or ignore the mic. Surface is up to date and so are the drivers.Any and all help is appreciated.
Hi, my hotas is not being recognised when plugged into usb 3 it kicks me straight out. I'm on 5ghz, tried Ethernet and the beta version of shadow but to no avail. There is no option when using the shadow ghost for usb forwarding which is odd . It's worked in beta ever since I've had my shadow ghost well over a year. Quest 2 link cable can't be recognised either? I'm guessing it's down to every man and their dog using the internet as people are on lock down so would this affect the latency? Latency was around 5-20 now it's jumped to 28-35. What would cause this sudden jump?Anyone? Cheers.
Shadow stops sending audio and video.
When using shadow, about every 2.5 min the video and audio will not send to my display for 10 sec. This is not a problem with the shadow pc because when using virtual desktop with my quest it works fine. I’m using my old laptop and the shadow app and it used to work just fine.
Frame Skipping In 4K only need help
Hello Just4gamerstube here, First post on this forum as well. Been a Shadower for quite a while and have used Shadow on various different setups. I haven’t had any real problems to speak of except one and it seems to only plague AMD hardware. Machine specs of the problematic laptop: Ryzen 2200u cpu 4GB DDR4 ram Windows 10 Connected via HDMI 2.0 to a 4K TV.It seems when I want to use 4K resolution It seems I get frame skipping where every other frame is skipped. The issue seems to only affect hardware that is AMD based as all other machines I have have been able to use 4K 60 easily with no problems and this is on run of the mill hardware such as the Ryzen 2200u lol. Any help would be greatly appreciated as I normally never ever ask for help but this issue has me stunned. I get no frame skipping when using Intel hardware it only seems to happen on AMD hardware. Thanks in advance
Terraria lag spike/frame rate drop.
OS - WindowsShadow Client OfficialCPU - i5-6200UGPU - 940MDatacenter - AmsterdamConnection speed - 1000mb/s Hello, Recently started to play Terraria and noticed a peculiar thing. Every 4-7 seconds my fps drops from 60 to 35 with Frame Skip ON/Subtle.Without it, Terraria speeds up too much… Last 5 min.
forza motorsport 7
2 issuesFirstly until a few days ago i was able to play forza motorsport 7 without any problems.Now it crashes to desktop just before the race.I have checked that the drivers etc are all upto date.Secondly in the last shadow update the circle icon at the top has disappeard.I have tried using the shadow control panel to switch it off but it just hangs and i need to use the task manager to end the shadow session.How can i get that circle icon back because the control panel doesn’t work properly. Thanks
"Are you still here" message during gameplay
Hi there, maybe you guys can help me,I use Shadow with a Ghost and play racing sims. Most races last around 30-40 minutes, during that time I only use my wheel and pedals. Every now and then the message pops up with ‘are you still here’, together with that message is a HUGE drop if FPS. I mostly end up in a wall or in an opponent by the time I swiveled my mouse enough to break the message. Tried using the keyboard every lap; but that does not seem to interfere with the timer.Any way to delay or remove the timer? Or a way to prevent it from happening?Thank you in advance for your time!
Shadow possible on Acer Chromebook 11?
I have an Acer Chromebook 11 with (I think) 6th gen Intel integrated graphics. It works great for everything I need, except Shadow. The app crashes immediately after launching - from my understanding, Shadow's Android version doesn't like Intel based Chromebooks, only ARM based ones. So I installed Ubuntu (Bionic Beaver version) and managed to get the Shadow app to install and launch via "Shadowroot", but when I click on the big orange Start button I just get an R-300 error. Are there any drivers I can install or other updates I can make to Ubuntu to get Shadow to run on my Chromebook, or is this particular model of computer just completly incompatible even if I use Linux?
Unable to login the shadow client.
Hello Everyone,To start off, I’ve already submitted a ticket, but just incase anyone has a suggestion, I’m posting it here.I’m unable to login to the Shadow Client (Official) on my PC. When I try to login it says “Your Shadow is unavailable at the moment. Please try again later.”I’m on the California server and I don’t see any issues on the status pageIs there anything I can do or am I at the mercy of support responding? (It’s been about 3.5 hours) Thanks!
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