Video, Audio, Start Issues and much more. The community is here to help!
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Shadow stuck on Startup
Application type - Windows 10 Shadow Client Version - Official Local device CPU - 2.2 GHz Intel Core i7 Local device GPU - Radeon Pro 555X 4 GB, Intel UHD Graphics 630 1536 MB Datacenter location - Chicago Connection speed - 400 mbps Description of issue - My shadow won’t boot up. Stuck on loading. Been using all day not sure why it won’t work now? Just started happening. I do not use VPN or anything, it usually works.
Macbook Keyboard on Shadow
Hey guys,maybe u can help me because I’m waiting for my shadow but want to know something in advance.If I use Shadow on my MacBook and use an USB Keyboard for windows, will it work on the shadow like a regular windows keyboard or will it work like a keyboard for Mac? Hope u understand what I mean 😅Thanks in advance!
Start Shadow button isn't visible to find
Alright, I feel this is a unique situation but every time I try to launch my shadow, the start button keeps getting pushed out to where I can’t click it. This has been going on for over a month now. I’ve tried readjusting the app size, restarting my computer, even uninstalling and reinstalling the app itself. I use an Asus laptop that runs on Windows 10.I’ve contacted support on it but nothing seems to be working. Any idea why the start button is being shoved out of view? Also, for anyone that is curious, it won’t allow me to scroll down to view the button. I can’t keep pulling it up on “safe mode”.
Mouse stuttering even on desktop
I have Shadow Infinite and have been running it very well before. I have a wired AT&T gigabit connection. The shadow app has no packet loss and low latency while in the virtual machine, yet my mouse is having intense stuttering, regardless of if I’m on my desktop or in game.+++ Application type Windows 10 Shadow Client Version Official and Beta Local device CPU Intel Core i3-8145U Local device GPU Intel UHD Graphics 620 Datacenter location Chicago, IL (US) Connection speed ~350 Mb/s Description of issue: Glitchy, delayed mouse. No packet loss, no high latency, connection status green. It stutters with both my external mouse and trackpad, but a little less on trackpad. Everything else works as expected on the VM. Other: Date when problem appeared: Tonight (Friday 12/19) Did you take any action(s) which could have created this problem? Not that I know of. Do you recall any action(s) you took after it happened? I tried changing my bit rate, restarting the stream, shut
Can't replicate results I've seen reported online. (FPS, playability)
Hi, thanks for having me! I greatly appreciate anyone willing to lend me your knowledge, thoughts and time. Short version: If older games play well for me, why don’t newer games that I see other people enjoying on Shadow work well for me? Longer version: I’ve seen (on youtube) and read (mostly reddit) about people enjoying some games on Shadow that I can’t get to work well. Games that do run well, run quite well, which suggests to me that the connection and app are working well. Games that don’t work well have often been more demanding of hardware, but if other people using Shadow boost get good results, why shouldn’t I be able to? I was using Shadow last winter, having the same issue. I cancelled service and recently picked it back up to try again. I tried a variety of games back then with mixed results. I don’t remember them all. Right now I’m playing Prey again, to try a different build and play the DLC I never played. It works well. I’m trying to play Horizon Zero Dawn,
trying to run medal of honor. It is looking for an attached headset but i am using virtual desktop. is there a way to bypass the prompt
trying to run medal of honor. It is looking for an attached headset but i am using virtual desktop. is there a way to bypass the prompt . my usb does not recognize the usb when i plug it into a usb port
Is anybody else having issues with connectivity to Texas DC? Getting screen freezes for about 5 seconds every 15-30 seconds. Having no trouble with any other services so I don't think it's my connection. Been flawless till this morning. It has been a little weird since upgrading to Infinite but nothing too serious until now.
"Stay Connected" unavailable on my PC client
Hi everyone !I’m speaking to you because I didn’t find an answer. And I don’t want to bother the shadow support with this “issue”. When i’m using my PC based Shadow App, the launcher doesn’t want to keep my password, and the “stay connected” checkbox is unavailable. Can you tell me why ?Thanks for your help !(Sorry for the french screenshot, the info bubble says : “unavailable on this device”) Here is a screenshot to give a better explanation.
Nvidia Shield TV Pro hangs at log-on indefinitely most times.
Hey everyone, First up, I love Shadow PC so far. I mainly use it for VR with my Oculus Quest 2 and Virtual Desktop. My Shadow works great on my iOS devices. I have next to no issues. My issues pop up when I try and use it on Android Device like My Nvidia Shield TV Pro. When I try and use it on my Android based Nvidia Shield TV, the log in screen usually just hangs. Sometimes it works, usually it won't. It will just hang for 30 minutes and sometimes it just turns on but usually it doesn't. What’s funny is as I write this, it has actually logged me in after 30 minutes, it just let me in. However, once I’m in like now and play for a bit, if I try and take a break it will not let me back in. Wherreas on my iPhone, iPad, and Mac it just loads up in moment or two. I’ve tried things like shutting Shadow down before attempting to open it on the Shield TV Pro to no avail. It seems to work the first time after I do a reinstall of the APK. Any tips, tricks, or information would be greatly apprec
shadow app not working with AT&T data
Hello, I’m new to shadow an was recently activated last week ish. Trying to use shadow on my iPad Pro also on my iPhone that when I load the app, log into my account, the app won’t load my account but gives me a R:108/109 error saying it’s my internet. I sent a email to support telling them in detail what is happening. I got a response fast that explained it’s a new issue they had where if your using AT&T it won’t load your account. They are trying to fix it for the sense the email Monday but sadly no response but after researching on many forums I can’t if anyone else having this problem. If I use wifi or Verizon hotspot it works but not AT&T that is my service provider for both my apple products. I purchased my subscription to use shadow on my iPad to enjoy my computer games while at work sense I work 16 hours a day I don’t get much time at home to use my own computer an sadly my works wifi is highly restricted an trying use someone’s Verizon hotspot is a wasteful sense it ta
Stream gets blurry/pixelated when lots of movement is happening on-screen
Application type (Windows/Mac/Mobile/etc.) Windows 10 64-bit Shadow Client Version (Official/Beta/Alpha) Official Local device CPU AMD Ryzen 3600 6-Core 3.6 GHz Local device GPU Nvidia GTX 1660 Super Datacenter location (check status.shadow.tech) Dallas, TX Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY) Description of issue Stream gets really blurry/pixelated when there’s a lot of movement on the screen. This is especially noticeable in games which have a lot going on at any one moment such as Battlefield One. I’ve tested this on two monitors, one of them runs at 1920 x 1080 @ 240Hz and the other runs at 2560 x 1440 @ 144Hz. My settings in shadow are the same. My connection within the shadow application always says “Great” and I have set my maximum bit rate to 70Mbit/s. I’ve also tried H.265 encoding, but it seems to make no difference. Everything is clear when standing still. I have the Shadow Infinite subscrip
Need Help getting ReWASD to work with Shadow Virtual Controller (IOS)
Good morning! I'm having issues with ReWASD on my shadow PC I use on my Ipad. I'm using the actual virtual controller on Shadow, not a physical one. I installed everything and created a config (specifically Dual Universe), but the game won't recognize the inputs.I haven't tried other games yet, but can anyone share their experiences or guides on how to make this work? Thank you in advance.
Tip: Pair 8Bitdo SN30 Pro Controller in XInput Mode to Avoid Lag
After trying Shadow for the first time on macOS with my Bluetooth 8Bitdo SN30 Pro controller, I noticed massive input lag in games in any mode other than XInput mode. Be sure to start the controller by holding X+start for a second or two to have it pair in this way. You will also be able to avoid XInput translation in Shadow settings. Overall this eliminates ~400-500ms of lag.
Got charged twice on my debit card
try to open an account. I used my main email to register but card got declined. Then I used my second Email to register it worked but I ended up being charged twice. first time is 9.99 USD due to I was register my main email account, I used a promo code. so it only charged me for 9.99 but It still says declined on the web page. second time was due to my successful register so thats fine.
Shadow Internet Much slower than usual, causing lag
i just logged back into shadow after about 2 hours. to notice that when I went into a game, it was lagging. not studdering lag, but actual lag. i thought it might've been my laptop, but when I did a speed check on the actual shadow pc. it read 130MB Per Second. which is way lower than then 1GB that that usually have. i am on the texas datacenter, can someone help me
Persistent V-100 error
I have trouble starting my Shadow whenever I use my normal internet connection. My connection is fine but I keep getting this error… unless if I use a VPN located in Georgia or Alabama because I live in Northwestern Florida.I tried all the solutions and the error almost always comes back after whenever I turn off my computer or set it to sleep mode. I haven’t found any other solution unless if I connect via VPN. i hope I didn’t have to use a VPN but I almost always have more latency and constant lag and stuttering unless if I use one to connect to Shadow.
Mouse skipping in shadow running on MBP (touchpad input works fine!)
Hi guys, I have this weird issue with my shadow where the mouse input has a weird skipping effect both in and out of a game. I’m running shadow on my MacBook Pro (2015 model). I have gigabit internet and have solid connectivity to the data center (680mbps average with 14ms latency). I’m confident it’s not a latency issue as when I try my trackpad, everything moves very smoothly and consistently. The weird part is that when I’m using the mouse outside of Shadow on my Mac, it works just fine. Wondering what I can do here because it’s impossible to enjoy a game with this annoying mouse skipping. Application type (Windows/Mac/Mobile/etc.) Mac Shadow Client Version (Official/Beta/Alpha) official Local device CPU i5 Local device GPU integrated with CPU Datacenter location (check status.shadow.tech) Chicago Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY) 680mbps Description of issue: mouse skipping only inside shadow client and only when using U
Mac, Shadoe, Fanatec Racing Wheel
Hello,I am currently using a 2017 MacBook Pro to run my Shadow Boost. Unfortunately I made the mistake of updating to Big Sur. My problem/concern is that I will not be able to use my new Fanatec racing wheel for two reasons.My new Big Sur version MacBook will not allow USB forwarding of the Fanatec wheel. I hear that VirtualHere is a great solution if I downgrade my OS to 10.14 (VirtualHere supports up to 10.14) Fanatec only offers drivers for Windows. So I can’t install the drivers on my Mac and I would only be able to do so my Shadow. I’m worried this will affect/not allow me to use my wheel if the software is not on my Mac which the wheel is plugged into.My current hope is to revert my Mac to 10.14 and use VirtualHere. But I’m worried that I won’t get the any/total use out of my brand new racing setup if I don’t have the drivers installed on my Mac.Another option would be to install Boot Camp on my Mac. If I do this, I theoretically could install Fanatec Drivers and have the USB be
Mouse input feels inconsistent in Overwatch / online multiplayer
+++ Application type : Windows Shadow Client Version Official Local device Core i7 Local device GTX 1070 Datacenter location Chicago Connection speed: 400+ down, 25 up, 31ms When I’m playing OVerwatch, and other fast online games, my mouse input feels inconsistent. Sometimes just a little lag on clicks, sometimes fine. But movement is the worst. Moving the mouse may go where I want it to, or it might way overshoot. If it were a controller, I’d think it had captured the start of motion and then the end of motion got delayed in transit. But I wouldn’t think a mouse input would be encoded in the same way. I haven’t noticed this happening in single player games much, but I’ve been playing slower games like Elite Dangerous with a controller, so it could be the issue just isn’t as obvious in those games. I’ve always got a controller (360) plugged in, but it’s not being used when this issue is happening. I’ve got streaming preference set to UDP if that could be related. My loca
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