Video, Audio, Start Issues and much more. The community is here to help!
- 1,942 Topics
- 5,669 Replies
Mouse stuttering even on desktop
I have Shadow Infinite and have been running it very well before. I have a wired AT&T gigabit connection. The shadow app has no packet loss and low latency while in the virtual machine, yet my mouse is having intense stuttering, regardless of if I’m on my desktop or in game.+++ Application type Windows 10 Shadow Client Version Official and Beta Local device CPU Intel Core i3-8145U Local device GPU Intel UHD Graphics 620 Datacenter location Chicago, IL (US) Connection speed ~350 Mb/s Description of issue: Glitchy, delayed mouse. No packet loss, no high latency, connection status green. It stutters with both my external mouse and trackpad, but a little less on trackpad. Everything else works as expected on the VM. Other: Date when problem appeared: Tonight (Friday 12/19) Did you take any action(s) which could have created this problem? Not that I know of. Do you recall any action(s) you took after it happened? I tried changing my bit rate, restarting the stream, shut
Xbox one controller input lag on android shield TV
Hello, Been using shadow for months on my mac without any issues and love it. Tried several times without luck to run it on my amazon fire stick so, after reading several good reports, took the plunge and ordered the latest shield TV Pro. Great piece of kit! On the stream there is noticeable input lag and its making games unplayable. The TV is on game mode. In the shadow menus (pressing start and select together) there is no lag (so the connection with the shield TV is a-OK). I'm on 500mb up/down fibre. I've tried playing with all the settings, dropping the resolution and bitrate right down but it seems to make no difference. Any ideas? Cheers! Max
"Stay Connected" unavailable on my PC client
Hi everyone !I’m speaking to you because I didn’t find an answer. And I don’t want to bother the shadow support with this “issue”. When i’m using my PC based Shadow App, the launcher doesn’t want to keep my password, and the “stay connected” checkbox is unavailable. Can you tell me why ?Thanks for your help !(Sorry for the french screenshot, the info bubble says : “unavailable on this device”) Here is a screenshot to give a better explanation.
Shadow Infinite has extreme stuttering
Application type (Windows/Mac/Mobile/etc.) Windows 10 Shadow Client Version (Official/Beta/Alpha) Beta Local device CPU AMD Ryzen 3600 Local device GPU Nvidia GTX 1660 Super Datacenter location (check status.shadow.tech) Dallas, TX Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY) 230Mbit/s Description of issue When on desktop or in-game, the video feed is extremely stuttery. Even moving the mouse will result in stuttering. This issue started occurring when I upgraded to Shadow Infinite from Shadow Boost.
Low End Configuration Setting
So I’ve been having this issue with Shadow on one of my PC’s. It’s only been the case since the latest Shadow update, dated 08-Jul-2020. The video while doing anything (games or even just watching a video) tends to now skip or surge, it’s like there’s missing frames or something. The audio is unaffected. It only happens on my mini PC that I have connected to my TV in the living room. No other device has this issue, so I know it's the device itself. What has corrected the issue for me is enabling low end configuration on the launcher. Problem is gone when it’s enabled. All this is fine, but my question is what changed? Why all of a sudden do I need to use this setting whereas in the past I didn't. Again, I don't mind, the setting works but still…. Did the latest update add new features on the app that the mini PC can no longer handle?
Shadow stuck on Startup
Application type - Windows 10 Shadow Client Version - Official Local device CPU - 2.2 GHz Intel Core i7 Local device GPU - Radeon Pro 555X 4 GB, Intel UHD Graphics 630 1536 MB Datacenter location - Chicago Connection speed - 400 mbps Description of issue - My shadow won’t boot up. Stuck on loading. Been using all day not sure why it won’t work now? Just started happening. I do not use VPN or anything, it usually works.
Shadow is Off, Start Again
I recently upgrade to Shadow Infinite earlier today and was really enjoying it once it was ready. However right now I cannot access Shadow for some weird reason and I am stuck on “Connecting to Shadow” and the main dashboard says “Shadow is off, Start Again”. I’ve tried running as admin but it is still stuck. I don’t know if servers are down or something is up but I just want to know what’s the problem and if anyone else is experiencing the same problem.
Macbook Keyboard on Shadow
Hey guys,maybe u can help me because I’m waiting for my shadow but want to know something in advance.If I use Shadow on my MacBook and use an USB Keyboard for windows, will it work on the shadow like a regular windows keyboard or will it work like a keyboard for Mac? Hope u understand what I mean 😅Thanks in advance!
Mouse skipping in shadow running on MBP (touchpad input works fine!)
Hi guys, I have this weird issue with my shadow where the mouse input has a weird skipping effect both in and out of a game. I’m running shadow on my MacBook Pro (2015 model). I have gigabit internet and have solid connectivity to the data center (680mbps average with 14ms latency). I’m confident it’s not a latency issue as when I try my trackpad, everything moves very smoothly and consistently. The weird part is that when I’m using the mouse outside of Shadow on my Mac, it works just fine. Wondering what I can do here because it’s impossible to enjoy a game with this annoying mouse skipping. Application type (Windows/Mac/Mobile/etc.) Mac Shadow Client Version (Official/Beta/Alpha) official Local device CPU i5 Local device GPU integrated with CPU Datacenter location (check status.shadow.tech) Chicago Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY) 680mbps Description of issue: mouse skipping only inside shadow client and only when using U
Is anybody else having issues with connectivity to Texas DC? Getting screen freezes for about 5 seconds every 15-30 seconds. Having no trouble with any other services so I don't think it's my connection. Been flawless till this morning. It has been a little weird since upgrading to Infinite but nothing too serious until now.
trying to run medal of honor. It is looking for an attached headset but i am using virtual desktop. is there a way to bypass the prompt
trying to run medal of honor. It is looking for an attached headset but i am using virtual desktop. is there a way to bypass the prompt . my usb does not recognize the usb when i plug it into a usb port
Mouse don't move on Mac because of the border issue
I recently found one issue related to the cursor/mouse capture in the Mac shadow client. When I am playing the game, I found sometimes when I am holding the left key on the mouse, I can not move at all and even can’t press keys on the keyboard. And the reason I found on my several Macs is, in the cursor locked mode, when my cursor is touching the window borader (even in the full screen mode), the cursor will naturally change to the resizing mouse, and if I press, hold the left click right now and then move, whole keys will be stuck and cannot move. I tried to contact the support team, but they said they don’t have such issue. So I post here to see whether you guys met the same issue and have any solutions. (Have tried disable the trackpad, enable AEserver, they both don’t work)
Shadow Internet Much slower than usual, causing lag
i just logged back into shadow after about 2 hours. to notice that when I went into a game, it was lagging. not studdering lag, but actual lag. i thought it might've been my laptop, but when I did a speed check on the actual shadow pc. it read 130MB Per Second. which is way lower than then 1GB that that usually have. i am on the texas datacenter, can someone help me
Need Help getting ReWASD to work with Shadow Virtual Controller (IOS)
Good morning! I'm having issues with ReWASD on my shadow PC I use on my Ipad. I'm using the actual virtual controller on Shadow, not a physical one. I installed everything and created a config (specifically Dual Universe), but the game won't recognize the inputs.I haven't tried other games yet, but can anyone share their experiences or guides on how to make this work? Thank you in advance.
Tip: Pair 8Bitdo SN30 Pro Controller in XInput Mode to Avoid Lag
After trying Shadow for the first time on macOS with my Bluetooth 8Bitdo SN30 Pro controller, I noticed massive input lag in games in any mode other than XInput mode. Be sure to start the controller by holding X+start for a second or two to have it pair in this way. You will also be able to avoid XInput translation in Shadow settings. Overall this eliminates ~400-500ms of lag.
Got charged twice on my debit card
try to open an account. I used my main email to register but card got declined. Then I used my second Email to register it worked but I ended up being charged twice. first time is 9.99 USD due to I was register my main email account, I used a promo code. so it only charged me for 9.99 but It still says declined on the web page. second time was due to my successful register so thats fine.
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