Video, Audio, Start Issues and much more. The community is here to help!
- 1,765 Topics
- 5,339 Replies
Throughout hours of gameplay on multiple games, I have been experiencing a solid 5-10 second freeze in audio as well as video. They don’t often happen at the same time, audio first, then a minute or two later, it’s my video, then my audio again after another few minutes. When my video cuts out, upon catching up, or coming back, my display will be distorted. Pixels all scattered and misplaced. Serious GPU issues it seems. I tried many different settings, and then decided to factory reset my personal laptop, and even reset my shadow system, everything wiped clean. Yet, the issue persists. I have absolutely no Idea what it might be. My internet is fully functional and sending the same speeds as always. First week of Shadow has been amazing, but second and third, issues have become much more frequent.
I find it kind of annoying that Shadow limits your connection and will force shutdown your session if your not active in a very short time frame. I am an avid flight sim user that requires downloading of 100+gb files and takes a long time, it ridiculous that I have to be active in my session or else it shuts down. everyone please start complaining about this and dont try and say covid. a freaking virus means absolutely nothing in a datacenter, coming from a guy who does huge cloud migrations for fortune 50 companies. This honestly will prevent me from renewing my shadow. It used to never be like that.
I was excited to see the email saying my instance was ready, but unfortunately there is a 404 error for the windows 64 bit download. I looked around and saw the beta windows 64 bit installer and was able to download that. Once downloaded it will not allow me to log in… I use the same login email and password I use for my account on the web and it just keeps sayign it is wrong.
Every time I try to download a game (or update a game) on the xbox game pass it throws up Error Code: 0x80070141 and wont download - is it just me? is anyone else having this issue ( it is not the ntfs issue as I reformatted my D Drive with the correct allocation and game all used to work fine but do not now) - Any advice anyone can give me would be appreciated as I really want to play Microsoft flight sim 2020 but it wont let me until I update it and it will not let me update it. Thanks in advance
Application type: Happens on Windows, iPad and Android Shadow Client Version: Official Local device CPU: i7-1065G7 (Windows), iPad Pro, Pixel 2XL Local device GPU: GTX 1650 (Optimus, Windows) Datacenter location: California Connection speed: 90 mbit down/30 mbit up Description of issue: I get extreme packet loss (anywhere from 20% to 500% in the shadow stats), unless I run Shadow at 5mbit. This issue does not exist when connecting from parsec. Hi all,As noted above, I’m connecting to the California West server from Taiwan (which has a very playable 120ms ping) while travelling from the US. Ever since arriving in Taiwan, I’ve had this particular issue across various networks and connections (mobile, home internet, ethernet/wifi). Until recently, if I connected to Shadow with anything more than 5mbit/Low Connection Mode, packet loss would go through the roof and become unplayable. 5 mbit seemed to usually resolve the issue and packet loss would return to 0%. if I went to 10m
Hello!I’ve just started up my shadow and it had an update. The thing is, I am expected to ‘Choose a keyboard layout’ in Windows 10, however, I cannot access the window as it is only the preview window that is shown. I can’t reboot it either. Any ideas?Screenshot
Hello guys, could someone tell me how to deactivate the automatic recognition of gamepads on Shadow?, since I am having problems with shadow and the driver of my gamepad, it does not allow me to start it, I would only like to be able to activate my gamepad from USB periphericals (Not from the controllers section) and with it FIX the recognition Automatic and error with Shadow an the gamepad driver. Thanks in advance.
Hello,I currently run into this issue on both the Beta Client of Shadow and the Standard Client, running on a Windows 10, Surface 7 Pro. I don’t recall ever getting the mic to work. I have tested with the built in mic on the front of the Surface and with a Simple Samsung Headset/Mic with a 3.5mm connector. Here is an image showing that Shadow sees my devices in the Shadow Overlay but windows inside shadow only ever sees ‘External Headset (Shadow Virtual Audio device)’ regardless of the mic I use, though I am unclear if that would be the case even if it did work. I have attempted to disconnect and reconnect my External mic while shadow is running and Shadow prompts me to enable or ignore the mic. Surface is up to date and so are the drivers.Any and all help is appreciated.
Application type MAC Shadow Client Version - official launcher v-4.17.16, client v-3.4.61 my machine Local device 2.8 quad core Intel i7 Local device AMD Radeon R9 M370X 2 GB w/ Intel Iris Pro 1536mb Datacenter location NY Connection speed Description of issue - this consistent ping of 50 began around 5:30pm 10/14/2020 after no changes on my end. I had consistent 31 and under since my Shadow came online in early September. Any help would be appreciated! My MacBook Pro is hard wired to my router, and I can connect via wifi on my iPhone without the same issue. Other: Date when problem appeared. Did you take any action(s) which could have created this problem? If so, what? no Do you recall any action(s) you took after it happened? was using beta version of launcher, moved over to latest official version. Checked for any windows or Mac OS updates, restarted cable modem, restarted router, restarted MacBook Pro, restarted Shadow many many many times. Do you u
Since this latest client update I am getting constant audio stutter, within games and even when simply playing a video of YT. Nothing has changed on my end and it worked flawlessly before yesterdays update. States in the update note changes to the audio to use less CPU but whatever was done has now broken it completely. This is a standard laptop running Windows 10. I’ve tried restarting Shadow and my laptop and altering the bandwidth settings makes no difference, this needs looking into or simply reverting back to the previous client or at least make the pervious one available because as it stands the service isn’t fit for purpose, shame as Shadow is the best of the best for Cloud Services.
My Sony headset Works perfectly om my local machine with both microphone and audio output, and plays audio from shadow just fine as Long as i don't connect the microphone to shadow. But as Soon as i connect the build in microphone to shadow All audio output stops. Any suggestions for what the issue could be?
for a long time now i have had to start my shadow in safe mode for it to detect the right resolution, now, since the update the other the option to turn on safe mode is gone and now my shadow has been completely unusable… where the heck did the old settings go and why did they move them….
Application type: Windows Shadow Client Version: Had this issue with Beta and Alpha Local device CPU: AMD A12-97OOP RADEON R7 Datacenter location: New York Connection speed: 22 mpbs Download, 26 ms Ping Description of issue: Every time I start my shadow launcher I press the start now button when it turns orange and it wont physically let me click the button for some reason.
Hi, I use a USB Wireless Headset called the “Logitech G933” and since my computer doesn’t come with a microphone jack I can’t use the headphone/microphone jack so, I have to use the usb connector that it came with. When I use the usb connector on my shadow, without fowarding it to shadow, the mic doesn’t work. When I foward it, my sound cutting out. And my mic still not working. Is there anyway to fix this?
I thought it would be a good idea to display somewhere the number of preorders that ordered before me, basically the amount of shadows that will be activated before the user. Maybe on the account page or in the client somewhere. It should not be too complex, since it’s just the count of preorders that have not been activated yet, ordered before the user and are in the same data-center. I am convinced this would reduce the amount of questions asked about this topic by a lot, and it would keep users always up to date on the status of their order. Have a nice day everyone! (For some reason I could not select “Idea” as a topic)
Is there a way to remove Nvidia Shadowplay? I’m playing a game and I’m trying to use some overlays but Nvidia Shadowplay keeps messing my stuff. I tried the overlays on my home PC where I don’t have the Nvidia Shadowplay and everything works fine. I never installed Shadowplay on my Shadow. I think it came pre-installed don’t know if or how to remove it and not break Shadow. Thank you
Me and my wife use Shadow PC with Virtual Desktop on our Oculus Quest headsets. It worked great on our 200mbps speeds with Comcast. Regular Shadow package with Texas servers. We are using the XB6 router from Comcast with an updated bootfile for the new speeds. After upgrading, the Virtual Desktop no longer connects with the shadow PC. Either it says No PC available, or it sees the Shadow PC and says it's Unreachable. This worked perfectly on the 200mbps speed, but no longer works on the 1 gigps speed? Nothing else has changed, except I added an Xfi pod (internet mesh extender) to the area I play VR in. The new XB7 Router is on its way eventually, whenever UPS decides to move it (3 days sitting in a warehouse). Please, any ideas what went wrong? This is heartbreaking, we miss our VRChat friends.
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