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Technical Assistance

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WaitForTheHookExplorer

asked in Technical Assistance

shadow images not loading in app

Whenever I open the shadow app none of the images on on any of the clickable areas.

2 years ago

FulhamnScout

asked in Technical Assistance

Stadia Controller on Shadow

Hi all, Does the Stadia controller work via Android (using usb u cable) and on the Shadow Ghost?-if yes how do you configure shadow to work on Steam and Windows? Thanks Will

2 years ago

FRRNScout

asked in Technical Assistance

Graphical glitch on games

Hello there, I am having some sort of graphical glitches when playing games and this is sth that did not happen some weeks ago. I intended to record it with screen capture but the glitch is gone on the videos so my only chance to share with you what I am experiencing is recording it via the camera of my phone. I know it does not seem very noticeable in the videos but I ensure that is very annoying. It is like all the graphic edges get illuminated when I move the camera. If I keep it still, no apparent problem. https://streamable.com/da3anp https://streamable.com/4yc5op I tried to reduce the connexion bandwidth, "prefer reliability" over speed, change from official app to beta, update the graphic card drivers etc but no luck. Any idea what could be causing this? Windows Official and Beta apps intel NUC8i7 BEH Intel Iris Plus Graphics 655 Datacenter: Amsterdam Connection speed 250/450Mbps

2 years ago

BodanatorExplorer

posted in Technical Assistance

The Good Days

Just thought I would share my thoughts on how shadow has seemed different lately. I have been actively using shadow for around a year and a half now, but recently (around the last 3 months) I have been getting unplayable connections. I average around 120 MBPS download speed and around 90 MBPS download speed with a wired connection so it surprises me how laggy shadow has been. I used to use it with no issue and had an amazing experience but now I seem to be getting spikes every 20 seconds even though I tried setting my bandwidth all the way to 10. Wondering if anyone else has a premium connection and is experiencing this issue or knows how to solve it. Thought I would try the forums instead of contacting support for the 20th time.

2 years ago

AshleyWest21Explorer

asked in Technical Assistance

Need help fixing constant mouse latency that has been happening for the past week

I hope the forums can help me. I’m seriously at the end of my rope. I use a Shadow Ghost with wired keyboard and mouse. My internet is 500 mbs wired and I’ve confirmed the modem is working completely fine. For the past week, I’ve been getting latency in the thousands CONSTANTLY regardless of peak and low times. I attached a screenshot of my control panel below. Since taking that I switched to Alpha which actually improves the situation, but there’s still enough latency to render most games unplayable. I get that Covid has been making things hard. For months now I’ve had occasional latency during peak times. But this? This is a whole new level. My datacenter is Chicago and I personally live in Kentucky, so my ping SHOULD be 40 or slightly under.

2 years ago

AlkOnRicKTraveler

asked in Technical Assistance

RaymynLuro.io Founder (shadow.tips)

asked in Technical Assistance

TouchPad and PS Button not working on Shadow Windows Client

Unsure if it is just the Windows client or not, however, when connecting my DS4 to my Windows Laptop, I get notified that the PS4 controller is connected. However, The TouchPad and PS Buttons do not work, and are not recognizing inputs. Everything else works correctly. Using my ghost with USB over IP, they work correctly, so something to do with the newer controller support function?

2 years ago

MausiasTraveler

asked in Technical Assistance

Shadow Ghost API

Does the Ghost have an API and does it support wake-on LAN? I want to power up/down the ghost remotely. Also - PoE would be nice for a future version.

2 years ago

BraytonTraveler

asked in Technical Assistance

Does Shadow disable auto shutdown when updating?

Does Shadow disable auto shutdown when updating? I tried to install a Windows Update, but it didn’t work. I assume there would be prevention for that, because if there wasn’t, Shadows would shut down while updating, potentially requireing a full reset.

2 years ago

cfergie89Traveler

asked in Technical Assistance

Shadow PC working with Razer Kishi

Hey guys I got the Razer kishi hoping to use it with shadow on my phone, seems like the perfect add on to shadow. The only issue is as soon as I touch any of the analogue sticks or triggers it crashes the shadow app. Iv tried the beta aswell and does the same. I have a Samsung S20 ultra and I hear it's a Samsung issue but all the current reviewers for it have obviously been paid to review as they aren't testing it with Samsung phones. If anyone on the shadow tech team had any ideas why it's crashing the app and confirm its not on their end where the issue is that would be great.

2 years ago

EricScout

asked in Technical Assistance

Windows intercepting keystrokes during games

Sometimes when I’m playing Borderlands 3 or Deep Rock Galactic, and I’m just doing normal keystrokes to like move around in the game (WASD etc.) Windows 10 will show some random UI and intercept the keystrokes from the game. Like Start Menu type stuff. Almost like Shadow thinks I’m holding down the Windows / Command key on my keyboard (I’m not). Is this a known issue? Is there a workaround? Thank you.

2 years ago

DioBrandurrScout

posted in Technical Assistance

Anyone else having strange lag all of a sudden after logging into your account?

Yesterday, my Shadow had some difficulty while logging into my account and linking to my Shadow. But after waiting a bit, I was able to use it with no problems whatsoever. But today when I was trying to link to my Shadow, the login panel lagged and made a windows message pop up because the program was not responding. So I waited till I got to the startup screen where you turn your Shadow on. But the button was not red this time, oh no. It was gray, and it said “Turn Shadow Back On”. What??? My Shadow was never on today! So I try to “Turn my Shadow back on”, and it just starts loading on an infinite loop. For some context, I have been using my WiFi at home for this, but I have had no problems with it for over 6 months until now all of a sudden. I will give updates as to what happens, but as of now, they are going to reset my machine to factory settings. Hopefully that helps??? But if that doesn’t work… Then I guess I can’t play Skyrim or The Division 2 anymore. R.I.P my Skyrim

2 years ago

QuesterExplorer

asked in Technical Assistance

Oculus Question Link not working on Shadow PC

Hi! I’m trying to run SteamVR on my Oculus Quest from a Shadow PC. It’s the only reason I subscribe to this service. I’ve installed the Oculus software on my Shadow PC, as well as Steam and SteamVR. When I connect my headset to my Macbook with a USB 2 cable, and forward the device to the Shadow host, the Oculus software detects it and I’m able to run SteamVR successfully -- but the performance is completely unacceptable. When I connect my headset using a USB 3 cable, or using the Oculus Link cable, the Oculus software fails to detect the headset and tells me that no headset is connected. So it appears that your software can successfully forward USB 2 devices, but can NOT forward USB 3 devices? I can switch between the two cables and see the headset go from detected → not detected → detected again. I’ve tried uninstalling the USB drivers from Shadow launcher, and reinstalling them. I’ve tried uninstalling and reinstalling the Oculus software on my Shadow PC. I’ve tried rebooting b

2 years ago

DevTardTraveler

asked in Technical Assistance

Sound Cuts out after about 1min of being connected

Every time I use shadow on my laptop all sound from Shadow cuts out after about a minute and is replaced by silence. This happens whether I’m on stable or beta, have high quality audio enabled or disabled. I love using shadow but if I don’t get sound there is no point in using it. Does anyone know how to fix this?

2 years ago

TekkyScout

asked in Technical Assistance

RC-105 error. Controller no longer working

Shadow boost. My DS4 worked fine for a month until a few days ago and now I get a RC-105 error anytime I plug in my controller via USB. Tried different controllers, cables, resinstalling drivers, etc. Nothing has worked so far.

2 years ago

BudExplorer

asked in Technical Assistance

Discord Screen Sharing

Hi, I am currently running Shadow on my Macbook Air and I love it. The way I use it is that I will have discord open on Mac OS and the Shadow application open running my games. The problem that I am having is with Discord’s Screen share function. It is not allowing me to screen share my Shadow application but I can screen share my browser and other applications that are open on my Mac. Is this an issue with discord? Mac OS permissions? Or Shadow itself? Any help or troubleshooting tips would be much appreciated!

2 years ago

BGBOSS101Scout

asked in Technical Assistance

Microsoft Excel Template

This question may seem a bit off topic on this forum but it has been really bugging me. Does anyone know how I add more rows on an Excel Template. I gives you like 10 pre configured rows but I need more, I have tried searching the interent but found nothing on how to do it. Any sort of help would be much appriciated. The Template is : https://templates.office.com/en-gb/petty-cash-log-tm16400493

2 years ago

tetemdpScout

asked in Technical Assistance

Shadow Internet Not Working

Since yesterday I cannot do anything related to the Internet in my shadow, it does not load the pages. any solution ?

2 years ago

NicolaaasExplorer

asked in Technical Assistance

USB Hub on Android

Hi, I am still waiting for my Shadow to be activated and I am trying to get everything set up before it does. Okay here is my situation, I have two devices that could run shadow, a 5 year old PC with a dual core CPU and a Samsung Galaxy S7. I would preferably like to run it on my PC but my circumstances requires a wifi connection and my PC only supports 2.4Ghz. I would be fine with running it on my phone but the lack of USB connections worries me, so I was wondering, would it be possible to use a usb hub for my phone to connect a mouse, keyboard, webcam, and headset? I’m not sure how shadow handles USB connections on its app so that’s why I’m asking here. Thanks.

2 years ago

Jim_pTraveler

posted in Technical Assistance

Not fit for purpose

Really fed up now. It's taking an hour of multiple reboots and driver reinstall's to get USB devices to forward. No help from support and even reformatted my local machine. On the verge of cancelling my card as the service is not fit for purpose. Shadow used to be good but has got significantly worse. I signed up for 12 months but the service is now awful, I want out.

2 years ago

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