Video, Audio, Start Issues and much more. The community is here to help!
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just yesterday my shadow needed to update its usb drivers. the official version continually fails to download the requited drivers but the beta seems to download them just fine. however since yesterday, my shadow has been entirely unstable. something glitches and forces active programs to crash after 5 minutes and if i am unlucky the entire thing freezes to a black screen preventing me from doing anything. does anyone know what is wrong and maybe how to fix it? i have tried to manually uninstall the drivers via the command process but for same reason i must be doing something wrong as step 1 wont even work.
Hi.I got my Shadow yesterday and wanted to log into a game I had not played since ages, but I am failing completely in entering my email for login. I use a windows keyboard on the Mac. The Alt and AltGROn Windows it is Alt keys are Opt on the Mac.Windows with German keyboard layout: AltGr+Q: @ sign (AltGr is the right Alt button, only on German keyboards, to reach some third layer signs)Mac, exactly the same keys: Opt+Q: Close current window similar to Alt+F4 on Windows.Nevertheless: nothing works when I am in Shadow. I can type an @ neither with the Mac nor the Windows key combination, so I cannot log in. So the most imporatant question: How do I get to the special keys on my keyboard that require the right Alt button The other thing: When I am in the Shadow, I would like it to be completely Windows and all commands shall be interpreted as commands to the VM, Alt+Tab should change between windows on the VM, it actually changes between the Shadow (which runs in full frame) and anoth
Hello Shadow community !Since the last 2 or 3 updates, I had a “bug”, so I need to understand if this is my problem only, or app related. When I use cmd+tab to switch from MacOS to Shadow, and sometime randomly when on shadow, the LOCK CURSOR feature “auto unlocks” itself, and the MacOS dock overlaps Shadow (not all the times). in order to fix it, I need to do one of the 2 things:alt+cmd+M twice (unlock, and lock again) on shadoworcmd+tab to go to MacOS, and click with the mouse on the shadow dock icon to return to shadow. It’s just me or someone else is having this problem?
Hello evryone,I’ve tried Shadow for the first time today and the sound was broken, intermitten as if someone quickly toogle sound on and of many time per secound. Help me plz. My OS: Distributor ID: UbuntuDescription: Ubuntu 20.04.4 LTSRelease: 20.04Codename: focal My CPU:Model: 126Model name: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz My sound server:pulseaudio 13.99.1 Connection speed:Download = 30MbsUpload = 30MbsLatency = 6msJitter = 2ms noVPN
Hi guys,I am using the Shadow Beta Client and wonder what exactly the options under "Test" do? There is "Directx 11" and "Standard" under Renderer. Where exactly are the differences?The same under "Decoders" there is once "DxVA2" and once "FFMPEG". Again, where exactly are the differences?Is there an overview of the Beta Client and what exactly the settings do?Many thanks for your help and best regards
Hi,i saw a lots of post related to the absence of mouse support with the Apple TV with statement saying it’s not in shadow’s hand. Post below for example.In the link below apples seems to confirm that developers have the possibility to implement mouse support since tvOS 14.https://developer.apple.com/tvos/whats-new/« New Controller SupportLet users play your game using more of their favorite PlayStation and Xbox controllers, including Xbox Elite Wireless Controller Series 2 and the Xbox Adaptive Controller. Accept input from additional types of devices, like a touchpad, a keyboard, or a mouse. Access additional device attributes, such as battery level, haptics, and light. For more information, see documentation for the Game Controller framework. »A post on Reddit seems to confirm this as well:https://www.google.fr/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwiSjYqDp-n1AhURtKQKHV2rBCUQFnoECAwQAQ&url=https%3A%2F%2Fwww.reddit.com%2Fr%2Fappletv%2Fcomments
Hi,How to approach it?If I pair my xbox controller with my quest 2, it doesn’t work in shadow application. Only when I Press B button, shadow app will close.On the other hand, if I connet controller to my PC and start shadow on quest, I've Got disconnected on PC. So what is the solution for it? How to run games in vr and use xbox controller?
Hi,running the current shadow (Launcher v4.29.14 | Client v3.15.16 from web site as of 2022-02-11) on MacOS Monterey 12.1 (Macbook Pro). I want to use my (oldie but goldie) Microsoft Force Feedback 2 Joystick with X-Plane. The Shadow itself is completely virgin (freshly installed and fully MS updated 2022-02-11 + current Nvidia driver 511.65).Shadow client USB support installed flawlessly, I see the joystick offered in the shadow overlay on the shadow instance and also can tick it to being forwarded as expected. So, everthing looks good, but the device simply is not recognized at all by Windows@Shadow.Currently i use the very same device successfully via VirtualHere (joystick plugged into a local linux machine running the VirtualHere server, and Windows@Shadow running the VirtualHere client). With this configuration the joystick drivers are installed by windows as soon as i connect the joystick in the VirtualHere client for the very first time, and afterwards it just works. So basicall
Bug reporting Template: Describe the bug (required) When starting the launcher, almost immediately I get a beachball that lasts for about 10 seconds. About 30 seconds later, again. This repeats for as long as the launcher is running. In between the beachballs I can start my Shadow and it’ll run fine. Steps to reproduce the bug (required) Start the launcher. You’ll notice it immediately Application/device, official or beta, and version number (required) Both latest stable version and latest Beta (4.29.10)
Hello, everything used to work great with the same exact setup I have now. I login into shadow, put on my Quest 2 and open the Virtual Desktop app on it and then it would connect to my shadow pc. Then I'd open steam vr and be able to launch games like BnS. Starting a week or two ago, when I launch BnS it looks like it's launching, starts the up next steam box and the games loading screen and does this for a while, then goes right back to showing my desktop and steam in the Quest 2 headset. The game never launches fully. Anybody else having issues launching games from Steam in shadow pc this way? I'm not sure if this is a shadow/GPU driver issue or where to even start. Please help, I miss playing games this way which is the entire reason I have Shadow!
Hello! I am using Windows 11 (never had an issue before with Shadow). I can’t connect to Shadow anymore. Whenever I launch Shadow, it starts loading then stops at the same point forever. I was having problem before this happened, it had gotten very, very slow for some reason. Just for the record, I have waited as long as an hour to connect and it still wouldn’t. Under ‘help’ it says ‘’all service operational’. I’ve also sent my logs to the help team. I thought it might have had something to do with my own laptop. I scanned it for viruses or malware and nothing came up. I tried turning on my anti-virus and it didn’t work either. I thought maybe it was stopping the Shadow process somehow. There’s very little I can do on my end unfortunately. Is there a way to start Shadow in safe mode online? When I open up Shadow in task manager, there are four instances of it, is this normal?Internet is working fine so I don’t think it’s an issue related to that. I don’t know what else to do! Thank
Hi all,My Shadow PC used to be hosted in the AMS datacenter, but from what I’ve read it has now been migrated to a DC in Dunkirk. Since the move however, the latency as displayed in the Shadow option menu while streaming, has doubled from 12ms to 25ms. Games feel real sluggish and driving cars in CP77 for example is even harder than it was :PDoes Shadow have any plans on improving latency to the Netherlands?
Got a v-100 error today. Went through the trouble shooting on here by shadow which places all blame on local computer or isp.Turns out error was because shadow machine was doing a windows update. Would be nice if there was a way to check this or if this was explained as a possibility on the v-100 faq. In addition, why was a shutdown shadow machine doing a windows update?
So this is a bit of a niche case, but also an accessibility issue. There are applications for recognizing and changing key presses from an input device to an output. Many people use these to make macros, but also for those with limited mobility being able to use things like macros, or any highly custom input schemes are a huge deal. Anyhow to the point, applications like that tend to use things like detecting a window title to be able to switch up the way input is interpreted into an output. Currently, as far as I can tell the Shadow app simply keeps the name “Shadow”, but it’d be super swell if the application would change it’s window title based on the foremost window, or full screen window. Any thoughts on this?
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In order for our mods and community to provide you with quick and quality assistance, please copy & paste the template below in your original post and provide the necessary information.Not using the template may result in having your topic removed+++ Application type (Windows/Mac/Mobile/etc.) Shadow Client Version (Official/Beta/Alpha) Local device CPU Local device GPU Datacenter location (check status.shadow.tech) Connection speed (Datacenter speed tests EU: Paris | AMS | Gravelines | Dunkirk | Frankfurt or US: CA | TX | NY) Description of issue Other: Date when problem appeared. Did you take any action(s) which could have created this problem? If so, what? Do you recall any action(s) you took after it happened? Do you use a VPN and/or antivirus? Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.
When using your iPad with external USB headphones, Shadow will play both right and left stero sound combined only on the left speaker, while stereo sound works perfectly in iPadOS itself. You can resolve the issue by disconnecting and reconnecting the headphones while Shadow is open, but that’s very inconvenient. I hope this issue will be resolved soon.
It’s very unfortunate for me to be coming here and saying this but ever since they allowed storage in Texas and their new update Shadow has really degraded their performances.I have to wait over 24 hours for a response for my ticket and once I get a message back all they did is reboot my PC and it did nothing, it has been another 24 hours since I had a responce from them. Over 72 hours just trying to fix one problemThe lag is insane on this shadow application, 2FPS maxthis isnt local at all, multiple people have complained about this on numerous platforms. I’m tired of waiting for a response for over 24 hours, Im tired of something I pay $600 a year for not working.. I can’t even access the Control panel anymore as it’s not working….. dissapointed in this software.Please fix these problems
Efforts to use Shadow over WiFi on MacOS seem doomed to a poor experience- I can prove it.Using a new M1 Macbook Air, with nothing installed but Shadow, if I disable location services as recommended and connect using a wireless access point 5 feet away from the Macbook, which is in turn wirelessly uplinked / using Mesh WiFi to connect to the internet I am able to connect and 95% of the time experience a good connection, however I will experience periods of acute frame drop, latency, and audio stutter about every five minutes or so, sometimes more frequently, sometimes less.Here’s the thing, though: if I plug an ethernet cable in and connect to directly to the wireless access point, so that my network configuration looks like thisMacBook <--ethernet--> Access Point B <---wireless uplink-->Access Point A<---ethernet--> Fiberoptic 1 gigabit WAN connection Then the problem goes away and I have perfect gameplay. This experiment isolates the MacBook’s wireless connection as
Dear Shadow CommunityI just subscribed for a Shadow PC, and I received an e-mail stating that I can log in into my account to see the status of the PC. Nevertheless, I cannot (yet) login, since the system constantly says that my password is wrong. When I log in into the forum or the apps, it perfectly works.Does this take some time?All the bestBetraderz
I’m using Airpods for my audio. But every time I remove the airpod and place them back in. Shadow notification pops up asking if want to enable microphone. I cant seem to disable this popup. I have tried disabling the mic from the quick menu. And also disabled input device from windows. It’s only annoying because I game from the other side of the room on a tv. Thanks
Hey, since November 2021 on every start of the client I got a message that tells me that there might be some performance issues and that Shadow is looking into the issue. How do I get rid of this message? I have no drain in performance on my end, Shadow runs perfectly fine. I’m seeing this message now for about half a year and I’m tired of it so please tell me how to disable it? It’s just annoying. Thanks.
Hi everyone, first timer here so I apologize for any misunderstandings. I recently wanted to try this to game and so far, I'm quite impressed. I’ve managed to search for most of my initial issues and find solutions, but this is the only one where I'm at a loss. I have zero sound coming from my Shadow Boost app. I run Mac OS 11.6.5 and everything seems to be running well otherwise. I checked the thread that had this yet the only thing I cannot seem to do is use the Blade output device for sound? It doesn't come up as an option in my sound settings nor does it when I use Windows via the app. I have sound when I am on my Mac homescreen, music player, safari yet when I move to the app, it disappears. Sound even says it’s playing when I go to Youtube on the Shadow app via Microsoft Edge but nothing can be heard. I gave accessibility to Shadow in my security and privacy settings, microphone and input monitoring. I gave Shadow access to my microphone on the app start up because it wasn't sele
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