Video, Audio, Start Issues and much more. The community is here to help!
- 1,935 Topics
- 5,663 Replies
Latency and Input lag with games installed on the auxiliary drive, extended solution that Shadow Tech offers
First of, this are my first topic creation and my second post on Shadow Tech new forum site, service, and I have been a subscriber since 2018 or so. My experience shows that games installed on the auxiliary drive, extended solution that Shadow Tech offers, gives variable latency that impact the playability of these games into unplayable state. The challenge may be two sided though; one through the default OS drive, and one through the auxiliary drive. For my side I do not foresee my connection to the Shadow are the issue, since I play Star Citizen though the service, see more on that below. At the moment I have this games running on the auxiliary drive: World of Warships - unplayable. This through EU, NA and Test servers for World of Warships. Restart stream do not help here. My Time At Portia - semi unplayable due to its gaming phases are mostly not real time and play wise can be manipulated by accessing menus and then Restart stream, with 8 out of 10 this works for a duration
Audio is crackling occasionally
Application type: Windows Shadow Client Version: Official Local device CPU: i3 6100U @ 2.3 GHz RAM: 8 GB Local device GPU: Intel HD graphics 520 Datacenter location: Dallas Connection speed: Dallas server 120 MBPS - ping 23 ms Description of issue: There is distortion in the audio like a crackling sound occasionally and it is pretty annoying. I can reproduce it even changing the volume from windows volume icon without running any games. The ding sound gets distorted and crackling. It was like that since the beginning (20 days ago) I tried changing to stability mode, enabling/disabling high def audio, updated nvidia drivers, nothing worked. There are no glitches in the video, just the audio. Connected via ethernet cable, bandwidth is set to 70 MBPS, my internet BW is around 400 MBPS. Other: Date when problem appeared. (from the beginning, which is 20 days ago) Did you take any action(s) which could have created this problem? If so
Very happy to wake up to an activation email this morning. I set things up, downloaded Warzone, connected an Xbox controller, and was able to drop into a game. There was some input lag- it was playable but not competitively. I'm currently set to auto (50mpbs) bandwidth and on Wifi (speedtest 76mpbs). I'll probably try to hardwire at some point but wondering if anyone has any other suggestions?
My shadow wont stream
One faithful night, I noticed some latency with my shadow. I decided I should restart streaming. After doing this, I couldn’t use my shadow anymore. I waited hours after restarting it. Nothing would work. I still to this day can’t use my shadow. I have contacted support and they still couldn’t solve my issue.
Help assessing audio and network connection issues (jitter)
Shadow has been working flawlessly for the last month or so for me. However just a day or two ago the audio started crackling and sounding like static... I reached out to shadow support and they suggested me running a speed test to the datacenter (Chicago) to assess the connection. My results kind of concern and confuse me - can anyone explain to me what might be causing my connection to behave erratically like the speedtest results below show (all taken within minutes of eachother)? To be clear right now i'm not necessarily trying to solve the audio crackling problem, I'm trying to figure out what is going on with my connection. Shadow suggested that the Jitter is the concern. Background: I use the Eero mesh router network, hard wired into the gateway router, i've reset the router, I use spectrum internet 200 mbps download, and I'm about 40 miles from the shadow datacenter. Test 1: Latency -18, Jitter - 6, MBPS - 100 Test 2: Latency - 30, Jitter - 50 (spiked to 200), MBPS - 75
Can't visit website of steam
Hello everyone, if I try to open the website of steam on the shadow pc I get the following error: Access Denied You don't have permission to access "http://store.steampowered.com/?" on this server. Reference #18.71221102.1595028579.6d00c1b This happens with the Browser and with the Steam App. I can download a game but i can’t open the shop or the community hub. At my home computer and my mobile it’s working without a problem. Any suggestions? kind regards
How can I stop Shadow from constantly changing my local PC-Desktop?
Hello! Title says all, more or less: Shadow-PC changes the backround, the color-scheme etc. on my local PC (and vice versa). Sneakily not immediately after launching the App, but on its own: So... I turn off Shadow, later I turn off the PC, everything seems to be all right, and the next morning… BAM! Pretty annoying and IMHO a security issue - if it can change that, what else does the Shadow App do - in the shadows...? Any Ideas?
saved login credentials
Hey Shadow-Support, if you force people to save the login credentials with the new client update then at least provide an option where i can revert this. I´m using Shadow from different devices and i don´t want to have my username and passwort stored on every device. I searched the options but i did not find any setting to revert this. Not really understandable to me why you push users to store the credentials. How about you just let me choose for myself? Thanks for the help.
Severe Audio and Visual Freezes with Shadow
Background Info For a long period of time, I was having next to no issues with Shadow and connection was smooth and any interference was rare. However, as of recently, my ISP has changed and I have switched routers. My download ( >50 MB/s) and upload speeds (>30 MB/s) are clearly better with the change. Nothing about my setup (standard old dell PC with a tower) has changed except for the router. I am connected via Ethernet and am extremely close to the router in case I have to use WiFi (it hasn’t come to that, however). The Freezes Themselves That background information is important to my problems because as soon as the router switch, Shadow has been giving me freezes at seemingly random intervals in terms of video and audio. The visual freezes generally last upwards of 10 seconds, and after the freeze has ended, the video I then recieve is blurry and pixelated and usually doesn’t fix itself until restart the stream with the keybind. On the other hand, the audio issues start
I've noticed that the video stutters somewhat in Forza 7 and CS:GO, during fast motion. Halo MCC is the only other game I play on Shadow, but motion seems a lot better in that game. All the games are running well above 60fps. It doesn't seem to be a bandwidth or latency issue either; the Shadow speed test has never gone below 100mb bandwidth or above 30ms latency. The issue occurs on both my Apple TV and MacBook Pro. The stuttering is difficult to explain, but I've done some video editing in the past and it looks the same as when you encode a video using codecs or settings that aren't intended for fast motion. Has anyone else experienced this? Are there any particular video settings that are considered optimal? Eg. full screen vs. windowed, v-sync, frame rate cap, etc. Anything else to consider? Is this just par for the course with game streaming?
Shadow Transport Security
Wondering if Shadow might indulge me with a little information on how it handles transport security. Based on previous threads, which are relatively limited, it seems Shadow uses UDP to stream from the Shadow instance back to the client unless you choose TCP. My experience with the TCP options was not as good as a typical VDI or RDP session, the basic desktop would artifact, lag, and ghost. The typical discussion point to choosing UDP centers around reducing latency and higher gaming performance. Unless wrapped in a TLS or IPSEC tunnel, UDP isn’t typically encrypted. Now it’s valid to consider that what is streaming down from the Shadow instance to the client, it’s normally screen data and sound. Risk here is relatively small for gaming assuming proper password masking for applications on the instance. But how does the client handle data being sent to the instance? Primarily keystroke and peripheral (camera and sound/voice)? Unencrypted keyboard and peripheral (camera, sound/
Did Shadow Start Throttling the Upload Speed of Servers?
I noticed recently that my Shadow’s (California, US) performance became slower. When I first got the server, the download and upload speeds were symmetrical (around 1.0 Gbps), but now when I test the upload speed of the server with Netflix's Fast.com, or speedtest.net it starts off around 1 Gbps upload, and immediately jumps down to around 100 - 200 Mbps of upload. Fast.com Test Result by NetflixSpeedtest.net result:https://www.speedtest.net/result/9759202093
You have a real Problem Shadow atm with Alt - tabulator On shadow Box pls fix
So simple. For about 1 Month now , everything who has to do with alt - tabulator , function has real problems. On Shadow Box (newest version) . Others work fine, yes fix this please . Problems happening with alt Tab : Constant Tone/ loosing connection/ no signal / Big Problem .
Virtual Mouse Option
Hello!! So I have Shadow running on my iPad Pro when i am away from my laptop and I was wondering how to activate a virtual trackpad. Windows 10 has that but it’s not showing up in the settings and I can’t find any alternatives :-( I have spare bluetooh mouse, but I can’t find the bluetooth connection settings in the Shadow launcher
Shadow won't start
So I went to turn on shadow and it starts normally, until it gets to step three or just stops the start up entirely. Kinda getting a little mad. I have shut it down for more than 30 minutes and it still won’t start up. I haven’t updated to Windows build 2004 (Atleast I don’t think I did) Please, help.
Already have an account? Login
Social LoginLogin with OpenIdConnect
Login to the community
Social LoginLogin with OpenIdConnect
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.